I am an innovative, strategic business operator and skilled relationship-builder. My unique blend of skills allows me to adapt to the needs of the business or team I am engaged with to move them forward. I am a master at creating efficiency in any situation and believe any problem is solvable. I am motivated in environments where I can contribute to or lead in the creation of systems, optimization of processes, and development of the people around me. I am a team player that believes when you win, I win, we all win.My Areas of Expertise Include:Operational Optimizer: Master at making processes and teams more efficient and effective to drive results.Builder of Award-Winning Teams: Strength in identifying talent and building diverse high-performing teams.Development Advocate: Developing people is why I’m here. Active Mentor and Coach.Agile Change Leader: Experienced leader through change management process. Grounded in chaos.Thrive in Ambiguity: Decisive and confident to be in action with little information. Guest-Experience Champion: Decision-making centered in Hospitality and Guest Service.
Midwest Machine Service, Inc., And Midwest Mixing Corp.
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Director Of Operations (Fractional)Midwest Machine Service, Inc., And Midwest Mixing Corp.Chicago, Il, Us
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Senior Manager, Experiential StoresLululemon Sep 2021 - Jul 2023Vancouver, Bc, Ca• Develop Experiential Store Org design, manage related change, and work cross-functionally to improve impacted systems, reporting, and employee experience• Multi-unit leadership/support for North American Experiential locations. Manage hiring, onboarding, training, talent development, performance management, annual review processes and all other related Human Resources tasks for direct and indirect reports. • Build and communicate Experiential Stores strategy, hold team accountable for driving individual strategies and meeting revenue targets.• Oversee New Store Opening process for Experiential Stores and manage project budget• Analyze portfolio business trends to manually forecast revenue, operating expenses, and labor budget for store portfolio on an annual, quarterly, and monthly cadence• Hire diverse, best-in-class talent within net new roles to lead and support unique experiential businesses across portfolio -
General Manager, ExperientialLululemon Jan 2019 - Sep 2021Vancouver, Bc, Ca• Developed the grand opening strategy, and then re-opening strategy for lululemon’s first Experiential store, a mixed-use space containing net-new revenue streams (restaurant, fitness studio, private events) in addition to retail• Oversaw team of 60+ and operations for Large volume retail store, café, fitness studio, and event space,• Curated high-performing and diverse leadership teams using strategic talent assessment to meet the unique needs of the experiential business • Partnered cross-functionally with leaders spanning all pillars of lululemon’s business to test new concepts, consult on training and development content, and host high-profile visitors and events
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People Leadership And OperationsLululemon May 2012 - Jan 2019Vancouver, Bc, CaTeam leadership for ~100 direct reports while maintaining exceptional high-growth business results. Regional Trainer, Social Impact Lead, Community Relationship Lead. Responsible for all Human Resources responsibilities including recruiting, onboarding, training, merit and performance evaluation process, and performance management.
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Account ExecutiveGroup Commerce Sep 2011 - Feb 2012Santa Clara, Ca, UsCreate marketing solutions for upscale merchants that delivers quality customers through high profile exposure via top tier publishers and media companies. -
Account Executive - Syndicated TelevisionCbs Television Distribution May 2010 - Sep 2011Studio City, California, Us•Sales representative/Licensing Agent for the #1 distributor of syndicated programs in television•Strategize and market the distribution of the highest rated broadcast syndicated series on television including The Oprah Winfrey Show, Dr. Phil, Wheel of Fortune, Jeopardy, Everybody Loves Raymond, Entertainment Tonight, Inside Edition, The Rachael Ray Show, Judge Judy, Criminal Minds, and CSI: Miami. -
Syndicated Media Sales AssistantCbs Television Distribution Jul 2008 - May 2010Studio City, California, Us• Responsible for creation of license agreements for high profile syndicated products, including: Wheel ofFortune, Jeopardy!, The Oprah Winfrey Show, Dr. Phil, Judge Judy, and Everybody Loves Raymond• Provided weekly success stories to Sales Executive Team. Thoroughly research and analyze content usingNielsen research, WRAP Sweeps, and past market trends• Liaison between Sales Team and Media Buyers at broadcast stations in 48 Midwest markets• Created and maintained contract management system including inventory of finalized contracts and pendingagreements
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Project ManagerAmerican Hospital Association Apr 2008 - Jul 2008Chicago, Il, Us• Compiled and organized database information for AHA’s annual directory publication• Promoted AHA’s HealthCare Quick Disc product to renew past subscribers• Created and implemented an effective strategy to combine publication efforts with HealthCare Quick Disc renewals -
Freelance Project WorkFull Circle Management Feb 2008 - Mar 2008• Conducted market research and generated new business for clients by cold calling• Compiled prospect databases for clients using Excel and web‐based CRM• Wrote and designed informative marketing pieces and newsletters for client distribution• Created and implemented e‐marketing campaign
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Campus Marketing RepresentativeCstv Jul 2007 - Dec 2007Us• Collaborated with team members to create and execute strategic marketing plans for assigned campaigns• Effectively promoted campus initiatives for CSTV, CBS Properties, and company advertisers• Identified and created partnership with local businesses• Utilized marketing tactics including: guerrilla marketing, product sampling, and online promotions -
Sales And Marketing InternIngersoll Rand May 2007 - Aug 2007Davidson, North Carolina, Us• Conducted extensive marketing research to solve company issues with state procurement• Prospected a targeted list of 104 client opportunities• Assisted sales executives in presenting product information at meetings with university decision makers -
Sales And Marketing InternFull Circle Management May 2006 - Aug 2006• Conducted market research and generated new business for clients by cold calling• Compiled prospect databases for clients using Excel and web-based CRM• Effectively beat every project deadline given and exceeded Supervisor expectations• Wrote and designed informative marketing pieces and newsletters for my company to distribute to clients
Melissa Flood Education Details
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Purdue UniversityPsychology -
Co-Active Training InstituteCoaching
Frequently Asked Questions about Melissa Flood
What company does Melissa Flood work for?
Melissa Flood works for Midwest Machine Service, Inc., And Midwest Mixing Corp.
What is Melissa Flood's role at the current company?
Melissa Flood's current role is Director of Operations (Fractional).
What schools did Melissa Flood attend?
Melissa Flood attended Purdue University, Co-Active Training Institute.
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