Melissa Conte Email & Phone Number

Washington, Dc, Us

Pawleys Island, South Carolina, Us

Provided personal and professional support for the founding firm partners (“ExCom”) including scheduling meetings, collecting and distributing agenda items, taking meeting minutes and ensuring action items are completed. I also coordinate with the firm’s site director to facilitate and coordinate multiple construction projects, ensuring minimal work disruption, timely completion with minimal disruption to the firm’s work environment. I ran errands – both personal and business related, taking care of all the needs of the firm's founders to ensure they can focus on the business. The firm also sponsors a homeschool center and my responsibilities include maintaining and updating the school's website using Wix, working with teachers to acquire and maintain supplies, and creating social media posts for school announcements. I also coordinate with various museums, plantations, and companies to coordinate field school field trips. I work with parents to ensure they register their learners on time, collecting payment as needed, and following up with the founder to ensure payments have been processed.

Myrtle Beach, South Carolina, Us

Starting in the corporate office as an Assistant Project Manager, I supported the Project Managers in the field, including calendar management, following up with clients, managing contracts, and ensuring all documentation was accounted for. Utilizing a CRM management system, I ensured each client, alternate points of contact, claim information, and all other pertinent information were entered to ensure a successful, hassle-free experience for the client during their roofing project. After three months, I was promoted to Project Manager. My duties included meeting with potential clients and documenting my findings with photographs and reports. I also performed roof inspections and made temporary repairs if needed. I assisted clients with filing insurance claims, working closely with the insurance company to ensure a smooth process for both the adjuster and client. I advise clients of their product and warranty options, providing detailed information to properly educate them on all options to make an educated decision.

Mooresville, Nc, Us

I was responsible for generating sales, bringing in new business and growing the current business. With a goal of 25k per week, I met and exceeded my sales on a regular basis. I provided new solutions for builders that resulted in better customer service for them and their homebuyers. I successfully cultivated internal relationships across all departments within Lowe’s and successfully fulfilled client orders, both large and small. I worked with our CRM tools to ensure our clients were well taken care of, managing their needs to broaden and personalize our sales portfolio with each client.Department SupervisorResponsible for managing the Department, their schedules and workloads. I assigned daily tasks and weekly goals to ensure the department ran smoothly while maintaining peak inventory levels. I was also responsible for merchandising the department to increase sales and ensure customers left the store with all the necessary items to complete their projects. I transferred to Myrtle Beach in April 2021. The department was over 60k in arears and within 3 months, I was able to get inventory under control, trained staff and brought the department to a positive financial status. While conducting our annual inventory, the department was the only one “in the black” and functioning optimally. Due to that success, I was invited to speak to corporate executives about my processes which were implemented across other stores

Baton Rouge, Louisiana, Us

Managed the complex calendars for two senior executives, including travel arrangements, tracking expenses, and managing day to day activities. Entrusted with complete autonomy, I was the liaison between the PMO and my organization to ensure projects were on task and being delivered on time. I supported the department across two states (Tennessee and Louisiana) ensuring all administrative needs were met. I developed onboarding schedules for new hires, ensuring the new team members met with key colleagues and executives across the organization relevant to their role. I managed various projects within my department, including organizing and tracking 100’s of acquisition contracts, developing department workflows, I also developed the department SharePoint site, working with multiple stakeholders across the organization to ensure the site was relevant to all departments that needed access to the information we maintained. By developing strong relationships with senior leadership, I became the main point of contact for traveling Board members and C-Suite executives during on-site monthly meetings and quarterly board meetings. I provided Tier 2 IT support to my department and incoming travelers, relieving the pressure from the IT department during an influx of executives during the monthly and quarterly meetings.

Nashville, Tn, Us

Direct support to Vice President, Clinical Operations, a Sr. Director two Directors, performing complex administrative duties including responding to emails on executive’s behalf, composing correspondence and coordinating resources while maintaining strictest confidentiality. I on-boarded new hires into the organization, ensuring a smooth transition into their new roles. I also partnered with the Lead Project Manager with coordinating a new technology rollout (OncoEMR) that was implemented across all locations. I was the Administrative Department Leader, coordinating monthly meetings for all assistants to disseminate pertinent corporate information.

La Vergne, Tennessee, Us

Direct support to CIO. Responsible for calendar, calls and daily tasks. Support direct reports and serve as liaison for IT Dept to the organization. With over 175 IT department members, I coordinated meetings, travel, both domestic and international, arrange meetings, conferences, and other duties as required for the department. I lobbied for and was awarded an internal 2M IT project, overseeing network and IT rewiring, demolition and construction of new office space, relocating employees throughout the building, all with minimal impact to work flow. As a result, we completed the project 3 weeks ahead of schedule and 50k under budget.

I started with ARPU/SnappCloud, as a Customer Service Representative. I managed Customer Service including handling all calls and emails for customer support. Within three months was managing 50% of incoming requests and inquiries; six months later was managing 100% of Customer Support.I was promoted to Marketing Coordinator one year after my start date and relocated to Washington, DC. In addition to customer service, I managed the Marketing Deliverables calendar, ensuring the graphic design and web development teams reached their respective milestones. I also created and maintained campaigns; collected marketing assets and hosted meetings with our partner, AOL, and the suppliers for approval of all marketing content, including conducting QA. Within three months I was awarded the role of Development & Technical liaison in addition to my other responsibilities; and was promoted to Jr. Project Manager after seven months Upon that promotion into the Business Development Team, I work closely with the Business Development Directors as a liaison between SnappCloud; our top partners, Toshiba and HP; and the Suppliers. I conduct research for Web and Android services for both Consumer and SaaS solutions, manage the contracts between SnappCloud and the Suppliers and continue to perform QA as needed to ensure accuracy with each developmental release. Additionally, I assist in maintaining the web sites for our partners.

Davidson, North Carolina, Us

I supported the Business Unit President and his team, who were located both domestically and abroad. I scheduled personal and business appointments, coordinating international meetings, domestic and international travel and managed expenses. I was responsible for collaborating with multiple business units to create PowerPoint Presentations to be submitted to the Board of Directors. I assisted in tracking global projects, including following up with members of the department across the world to ensure deadlines were met. I also lead an Administrative Committee to coordinate and host building-wide events and team building functions.

I managed the schedule for the Senior Vice President of International Marketing, the Directors and their direct reports. I worked with Accounts Payable to track department expenses; consolidated weekly and monthly reports for submission to the Chief Marketing Officer. Coordinated domestic and international travel for the SVP, ensuring all of her travel and technical needs were met while abroad. During my time there I developed a strong relationship with the CMO and COO and was personally requested to provide support when their Assistants were unavailable.