• Facilitate daily operations of entire service department including processing of all customer service requests for repair, calibration, parts and various other requirements as well as all associated email accounts, phone extensions and main company phone line.• Manage entire Field Service Dept including quoting, order entry, scheduling and invoicing. Met and exceeded revenue goals. • Manage all Domestic and International service cases.• Revamped and reorganized entire service department processes including all RMA procedures.• Mentored and supervised 2-3 direct reports. • Created and presented customer service best practices presentation to the organization.• Design print ads and marketing materials ranging from tradeshow booths to brochures to promo items. • Project managed the creation, implementation and launch of two new websites.• Assist Executive Management with processing of approvals at both company and corporate level including confidential human resource, patent/trademark and other legal information.• Organize, plan and manage various meetings including execution of hotel meeting space contracts, menu planning and setup.• Manage all aspects of tradeshow planning and implementation.• Responsible for marketing budget inclusive of tradeshows, advertisements and promotions as well as execution of all advertising insertion orders and tradeshow contracts for both US and Switzerland offices.

• Responsible for prospecting new business as well as managing existing accounts, negotiation of contracts, guestroom rates, meeting room rental and food and beverage pricing.• Proven ability to meet aggressive sales revenue quotas. • Assisted clients by anticipating their meeting planning needs through active listening and probing.• Managed communication between all departments to ensure superior guest service and successful execution of events.• Spent a minimum of two weeks per month visiting clients to establish trust and develop a personal rapport.• Developed comprehensive short and long term action plans to ensure consistent selling strategies. • Assisted in the personal and professional development of administrative staff through training and individual discussions.

● Responsible for the local promotional marketing and sales of the IMAX theatre’s group sales department.● Accountable for meeting aggressive group sales goals through community based awareness efforts.● Personally hosted numerous pre-screenings, fundraisers, public and private events as well as thousands of local school, camp, scout and community groups. Attended various tradeshows.● Within one year of hire, grew group sales revenue to record levels for 2002 and had done the same for 2003.● Met weekly with public relations team to develop events, film launch programs and local marketing strategy.● Worked side by side with the operations staff to support their efforts and lead by example.● Significantly increased member database as well as e-mail database.

● Represented and promoted the Providence area at domestic group tour and marketplace tradeshows and conferences such as National Tour Association, Student & Youth Travel Association and American Bus Association.● Acted as a liaison to tourist related businesses to enhance industry communication and improve the quality of tourism.● Assisted the Director of Tourism in developing tourism marketing efforts for Providence and the surrounding areas.● Solicited PWCVB members to participate in co-op advertising opportunities to increase their business. ● Coordinated meet and greet programs for tour operators.

● Managed and coordinated three administrative staff members and eight managers, as well as all office operations and functions in the Sales and Catering department.● Maintained, administered and became resident expert on all office computers and software programs.● Handled financial responsibilities such as the department budget and checkbook.● Generated all reports such as production, quota and revenue for all sales and catering managers on a daily, weekly and monthly basis.

● Managed all operations of the front office and dining facility as well as a staff of eight.● Instrumental in all internal processes of “re-flagging” the hotel from the Cambridge Inn to the Holiday Inn Express Hotel & Suites due to acquisition by Bristol Hotels & Resorts.

● Responsible for supervising, training, testing and evaluating up to ten students per week in the operations of the reservations department.● Mastered the FIDELIO software program and trained both students and hotel staff on the system.

● Responsible for supervising, training, testing and evaluating up to ten students per week in the operations of the following departments: Night Audit, Front Office, Housekeeping and Audrey’s Restaurant.