In the role of Director of Software Operations I'm responsible for the following:* Develop the organization's process architecture and development framework* Facilitate and drive the organization's strategic planning* Nurture a healthy development environment* Lead a team of data analysts and drive a data-informed culture* Establish and lead the department's PMO* Lead the professional services team, providing vendor management, staff augmentation, and financial/budget support to the department

As a Principal Program Manager my new focus is on the development of the Program Management staff, as well as on the identification and implementation of improvements to the organization, development framework, processes and policies of the Web & Mobile department.

I served as a product owner, developed products from inception through execution and into delivery, kept information and communication flowing throughout the organization, built and drove schedules, and developed and maintained lightweight processes to keep everything working together.* 2011-2013 - Responsible for the development of the Battle.net Desktop App. The Battle.net desktop app allows Blizzard users to purchase games; install, patch and launch games; login securely to their games; to chat with Blizzard friends; and to keep up to date on news.* 2012-2014 - Responsible for the Battle.net Game Service. The Battle.net Game Service is the heart of Battle.net as a platform, providing server-level support for Blizzard social, matching and competitive game services.* 2013-2014 - Responsible for Battle.net’s Distribution Platform, Content Platform and eCommerce teams. The Battle.net eCommerce platform powers all the pieces making up our authentication and billing (accounts, payment providers APIs, micro-transaction APIs, etc.) * 2014 - Served as Site Operations Leader for Battle.net’s development teams in Texas.* 2015-2016 - Responsible for Battle.net’s Client Group which includes the development of Battle.net social features (including voice and text chat), the Battle.net Desktop App, www.Battle.net, Authentication, Battle.net Shop, and Battle.net Account Management.I led a group of 80+ talented developers. I managed and mentored 12 program managers, and was an active participant in the growth, improvement and development of Battle.net’s large (40+) product/project management team.

I was responsible for managing, scheduling and tasking a team of 40+ engineers.* Responsible for various digital distribution technologies for all Blizzard games. One example was our data streaming system which allows new users to play within minutes with no previous install and only a minimal download.* Responsible for the ongoing development, maintenance and patch deployment of three of Blizzard’s legacy games - Diablo II, StarCraft and Warcraft III. In 2007 and 2008, this involved transitioning the products to online digital distribution through Blizzard’s new Online Store.* I mentored and trained other producers, and evaluated new processes for potential adoption. During my first months at Blizzard, I learned and implemented the Scrum project management methodology. As a result, the team saw a dramatic improvement in productivity, reliability and transparency.

* Heroes Journey: My role was to hire, build, train and manage the GameMaster, Artist, and Content Developer teams, either directly or by coordinating with department managers. Additionally, I handled all project scheduling, task assignment, and coordinated the interaction of various departments working on the product. Finally, I handled all press and promotions, participated in game design, and designed game levels.* GemStone IV: The fourth in a long line of successful online text-based games, GemStone IV was developed with the intention of modernizing the format, and making it friendlier to new and casual players. I managed the development of GemStone IV from inception to launch, while simultaneously managing GemStone III, and finally transitioning the customer base from one product to the other at launch. * GemStone III: As producer of GemStone III, I managed ongoing development of the product and continued to carry the responsibilities of Online Community Manager. My responsibilities included product promotion, oversight of design for new game features, and the management, maintenance and training of a large offsite development staff. I also created strategic relationships within the MUD community and other successful MUD companies for the purpose of new customer acquisition.

In the role of Online Community Manager, I was responsible for increasing the number of in-game events, improving the feedback loop between the customers and the development team, and generally managing the GemStone community. I managed a team of over 100 front-line offsite customer service representatives.

In the role of production assistant, I was responsible for various clerical and organizational duties to assist the production department managers.

I was hired as an offsite contractor to assist in the development and launch of DragonRealms. Once the game went live, my responsibilities shifted to customer service, in-game event coordination and community building.