Melissa Michels

Melissa Michels Email and Phone Number

Rental and Used Sales Coordinator at Crown Lift Trucks @ Crown Lift Trucks
new bremen, ohio, united states
Melissa Michels's Location
Garner, North Carolina, United States, United States
Melissa Michels's Contact Details
About Melissa Michels

I am a self starter who can work well individually or with teams. I am a strong written and verbal communicator with the ability to communicate with all levels of management. I enjoy coordination and training in streamlined processes.

Melissa Michels's Current Company Details
Crown Lift Trucks

Crown Lift Trucks

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Rental and Used Sales Coordinator at Crown Lift Trucks
new bremen, ohio, united states
Employees:
2283
Melissa Michels Work Experience Details
  • Crown Lift Trucks
    Rental And Used Sales Coordinator
    Crown Lift Trucks Nov 2022 - Present
    Raleigh, North Carolina, United States
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  • Crown Lift Trucks
    Customer Experience (Inside Sales)
    Crown Lift Trucks Nov 2018 - Feb 2023
    Cincinnati, Ohio
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  • Cincinnati Children'S Hospital Medical Center
    Administrative Assistant
    Cincinnati Children'S Hospital Medical Center Oct 2015 - Nov 2018
    Cincinnati, Ohio
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  • Two Men And A Truck
    Franchise Manager
    Two Men And A Truck Apr 2013 - Sep 2015
    Manage day to day activities including customer service, trucks, 25 employees, HR, recruiting, sales, fleet maintenance, on-site bids for long distance moves, reporting to management.
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  • Hewlett-Packard
    Account Delivery Manager
    Hewlett-Packard Jul 2007 - Jun 2012
    I am responsible for the delivery of the Managed Print Services contracts for several clients of HP.
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  • Hewlett Packard Enterprise
    Account Delivery Manager
    Hewlett Packard Enterprise Jul 2007 - Jun 2012
    I am responsible for the day to day management of the Managed Print Services contractsbetween the customer and HP. This includes, customer relationship building, product pricingand ordering, invoicing, consumable usage, break/fix follow-ups, contract amendments. I amthe advocate for the customer into IPG. I am currently serving on the Employee Council as therepresentative for my team. I have also been involved in process improvement and training forfellow ADMs.7/06 ­ 7/07 HP ­ Security Services, CIBC Account ­ Assignment Coordinator.I am responsible for assigning work to 13 security personnel on the CIBC account. All requestsfor security resources come through a central mailbox. I am responsible for reviewing SRRsand assigning appropriate resources. I track each resource and regularly report tomanagement what projects each resource is assigned and currently working. I received aneAward for my efforts on this team.7/02 ­ 7/07 HP ­ Global Secure Hosting, P&G AccountI am the 1st contact for the P&G customer requesting GSH services. I work with the customer toreview their requirements and establish a plan for GSH monitoring to be installed. I developedthe training and the administrator process that is currently being used for all administratorsmonitored by GSH. I helped develop the GSH DR process and testing. I am responsible for allCSAs completed by GSH. I also received an eAward for my work with the CSAs. Sincemoving to HP from P&G in 2003, I have been rated a K or P.
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  • Hewlett-Packard
    Global Secure Hosting - P&G Account
    Hewlett-Packard Aug 2003 - Aug 2007
    On the team that was in charge of securing Highly Restricted Data in the P&G Environment from both external and internal attacks.
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  • Procter & Gamble
    Various Roles To It
    Procter & Gamble Nov 1992 - Aug 2003
    I began my career at P&G as an Advertising Admin for Joy and Ivory Dishwashing Brands. I moved on to become the Admin for Central Paper Sales and to Corporate Sales in charge of publishing the monthly Sales Business Plans to US Sales Teams across all product lines. I moved to IT in 1998 as 1st line support. In 1999, I took over US Change Management and helped drive improvements in the global Change Mgmt processes. In 2001, I moved to Global Secure Hosting which was in charge of providing server security for P&G globally.
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  • Procter & Gamble
    Na Change Management
    Procter & Gamble Sep 1999 - Jul 2002
    Change ManagementI was responsible for ensuring that all NA changes to the P&G environment followed thechange management process. I held weekly CAB meetings and helped make decisions aboutallowing changes to proceed or wait for more testing or better communication. I createdGlobal monthly reports that communicated up to the VP on how many changes were performedand the quality of the changes. I was also given the responsibility to oversee changes in theAmericas region. During this time I helped develop the Global change management process,training and was involved in developing and learning ServiceDesk in incident, change andproblem management. I used this learning to help train all IT users of ITSM during the
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  • Procter & Gamble
    Paper & Central Sales
    Procter & Gamble Aug 1994 - Sep 1999
    &G ­ Paper and Central Sales, EBP CoordinatorI first worked in the Paper Sales group and was responsible for coordinating the SalesMaterials for the field reps for Application called EBP. I then moved to Central Sales where Iwas responsible for coordinating sales materials for all business sectors. This work was drivenby tight monthly deadlines due to product launches, shelving re-works, advertising, etc. Duringmy tenure, the deadline was missed only 1 time.
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  • Procter & Gamble
    Advertising Administrator
    Procter & Gamble Nov 1992 - Aug 1994
    I was the administrator for 2 Brand Managers and 8 Assistant Brand Managers. I wasinvolved in all administrative aspects as well as helping prepare for budget meetings,coordinating training and organizing meetings for various groups each manager was involved.
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  • Procter & Gamble
    Brand Administrator
    Procter & Gamble 1992 - 1994
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Melissa Michels Skills

It Service Management Business Planning Process Improvement Security It Operations It Outsourcing Training Change Management It Management Service Delivery Cross Functional Team Leadership It Strategy Human Resources Management Vendor Management Crm Itil Business Process Improvement Hp Products

Melissa Michels Education Details

Frequently Asked Questions about Melissa Michels

What company does Melissa Michels work for?

Melissa Michels works for Crown Lift Trucks

What is Melissa Michels's role at the current company?

Melissa Michels's current role is Rental and Used Sales Coordinator at Crown Lift Trucks.

What is Melissa Michels's email address?

Melissa Michels's email address is mm****@****ens.org

What schools did Melissa Michels attend?

Melissa Michels attended Northern Kentucky University, Boone County High School.

What are some of Melissa Michels's interests?

Melissa Michels has interest in Children, Disaster And Humanitarian Relief.

What skills is Melissa Michels known for?

Melissa Michels has skills like It Service Management, Business Planning, Process Improvement, Security, It Operations, It Outsourcing, Training, Change Management, It Management, Service Delivery, Cross Functional Team Leadership, It Strategy.

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