Melissa Erickson Email and Phone Number
Over the past 15 years, I’ve led Account Management & Customer Success at Docusign and QuoteWizard across their SMB & Enterprise businesses. My expertise spans leading strategy and operationalizing end-to-end GTM sales and marketing motions, from brand awareness, sales, partnerships to renewal management. I’ve been a consistent top performer achieving annual targets and President’s Club consistently throughout my tenure. I thrive in driving and operationalizing large scale GTM strategies. At DocuSign, I successfully protected and grew over $1B in recurring revenue. I’m regularly entrusted by senior leadership and was recently tapped by our Chief Customer Officer to support the development of a new organization merging our customer success & renewal management teams. I partnered across FP&A, HR, Comms, Project Management, Operations, Enablement, etc. to set vision, strategy, and direction for this massive effort. Most importantly, I love building teams with strong and inclusive cultures. I have recruited, managed, and coached inclusive organizations of 165+ across 2nd and 1st line managers and ICs with the lowest rates of attrition.
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Vice President, Enterprise, Customer Success Account ManagementDocusign Oct 2023 - PresentSan Francisco, Ca, UsHired and built a team of 165 across 24 leaders (2nd and 1st line managers) and 141 ICs. Coached and promoted multiple leaders internally and achieved one of the lowest attrition rate in customer success with the longest length of tenure and experience level. Drove vision and strategy for protecting and growing over $1B in recurring customer revenue across North America Enterprise business, forecasting and identifying opportunities for gross retention and churn. Responsible for driving the end-to-end strategy and execution of the post sales engagement motions for our customers, from onboarding to adoption to renewal.Tapped by Chief Customer Officer to support the creation of a newly unified organization merging customer success & renewal management teams. Set vision, strategy, and direction and launched in Q1 2024. Led a cross-functional team through change management, from Customer Service Operations, HR, Talent Acquisition, Communications, Project Management, Sales Enablement, Solutions Consultants, Sales, and FP&A, regularly reporting up to C-suite and senior leadership.
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Sr. Director, Head Of North America Renewal ManagementDocusign May 2019 - Oct 2023San Francisco, Ca, UsPromoted to create the Renewal Management function and lead for all of North America.Created the GTM vision, mission, strategy, KPIs and goals, structural programs, and full enablement playbooks, and aligned with senior executives and cross-functional partners. Led renewal motions for SMB to Enterprise across multiple verticals and unified North America on one centralized playbook. Recruited and coached teams up to 160 people. Team successfully attained annual targets for both churn and gross retention, closing 99% of visible book of business, and over $1B in revenue.
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Director Of Account ManagementDocusign Feb 2018 - May 2019San Francisco, Ca, UsHired and grew the team to 4 Managers and 45 Account Managers across Financial Services, Healthcare Life Sciences, Real Estate, Education, Legal and Not for Profit Segments.Partnered with 10,000+ customers to ensure their satisfaction with DocuSign through regular touch points, quarterly business reviews, and site visits.Achieved annual targets every year for Upsell and Gross Retention.
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Sr. Manager - Commercial Account ManagementDocusign Aug 2015 - Feb 2018San Francisco, Ca, UsManaged and coached 31 Account Managers and 2 Managers in Financial Services, Real Estate, Healthcare Life Sciences, and Education Verticals. Achieved President’s Club all three years. Oversaw a portfolio of over 7,000 customer accounts and $100M in Annual Contract Value.Partnered cross-functionally with Sales, Operations, IT, Professional Services, Product, Engineering, Customer Service, Marketing, Business Development, etc.
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Commercial Account Manager, InsuranceDocusign Nov 2013 - Aug 2015San Francisco, Ca, UsAchieved President’s Club two years in a row. Managed a book of business between 250-500 Financial Services and Insurance Accounts with a total annual contract value of ~$6M in expected revenue.
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Director Of Agent MarketingQuotewizard May 2012 - May 2013Seattle, Wa, UsPromoted to manage a team of 2 and lead marketing, brand awareness, and corporate communications. Managed and allocated the Sales, Client Services, and Marketing departments’ budget. Created and executed quarterly plan to increase B2B agent leads through multiple SEM channels as well as partner & affiliate relationships, while monitoring and achieving set CPA targets. -
Business Development ManagerQuotewizard Apr 2011 - Dec 2012Seattle, Wa, UsBuilt and launched a new regional program across sales. Developed all marketing and email campaigns from copy, execution, to contacting top managers, directors and consultants, while meeting a growing sales requirement. Led company onsite presentations, webinars, vendor trade shows and events to both agents and regional managers. Built relationships with top managers, directors, consultants and partners and negotiated vendor partnerships.
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Sales ManagerQuotewizard Oct 2010 - Apr 2011Seattle, Wa, UsPromoted to manage, train, and coach 3 employees. Analyzed monthly sales and revenue numbers and assigned bonuses accordingly. Drove sales across 25 states, strategized and implemented daily marketing campaigns, emailing and cold calling. Launched and served as administrator for Salesforce.com integration. Headed our data cleaning initiative
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Sales RepresentativeQuotewizard Oct 2008 - Oct 2010Seattle, Wa, UsHired as employee #17. Sold over 1000 new agent accounts as a top sales and revenue producer, surpassing quota every month, averaging 80 sales per month. Developed new contacts through extensive outbound calling and detailed pipeline management, developing and executing email marketing campaigns and strategies.
Melissa Erickson Education Details
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University Of California, BerkeleyWomen’S Executive Leadership Program -
Seattle UniversityPsychology
Frequently Asked Questions about Melissa Erickson
What company does Melissa Erickson work for?
Melissa Erickson works for Docusign
What is Melissa Erickson's role at the current company?
Melissa Erickson's current role is VP of Account Management & Customer Success @ Docusign | Enterprise GTM Leader.
What schools did Melissa Erickson attend?
Melissa Erickson attended University Of California, Berkeley, Seattle University.
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