Melissa Mcdowell Email & Phone Number

Florida, United States

Fishhawk, Fl

• Execute all aspects of master data management process for North America. Execute, implement and enforce strategic policies pertaining to master data to promote strong data integrity and operational efficiencies through data quality and standardization. Implement controls as required by SOX compliance. Identify opportunities for continuous improvement through collaboration with business partners, including Commercial, Credit, Procurement, Operations and International. Maintain extensive knowledge of master data management disciplines and new technologies and practices used in the MD process through exposure to industry practices, changing technology, and proactive networking. Establish master data quality metrics and targets and ensure regular communications of the metrics to key stakeholders of the organization. • Supervise and train master data and accounts receivable employees to ensure proper data quality and compliance with MD policies and appropriate accounts receivable/collections. Develop and coach employees in order to retain and expand organizational talent through focused attention and effort. Provide timely and constructive feedback on a regular basis to ensure employees have a clear understanding of their work, roles and the business. Manage performance issues when necessary. Work with employees on their career development plans.• Oversee the Accounts Receivable/Collections team to ensure funds are properly applied and collection goals are achieved. Implement controls as required by SOX compliance. Identify opportunities for continuous improvements by collaboration with the Credit team. • Leadership of Customer Master, Vendor Master and associated metrics and service level agreements for Brazil.

Mosaic Business Services, Highland Oaks, Tampa, Fl

• Manage data implementation and configuration of critical external and internal business information within SAP and all CRM applications for creations and changes• Analyze and verify all requests to ensure accuracy and meet multiple Mosaic entities/department requirements so that critical Mosaic transactions can be created and maintained• Review and audit Mosaic global processes to ensure that Master Data procedures and policies are being followed• Review CRM data to ensure that AGIIS and Affinity are current and accurate so that customers can communicate B2B with Mosaic• Investigate data errors within Mosaic’s operating systems. Update SAP contracts, sales orders, plants, warehouses, customer hierarchies, customer umbrellas and other SAP transactions relating to Master Data• Update policies and procedure manuals• Partner with Customer Service, Credit, Warehousing, Supply Chain, Transportation and Quality on all new or changes to key business initiatives to ensure consistency with across the Mosaic enterprise• Perform miscellaneous job related requests from the business relating to reports, tables, tax, banking information, outputs and instructional opportunities

Fishhawk, Fl

Vendor contract negotiation and supplier relationship management, tracking, and cost center monitoring. Working closely with vendors, inventory control, resupply, and distribution services to assure accuracy of inventory for monthly and quarter closes. Management of purchase orders for payment processing for all warehouse vendors including accurate accruals. Inventory resolution for inbound deliveries in SAP.

Fishhawk, Fl

Planning of all loading and distribution of phosphate fertilizer for all of the central Florida plants. Coordination with production planning to insure orders are met, shipped and billed on time. Work with quality to ensure all rail cars distributed have met all quality standards before shipment.

Managed purchasing, inventory control, and asset management for facility; including capital equipment procurement and contract management. Managed Accessioning Department for incoming and referral testing specimens as well as all shipping and receiving. Supervised Genetic Coordinators in referral testing. Coordinated security access including adherence to national protocols and badge distribution. IT desktop support; worked with national IT to manage ticket resolution for upgrades, maintenance, software deployments, and emergency response. Telecommunications support including phone extension additions, voice mail management, and support for the national team. •Procurement and Supply Chain Management - Planning, execution, and receiving of all laboratory supplies. Including capital laboratory equipment. - Monitored back orders, returns, and product location. - Inventory control. - Capital equipment procurement and budgeting. - Transitioned procurement system three times with 100% inventory control. - Asset Managment.•Business Analyst for Enterprise System Development -Analyst for transition to new laboratory information system. -Pre and post production system testing. -Training and procedure implementation.

Managed inbound calls regarding results status, logistics, and specimen requirements as well as outbound calls for missing clinical or patient information. Included completion of results reporting, coordination of referral testing for outside laboratories, and specimen processing (accessioning).-Client Retention-Training -Error Tracking