Melissa Calderón Email & Phone Number

Irvine, California, United States

As a Patient Access Representative III at City of Hope, I manage patient registration and scheduling across clinics, ensuring accuracy and compliance with legal and financial protocols. My responsibilities include verifying insurance eligibility, securing authorizations, providing financial assistance to uninsured patients, and coordinating with Financial Counselors to resolve financial issues. I deliver exceptional customer service, liaise between patients and staff, and manage multiple priorities under pressure. I maintain accurate data entry for patient demographics and insurance information, communicate with patients, and provide itineraries, advance beneficiary notice, and written instructions for tests and procedures as applicable.

Irvine, California, United States

I managed surgical registrations by collecting precise patient information and insurance details, as well as gathering patient liabilities and confirming insurance authorization. I ensured financial accounts were cleared ahead of scheduled surgeries. I collaborated closely with medical offices to confirm accurate CPT codes for upcoming surgeries. Consistently achieved a daily goal of processing thirty or more accounts. As a Senior Patient Services Specialist, I warmly and professionally interacted with patients, upholding respect and friendliness to foster positive experiences. I meticulously documented information in line with regulations and compliance standards.

Irvine, California, United States

I supported daily front desk operations with a strong understanding of department functions. I efficiently managed phone calls, screened and directed them, and handled message documentation and distribution. I effectively oversaw provider schedules and trained both existing and new reception staff. I facilitated cross-training among colleagues to ensure coverage. My role included general clerical tasks like faxing, copying, and distributing memos and schedules. I took ownership of scheduling accuracy and addressed any related issues. Additionally, I maintained supply inventory, resolved patient concerns promptly, and demonstrated problem-solving skills in batching processes.

San Juan Capistrano, California, United States

I warmly greeted and managed patient check-ins and check-outs at the clinic. Verified patient details including insurance eligibility, and contact information, and addressed financial transactions. Prepared charts for the following day and communicated with patients to confirm or adjust appointments and provided translation assistance for Spanish-speaking patients. Efficiently scanned and filed documents in the Epic system, faxed prescriptions and Pre Op orders, and electronically relayed messages to healthcare providers. I have managed multiple phone lines, directed calls, and handled mail sorting and distribution.