Melissa Mccormack Email and Phone Number
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Customer-focused leader directing change initiatives from conception to implementation with talent in creating memorable customer relationships.Change management professional with expertise in strengthening engagement and driving customer value for overall business growth. Highly proficient in Salesforce with experience interpreting business and technology requirements and implementing solutions in line with core business, revenue, and growth goals to enhance ROI. Interpersonal communicator committed to cultivating healthy customer relationships through trust and transparency. Strong team leader with proactive approach in developing high-performing teams to manage customer onboarding, provide technical support, up-sell and cross-sell for sales growth, and continuously function as customer advocate.Areas of Expertise• End-to-end Customer Experiences • Customer Onboarding Strategies • Customer Value Delivery • Project Management • Product & Service Solutions• Account Management • Customer Relationship Management• Stakeholder Engagement• Team Leadership & DevelopmentAccomplishments• Advanced Constant Therapy Health’s onboarding process for Enterprise Account Onboarding and Client product trainings. Performed 100+ clinician group trainings to increase product usage and sales. Scheduled over 66 clinician group trainings and offered regular technical support to partners.• Established customer support practices designed to enhance customer service experience during start-up phase, now recognized as Constant Therapy Health’s key differentiators.• Created seven Salesforce dashboards to assist in effectively measuring team and account goals for Constant Therapy Health.Technical ProficienciesAgile Software Jira and Pivotal Tracker, Confluence, Salesforce, Google, Microsoft Office Suites, QuickBooks, Stripe, Smartsheet
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Senior It Project ManagerBabson CollegeBoston, Ma, Us
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Senior It Project ManagerBabson College Nov 2022 - PresentBabson Park, Ma, Us
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Director National Accounts & Customer Success TeamConstant Therapy Health Jul 2020 - Oct 2022Boston, Massachusetts, UsOversee Enterprise Accounts group and develop account strategy to manage portfolio of client accounts including Kaiser Permanente, Encompass Health, and VA to sustain business growth and profitability by maximizing value. Analyze customer data and processes to identify areas in need of improvement. Evaluate and improve tutorials and various customer communication functions. Aid in new product development through analysis of product usage, features, and quality.• Gained 20 new accounts in 2021 with increase in subscription sales by demonstrating business value to potential partners. • Boosted sales by 20% in 2021 with development of engagement initiatives in collaboration with internal engineering, marketing, and product teams.• Increased subscription revenue by more than 15% with price increase for clients and clinicians.• Streamlined invoicing process and saved 20 minutes on each order placed (average 10-15 invoices created per month) by utilizing invoicing flow through QuickBooks.• Optimized customer loyalty and account growth through targeted marketing campaigns to Key Accounts. -
Senior Manager Customer SuccessConstant Therapy Health Feb 2015 - Jun 2020Boston, Massachusetts, UsCreating policies and procedures to create atmosphere of support for customer experience. Analyzed existing customer success programs and customer data to determine best practices. Developed customer success team to provide technical support and product training to customers to ensure all customers receive excellent quality of service. Facilitated monthly company meetings to devise actionable plans to overcome customer usage obstacles. Produced Salesforce reports from case logging and delivered service metrics. • Secured major healthcare accounts as part of Enterprise accounts within two years. • Expanded department infrastructure and procedures to include case logging in Salesforce and Jira process for engineering request implementation. Logged up to 700 cases per month and submitted up to 20 Jira cases.• Introduced sales solutions addressing barriers of usage for clients and created new tasks and content for clients and added functionality for clinicians.
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Advertising Account ManagerHometown Weekly Newspapers Feb 2012 - Feb 2015Strengthened client relations to comprehend business needs and determine advertising specifications. Defined account goals and refined contracts. Created and implemented sales strategy. Communicated client objectives to advertising team. Conducted research into clients’ industry and business activities to form personalized advertising solutions. Supported design of creative campaigns and managed accounts according to client standards. Measured and reported on success of sales strategies. • Recognized as leader in sales within assigned territory.• Achieved month over month account sales within print newspapers, magazines, community guides, and real estate guides.• Leveraged effective networking techniques to expand client base and secure accounts.
