Melissa Austin Email & Phone Number

Provide leadership in the delivery of social assistance in Niagara; Set goals and objectives for various program areas in alignment with broader divisional and departmental plans; Contribute to organization-wide plans and coordinate input from staff, clients and community agencies; Implement business process and organizational improvements; Actively promote training and development opportunities available within the corporation and the community in order to enhance employee engagement; Manage complex human resource and performance management issues; Assess service delivery practices and respond to the changing needs of both staff, clients and the community; Assist in the management of day to day facilities operations at the site level and resolve immediate health and safety concerns.

Support staff in accomplishing positive outcomes for those we serve; Ensure effective communication with community partners; Timely response to complaint/conflict resolution; Educate and inform the public and community agencies about the range of services available as well as program policies, legislation and practices; Manage a diverse staff group in a manner that respects differences and builds understanding and respect among team members; Build team and client service relationships that are positive and appropriate to a human service environment; Manage organizational change at a team level

Accountable for the planning, coordination, development and delivery of all formal training programs and sessions; Respond to staff questions regarding technology and/or programand legislative interpretations; Develop staff communications, create job aides for staff, update process and policy documents and develop relevant training sessions.

Utilize internal and external resources to support participants in achieving independence through coaching, communication and problem solving; Assist with goal setting, job search supports, link participants to opportunities in the local labour market, interventions to reduce or eliminate barriers to employment, enhance participant self esteem, confidence, life skills and job maintenance skills; Respond to emergency/crisis situations by providing responsive and timely referral to external supportive agencies; Make complex eligibility decisions incorporating provincial legislation, local policies and practices, legal precedents and individual circumstances.

Bachelor Of Arts

Education record