Lead the centralization effort for the full cycle recruitment process, from developing demand planning, to attraction and sourcing strategies, to offer and onboarding. Responsible for the attraction, assessment, and selection of talent at the executive level both internally and externally. Utilize specialized assessment tools for coaching and development. Facilitate the Talent Review process to include succession planning, Nine Box calibration, and development plans.

Standardized and facilitated Talent Calibration sessions for all global executives to ensure consistency in assessment. Standardized and executed global executive onboarding and integration into complex matrixed organization. Created, deployed, and facilitated New Leader Assimilation programs for all newly appointed global executives. Led execution of the annual performance management review process for senior management globally. Led the deployment, implementation, and adoption of new competency model for global employees. Implemented strategy to accelerate readiness of high potential talent and bench strength for key roles.

• Drive Talent Management process of succession and progression within organization.• Work with leaders using the talent calibration process to identify high potential successors across all levels of the organization.• Prepare and lead talent reviews with managing directors regarding bench strength across organizational lines.• Conduct individual leadership career conversations in order to create a robust individual development plans.• Monitor the personal business plan process to secure timely and high quality employee reviews.• Serve as a resource to recruiting and business partners in the identification of candidates for critical roles.

Serve as a key member advising business leadership team responsible for HR processes for Associates. Leads Human Resources practices and objectives that provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. Leverage resources to drive change in leadership & organizational development and staffing. Function in an active and influential business advisory role with executives in order to drive business results .

Responsible to lead recruiting for Operations opportunities within the Paychex organization across the US.•Partner and build strong relationships with Operation VP's and Operations Management team •Developed sourcing strategies to plan and ensure open positions are filled in a timely and cost effective manner•Train and develop recruiter skills to market and sell candidates to hiring managers•Developed and maintained detailed reporting for VP’s and upper management•Collaborate with Directors and Regional Managers to assess needs to fill open positions

Responsible for managing, coaching, and leading personnel (35+) to continually drive a $700 million portfolio by implementing cost effective and continuous process improvement through business plan initiatives.• Hired, coached, developed, and aided in the promotion of 75% of direct management team into higher level positions within company utilizing succession planning methodologies.• Partnered with Leadership and Development team to create and facilitate Developing Leaders Program within the Risk Management organization as well as create leadership sessions for existing employees.• Managed team that resulted in greater than 10% below budget four years consecutively.• Worked with executive leadership team to pilot a partnership program with an outside vendor as a way to increase revenue by $2 million over a five year period.• Managed an abandoned call rate under 2% which includes inbound and outbound call volume in excess of 500,000.• Maintained a zero percent turnover rate within collections environment for one full fiscal year.• Partnered with acquisition team to transition their collection process by centralizing recovery efforts.

Responsible for managing, coaching, developing and leading personnel (25+) to continually drive a $15 million portfolio by implementing cost effective and continuous process improvement through business plan initiatives.• Reduced year over year Core Accounts Receivable bad debt, despite an increase in revenue exposure, by managing efforts on the business plan.• Managed an abandoned call rate within the company guidelines for inbound and outbound call volume in excess of 300,000.• Established succession plans for key department roles.

Responsible for creating a motivating team environment where a group of people execute key business plan initiatives to increase processing efficiency and reduce overall losses to Paychex.• Recruited and developed a high quality employee talent pool.• Facilitated meetings to break down silos between two departments resulting in increased productivity.• Standardized new hire training which resulted in consistency from one new hire to the next.• Served as a liaison between clients and team to resolve client concerns and implement long and short team solutions.

Responsible for conducting all aspects of training programs for adult learners. Curriculum included leadership and development, payroll operations and sales training. • Provided job dependent training to new employees on topics that included payroll tax laws, payroll reporting, sales process, and payroll products.• Drove the Individual Development Plan process and delivered IDP’s for high potential employees to improve leadership pipeline strength.• Facilitated New Manager Assimilation programs to effectively acclimate managers to their team, and to initiate more effective organizational communication.• Set up standardized Talent Assessment calibration sessions with functional client teams to ensure all managers and supervisors are consistently assessed within client groups.• Established and maintained high performance standards throughout the training process.

Responsible for servicing Paychex clients while utilizing excellent communication and organizational skills to ensure exceptional service delivery to our clients.