Melissa Milani Email & Phone Number

Durham, North Carolina, US

• Global Head of L&D driving learning strategies and solutions cross functionally for multi-billion-dollar Clinical Research Organization (CRO) of 24,000+ US and international employees responsible for delivering 95% of.
• Parexel Academy including a restructure and appointing a new global leader, achieving 10-15% YoY revenue growth to a $1M P&L, while also driving brand recognition.
• The launch of a new Learning Management System (Cornerstone On Demand) on time and within the $3.2M budget.
• Providing leadership to a Learning Governance Board that includes executive stakeholders who provide direct input into the L&D alignment, strategies and priorities.

Durham, North Carolina, US

• As a core leader on the Learning & Development team at Parexel, I have led significant strategic transformations that changed both how Parexel managed and delivered training. As such, Learning & Development is.
• Managing a team of Training Business Partners (6 staff located in US) who provide learning consultation and project management support on all functional, technical and professional training needs for the global.
• Leading the Instructional Design Team (12 staff located across Argentina and India) to provide learning design and development support for functional and technical training that is delivered at Parexel. This includes.
• Meeting or exceed expectations on all key performance indicators for the departments that I manage. Metrics I regularly report on include client satisfaction scores, number of project requests and trends, cost savings.
• Delivering on a year over year increase of demand for client facing L&D services (20-35% more) in a heavily regulated and highly cost controlled environment without increasing L&D headcount
• Serving as project lead for key HR and Legal sponsored learning projects (i.e. Performance Management, Career Frameworks, Anti-Corruption Training, Unauthorized Disclosures)

Durham, North Carolina, US

• Globalized Parexel’s approach to providing Management and Professional Development training by designing, socializing and deploying a worldwide consistent curriculum, which is still in place today
• Negotiated global contracts with external L&D vendors to provide unified training programs at all worldwide locations
• Performed regular needs assessments with business leaders, HR and L&D to expand and improve learning offerings
• Designed internal professional, management and leadership development offerings for customized business needs and other special projects
• Facilitated management and leadership development programs for many of Parexel’s global locations

Durham, North Carolina, US

• Designed and deployed internal leadership, management and professional development programs for various parts of the Parexel organization. Programs included but are not limited to: Basic Management Skills, Effective.
• Facilitated above listed programs across the US and at many other global locations (i.e. Japan, Taiwan, Thailand, Australia, Argentina, Brazil, Germany, and UK)
• Organized all training logics needs for on-site programs (i.e. confirming participants, room coordination, materials production, facilities support)

Chattanooga, TN, US

• Consulted with HR, business leads and vendors to assess training needs and develop appropriate solutions
• Designed and facilitated training related to customer service and other professional and management skills
• Introduced web-based learning applications to the business (i.e. WebEx, Blackboard)

• Created and presented on-site training workshops for internal staff
• Oversaw the logistics of all major sales training efforts for Datex-Ohmeda’s North American headquarters

Omaha, Nebraska, US

• Taught undergraduate level communication and leadership courses: Small Group Communication & Leadership, Public Speaking, Oral Interpretation of Literature
• Advised students on academic programs
• Served on the Communication Studies Department Faculty
• Directed the University’s Forensics (Speech & Debate) team

Moorhead, MN, US

• Taught undergraduate level communication courses: Public Speaking, Small Group Communication, Oral Interpretation of Literature, Interpersonal Communication, Persuasion
• Served on departmental committees benefitting students
• Served on the Communication Studies Department Faculty
• Co- Directed the University’s Forensics (Speech & Debate) team

Ma, Speech Communication

Ba, Communication, Art

Education record