Melissa Marsh Email & Phone Number

California, United States

Berkeley, California, US

Santa Clara, CA, US

• Netsuite OneWorld administration: creating custom forms, fields, workflows, email and form templates, custom searches and reports, and more.
• Accounting: Created streamlined accounting processes for A/R
• Set up, managed and trained integrations with: Avalara tax, eMerchant, Expensify, Banking, AirSlate
• Oversaw item and GL account creations to ensure set up would work within our processes and reportingWebsite: Managed our relationship with web developers to maintain our website.
• Lead large scaled project to integrate our website and forms with Netsuite while meeting multiple unique customer requirements. (Jitterbit API)
• Created advanced forms & handled basic page creation in WordPress

• Working in close collaboration with marketing and customer service to create and implement new website features, improvements and product promotions
• Managing third party vendors including web designers & digital marketing agencies, ensuring timely launches of marketing campaigns. This included communicating information, and building lasting relationships
• Maintaining the product listings and merchandising on retail website, paying attention to accuracy and relevancy
• Developing the Klutz.com newsletter and promotions to increase awareness of the brand and its objectives
• Managing the design, creation and mailing of the bi-yearly product catalog, ensuring products are accurately displayed
• Utilizing comprehensive knowledge to troubleshoot online order issues and working in close conjunction with developers to identify, upgrade, and maintain optimum website uptime

• Working closely with estimators (account managers), facilitating communication channels with insurance companies and assisting with the completion of online estimates
• Personally responsible for all incoming customer queries, scheduling appointments and making outbound calls
• Delivering comprehensive business support, dealing with time sheets, ordering and receiving supplies

• Serving food and beverages to customers, maintaining high standards of hygiene and delivering exceptional standards of customer service
• Playing a key role in the preparation of sandwiches, providing assistance to the baker and facilitating the day to day operations of the coffee shop
• Acting as key holder, opening up the store at the beginning of each day, ensuring that all areas were presentable, clean and tidy for customers
• Accountable for the reconciliation of registers and completion of credit card reports on a daily basis as well as overseeing the work of two other employees