Melissa Proud Email and Phone Number

Handles programs with 10 to 50 guestrooms on peak while successfully balancing a high volume of incoming leads daily. Negotiates contract clauses and calculates food and beverage minimums, attrition, cancellation and deposits. Analyzes market share and trends in order to quote appropriate rates for clients. Networks and maintains lasting relationships with not only customers, but fellow hotel counterparts and industry vendors

Managed all social guest room blocks and managed any leads received through HotelPlanner. Set and exceeded monthly goals and submitted monthly reports showcasing my achievements. Prepared marketing plans to track performance and set action plans for earning future business. Solicited new and existing business by making calls and creating solicitation reports. Created inventive ideas for Site Inspections to highlight the property’s amenities and strengths. Trained incoming Sales Assistants on their daily expected tasks. Prepared for Site Inspections by sending out an itinerary to all Department Managers, reserving and checking show rooms, coordinating lunch meetings and creating detailed proposals. Elected Catamaran Wellness Captain in Nutrition & Weight Loss Maintenance where I developed Wellness programs to promote healthy nutrition for the employees and attended quarterly Wellness meetings to brainstorm ideas for activities, programs and modifications

Plan and coordinate corporate meetings and incentives. Execute the event on-site assisting with registration, food and beverage, reservations and activities. Organize and create room lists for hotels and decipher the master bill once the event is completed. Assist in marketing and sales by creating newsletters, attending networking events and generating leads.

Created and distributed invitations, reminders, and confirmations through Outlook and Internet programs. Developed registration websites for events and managed the attendees who registered. Used Excel and Microsoft Word to manage registration, flights, reservations, and research. Assisted in creating proposals to present to prospective clients featuring destination and event information. Restocked office supplies, answered incoming calls, distributed mail and set up conference calls.

I lead workouts, emphasizing proper technique while dealing with administrative aspects including attending league board meetings, creating practices, and assisting in creating swim meet lineups. I also spoke at the end of the season's swim team banquet about each swimmer’s accomplishments.