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Contract Marketing SpecialistCitizens Bank Jan 2010 - May 2010Providence, Rhode Island, Us• Project management of SEO initiatives for Citizens Bank’s Education Finance group -
Interactive Marketing ContractorTjx Sep 2008 - Jan 2009Framingham, Ma, Us• Project managed Marshalls holiday season and post-holiday season website redesigns, all holiday email campaigns as well as holiday online promotions. -
Assistant Director Of Online Alumnae CommunicationsSimmons College Oct 2004 - Jan 2007Boston, Ma, Us• Developed and managed content on the Simmons Alumni website, Alumnet• Created and implemented all alumnae email communications• Management the online registered user database• Worked with internal groups to create marketing communications for special projects -
Promotions ContractorMonster Feb 2004 - Oct 2004Weston, Ma, UsResponsible for coordinating and executing all online promotions. -
Marketing Account ManagerLehman Millet Sep 2002 - Feb 2004• Key liaison for clients Cordis Endovascular, Cordis Cardiology and Ethicon Endo Surgery, all Johnson & Johnson companies• Managed budgets up to $1MM, developed project estimates, production schedules and guided creative teams• Wrote creative briefs for marketing collateral, media plans, branding efforts and new product launches• Corresponded regularly with physicians, clients, sales representatives and vendors• Assisted in the development of marketing communications plans focused on launching corporate and product brand identities
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Senior Marketing Project Manager (Contract Position)Identity One, Inc Jun 2001 - Feb 2002• Project manager of the website redesign of www.HUMMER.com.
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Media SupervisorHook Media, Inc Aug 2000 - Apr 2001• Supervised and trained a team members• Managed and maintained the client | agency relationship• Worked closely with AVP’s and principals to set strategic media objectives and tactics for clients• Worked with media sales community to develop unique and strategically appropriate online marketing plans, including the exploration of venues (sites, creative technologies, etc.)• Presented plans, reports and point of views to clients• Interacted with traffic, production and creative departments within client organizations• Provided Internet research to aid clients and tracked and evaluated campaign performance
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Interactive Media PlannerArnold Worldwide Dec 1997 - Jul 2000Boston, Ma, Us• Supervised and trained department assistants, interns and freelancers• Developed and implemented online media plans for major campaigns such as the truth’s teen target anti-smoking campaign, Volkswagen’s re-launch of the Beetle and Turbonium and the Department of Public Health’s anti-smoking campaign www.trytostop.org• Negotiated efficient costs and makegoods for clients• Bought print and outdoor media for the Volkswagen Beetle campaign• Assisted in developing the internal structure to a newly established department• Provided demographics and website research to aid account service groups and clients -
Marketing AssistantKessler Financial Services 1996 - 1997
Melissa Mccormack Skills
Melissa Mccormack Education Details
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Babson CollegeLeadership Program -
University Of New HampshireCommunications
Frequently Asked Questions about Melissa Mccormack
What company does Melissa Mccormack work for?
Melissa Mccormack works for Babson College
What is Melissa Mccormack's role at the current company?
Melissa Mccormack's current role is Senior IT Project Manager.
What is Melissa Mccormack's email address?
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What is Melissa Mccormack's direct phone number?
Melissa Mccormack's direct phone number is (888) 233*****
What schools did Melissa Mccormack attend?
Melissa Mccormack attended Babson College, University Of New Hampshire.
What are some of Melissa Mccormack's interests?
Melissa Mccormack has interest in 100 And Road, 2001 Northeast Aidsride Raised Over $2, Raised Over $2, 350 Miles From Nyc To Boston, Support Aids Research, 2001 Northeast Aidsride.
What skills is Melissa Mccormack known for?
Melissa Mccormack has skills like Email Marketing, Marketing, Seo, Advertising, Sales, Marketing Communications, Social Media, Online Marketing.
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