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An experienced, self-motivated business professional with a multitude of experience. Have successfully managed and developed the processes for various business needs: Accounting: especially A/R and A/P, HR: Hiring, onboarding, performance reviews, recruiting, Customer Service, Purchasing, Shipping & Receiving, Facilities, Technicians, Drivers, Sales & Marketing & more. 9 years experience as Netsuite Administrator. 9 years experience with WordPress for maintenance and form building add-ons. 10+ years experience e-Commerce website platforms. Proficient with Excel and google suite, including as admin. Expert at analyzing and coming up with ways to improve efficiency: whether it’s just the human process/ training needed: or if it’s finding resources/ softwares/ tools, etc. that can streamline things to either reduce errors and/or create checks and balance to catch and correct. Extremely resourceful. Whether it's finding a workaround to stay within budgets, or setting up top-notch integrations. Able to prioritize effectively and wisely.
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Blu BanyanCalifornia, United States
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Solutions ArchitectBlu Banyan May 2022 - PresentBerkeley, California, Us
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Sr. Business Systems AnalystComputercare Jun 2013 - Apr 2022Santa Clara, Ca, UsNetsuite OneWorld administration: creating custom forms, fields, workflows, email and form templates, custom searches and reports, and more.• Accounting: Created streamlined accounting processes for A/R• Set up, managed and trained integrations with: Avalara tax, eMerchant, Expensify, Banking, AirSlate• Oversaw item and GL account creations to ensure set up would work within our processes and reportingWebsite: Managed our relationship with web developers to maintain our website. • Lead large scaled project to integrate our website and forms with Netsuite while meeting multiple unique customer requirements. (Jitterbit API)• Created advanced forms & handled basic page creation in WordPress • Created complex Excel &/or Google Sheets for ad hoc and recurring reporting and other processes• In previous years at this company had customer service, HR and accounting reps reporting to me. HR: developed manual recruiting, hiring and onboarding processes. As head counts outgrew the manual ways: I set up our processes with ADP Workforce now.• Created automated workflows using AirSlate software for HR, Accounting and more. Account Operations: • CRM: Set up processes for collecting lead information so it could be used for segmenting• Managed email campaigns and marketing materials• Created entire processes for all CS tasks• Set up third party software and custom workflows to create driver route building• Managed other business tools such as Asana, Trello, Slack, Google Suite• Admin for Google Suite: Drive, email, groups, vault• Set up and fully managed Airslate: a third party workflow builder and digital signature software, including complex conditional logic and integration with Netsuite.•Created company knowledge bases: Websites with training and detailed instruction guidebooks -
Sr. E-Commerce CoordinatorKlutz Jul 2003 - May 2013• Working in close collaboration with marketing and customer service to create and implement new website features, improvements and product promotions• Managing third party vendors including web designers & digital marketing agencies, ensuring timely launches of marketing campaigns. This included communicating information, and building lasting relationships• Maintaining the product listings and merchandising on retail website, paying attention to accuracy and relevancy• Developing the Klutz.com newsletter and promotions to increase awareness of the brand and its objectives• Managing the design, creation and mailing of the bi-yearly product catalog, ensuring products are accurately displayed• Utilizing comprehensive knowledge to troubleshoot online order issues and working in close conjunction with developers to identify, upgrade, and maintain optimum website uptime• Overseeing the day to day operations of the customer service staff, assisting with service requests or escalated issues• Overseeing the day to day operations of the shipping warehouse• Maintaining a detailed inventory and replenishing stocks where required• Managing the reporting and accounting processes• Developing and improving processes to ensure orders arrive on time with completeness and accuracy to eliminate errors or inconsistencies
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Customer Service RepresentativeTgif Auto Body Shop 2001 - 2003• Working closely with estimators (account managers), facilitating communication channels with insurance companies and assisting with the completion of online estimates• Personally responsible for all incoming customer queries, scheduling appointments and making outbound calls• Delivering comprehensive business support, dealing with time sheets, ordering and receiving supplies
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Barista/Shift LeadMission Coffee 2000 - 2001• Serving food and beverages to customers, maintaining high standards of hygiene and delivering exceptional standards of customer service• Playing a key role in the preparation of sandwiches, providing assistance to the baker and facilitating the day to day operations of the coffee shop• Acting as key holder, opening up the store at the beginning of each day, ensuring that all areas were presentable, clean and tidy for customers • Accountable for the reconciliation of registers and completion of credit card reports on a daily basis as well as overseeing the work of two other employees
Melissa Marsh Skills
Frequently Asked Questions about Melissa Marsh
What company does Melissa Marsh work for?
Melissa Marsh works for Blu Banyan
What is Melissa Marsh's role at the current company?
Melissa Marsh's current role is Solutions Architect.
What is Melissa Marsh's email address?
Melissa Marsh's email address is mm****@****ons.com
What is Melissa Marsh's direct phone number?
Melissa Marsh's direct phone number is +165047*****
What skills is Melissa Marsh known for?
Melissa Marsh has skills like Online Marketing, Digital Marketing, E Commerce, Customer Service, Management, Marketing Communications, Online Advertising, Leadership, Microsoft Excel, Sales, Social Media Marketing, Social Media.
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