Melissa Makowski Email and Phone Number

• General Non-Dedicated – I worked in this unit from training until I was moved to the Producer Hotline in the beginning of 2018. • Loan in to Partnership while working in the General Non-Dedicated unit• Trained on simple adjustments of claims.• Volunteering for as many projects as I can. • Producer Hotline –I work with Medigap and Medicare Advantage, Spending Accounts, General Non-Dedicated, Off and On Exchange and most Dedicated groups.• I have continuously met or exceeded my goals and my performance levels remain high. • I have worked remotely since August 2017

● Accounts receivable and account maintenance, including setting up accounts, maintaining customer’s billing commodities, keeping our service center’s open accounts receivable report up to date, receiving and processing customer payments.● Maintaining/running the office, keeping it audit compliant.● Working various internal and external reports, including but not limited to imaging processing and scanning, daily exception reports and accounts receivable reports.● Training and coaching new employees● Various office duties, including but not limited to faxing, filing, data entry, multi-line phone system.● Customer Service, including but not limited to tracking shipments, bill entry, scheduling delivery appointments, scheduling pickups, processing bills of lading and delivery receipts, giving quotes, locating lost freight and problem solving. ● Dispatching drivers. ● Claims department, including inspections, claims processing and freight consolidation.● Managing the Off Shore desk for the Alaskan market, coordinating with outside vendor, quoting, tracking, and scheduling.● Providing an elevated customer experience to generate a loyal clientele.● Handling daily heavy flow of paperwork and cooperating with the accounting departments on invoicing and shipping problems.● Investigating and resolving customer inquiries and complaints in a timely and empathetic manner.● Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.● Managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.● Recipient of multiple positive reviews acknowledging dedication to excellent customer service.