Melissa Marsh Ms, Ccls Email & Phone Number

Wethersfield, Ct, Us

Supervise and coach a team of six training and development consultants Led team through launch of a new edition of programming including managing updates to existing programs, creating customer resources, and training internal customers Initiated and executed specialization plan for the team based on individual strengths to increase team efficiency, productivity, and role satisfaction Overhauled existing onboarding process to successfully onboard and coach an external hire Implemented project management, tracking, and collaboration tools to enhance communication and streamline team efforts Launched consultative model of customer support providing in-depth proactive coaching Participated in Transitions Coaching, LLC Circle Leadership profile and coaching

- Consult with certified instructors ranging from school bus drivers to nonprofit executives and hospital administrators to provide customized training solutions, problem solving, and implementation support- Collaborate with internal stakeholders including marketing, sales, and product development as a SME and the voice of the customer- Vet and process potential partnership contracts and licensing agreements in collaboration with legal department- Leverage client data for risk assessment purposes to determine level of training needed for both prospective and current clients and up sell as appropriate- Ensure client compliance with certification and renewal standards and approve case by case accommodation requests to maintain retention- Develop speciality topic virtual train the trainer programs for mental health and autism spectrum disorders- Utilize CRM data and Excel capabilities to produce process improvement initiatives in scheduling and tracking during new role refinement

- Provide nonviolent crisis intervention instructor certification training to individuals from social service organizations in various sectors including education, healthcare, security, human services and mental health- Facilitate in-person and virtual trainings engaging up to 40 clients per session across the USA and Canada tailoring to specific industries as appropriate- Collaborate with enterprise sales on successful large scale training rollouts- Onboard new Global Professional Instructors as a member of the mentoring team- Provide additional skillset training to those working with populations with more physically aggressive behaviors as an upskilled member of the Advanced Physical Skills team

- Developed style guide and social media guidelines for all platforms- Collaborate with volunteers and board to lead storytelling efforts across Instagram,Facebook, and LinkedIn to inform followers of programming and resources - Partner with META’s social impact team to increase effectiveness- Provide organizational support as a member of the governance committee

- Provided concierge level travel planning assistance and customer service- Managed a team of 8 travel specialists including sourcing and recruitment, onboarding, and ongoing sales support- Implemented social media marketing across YouTube, Instagram, and Facebook including over 6k YouTube subscribers- Earned Bronze Level Outstanding Achievement Award in sales for 2017, 2018, and 2019 for over $100,000 in sales as a part-time independent contractor

Hartford, Connecticut Area

- Managed the psychosocial needs of up to 29 clients daily to ensure compliance with treatment plans and discharge goals increasing bed turnover efficiency- Supported unsatisfied clients through advocacy and service recovery- Recognized by the Patient and Family Experience Committee for “Communicating with Heart” to advocate for a patient’s needs- Collaborated with cross-functional team on new hospital wide protocols and pathways, implementations of new services, and treatment room redesign- Aligned with corporate communications and hospital foundation for coordination and communication of donor programs and special events- Participated in record keeping of vital statistics demonstrating utilization- Coordinated and co-facilitated hospital wide special events - Onboarded and supervised child life volunteers and visiting artists- Developed application assessment tool for screening prospective interns and new hires and revamped intern interview process to focus on skill application- Conducted interviews, onboarded, and supervised interns and new hires- Collaborated with the interdisciplinary team to promote a nurturing environment for patients and families during hospitalization on long term medical/surgical and rehabilitation unit- Supported patients and families through crises both of medical and behavioral health nature through emotional support, verbal deescalation, and therapeutic activity interventions- Provided education and preparation for patients and families on new diagnoses, medical procedures, and hospital protocols- Advocated on behalf of patients and families in order to facilitate a less threatening environment, pain control, or care coordination particularly for families with special needs

New Hyde Park, Ny

Greater New York City Area

Brooklyn, Ny

- Coordinated the Circus of the Senses events for up to 1,600 clients with visual and hearing impairments in each of three cities yearly- Provided logistical support and planning and maintained financial documentation for the Circus After School and Clown Care Unit serving 20 programs in eight cities - Redesigned payroll tracking system integrating Outlook and Excel to improve efficiency and reduce human error- Supported development initiatives in fundraising and grant writing providing quantitative data and participant testimonials

Ashford, Ct

• Organized and facilitated nightly entertainment activities including carnivals and campfires• Functioned as a member of the summer leadership team • Coordinated special events and workshops for campers with outside vendors, performing artists, and skilled artisans• Designed and implemented a successful incentive program to motivate staff and volunteers to go above and beyond for their campers

Ashford, Ct

• Organized and facilitated nightly entertainment activities including carnivals and campfires• Functioned as a member of the summer leadership team • Coordinated special events and workshops for campers with outside vendors, performing artists, and skilled artisans• Designed and implemented a successful incentive program to motivate staff and volunteers to go above and beyond for their campers

Master Of Science (Ms), Child Life, 3.94

Integrative Master's Project in Narrative Medicine and Bibliotherapy with Adolescent Patients Literacy Specialist for America Reads.

Bs, Accounting, 3.96

Activities and Societies: Wishmakers on Campus, Community Outreach- Youth Development and Education for Adolescents Community of Practice.