Melissa Mak Email & Phone Number

Hardworking, adaptive professional who served within the medical and claims industry as well as worked in the safety and EMT environment. Quick learner who thrives in fast moving upbeat teams. Proud of individual accomplishments based in insurance and first responder immediate needs.Seeking new opportunities. Contact me at melissa.mak10@gmail.com

Responsible for all components of claim submissions from beginning to end of process, handling as many as 150 files on an ongoing basis.• Set reserve worksheet to track and gauge medical treatment, wages and expenses.• Ensured accurate data in event of possible litigation.• Managed settlement of claims medical petitions.• Directed medical treatments including appointments, physical therapy, diagnostic testing and surgery approvals.• Calculated life expectancy and subsequently reset reserves and tracked accordingly.• Managed thorough investigation of claims by contact of injured workers, medical providers and employers.• Reviewed and analyzed medical bills to confirm charges and treatment are in accordance with work related injury.• Consulted with attorneys regarding litigation management, settlement strategy and claim resolution.

Edison, New Jersey, United States

Responsible for handling safety of warehouse employees and handling at site injuries.• Helped to guidance with all first aid needs and support operations as needed.• Led incident investigations and weekly case management review meetings.• Developed a first aid care plan for warehouse workers recovering from an injury, focused on injury improvement, including self-care instructions as needed.• Managed incident investigations for medical reporting including security footage and witness statements.• Facilitated and maintained the workers’ compensation and return to work process for associates with work related injuries.

Supported staffing EMT needs during Covid at FEMA, NYC Emergency Management Team and NYC Transit.• Responded to medical emergent and non-emergent calls using first responder protocols via NYSDOH and FDNY.• Assessed and treated patients while adhering to city, state and federal laws.• Administered basic life support at scene and en-route to the hospital.• Wrote a comprehensive report documenting the situation at the scene, physical exam, orders received, treatments rendered, response to these treatments, and other information deemed pertinent