Melissa M. work email
- Valid
- Valid
Melissa M. personal email
- Valid
Melissa M. is a Head of GRC for Trust & Safety @ TikTok at TikTok. Colleagues describe her as "I have the pleasure of currently working with Melissa in my capacity of enforcement lead at Tiktok USDS. Melissa is an exceptional professional who possesses a remarkable attention to detail and demonstrates impeccable leadership skills. Her deep understanding of our business and the potential risks associated with it allows her to design and implement effective solutions to ensure proper control mechanisms are in place. Melissa consistently goes above and beyond to ensure that all processes and operations are carried out in compliance with regulations and best practices. Her dedication, proactiveness and expertise make her an invaluable asset to USDS. She has consistently demonstrated her exceptional skills in control and governance through her meticulous approach to her work. She pays close attention to every detail, leaving no room for error or oversight. This level of thoroughness ensures that all processes are carried out with the utmost precision. In addition to her attention to detail, Melissa possesses remarkable leadership skills. She has the ability to effectively guide and motivate her team members, fostering a collaborative and high-performing work environment. Her leadership style encourages open communication, innovative thinking, and continuous improvement. Melissa is highly proactive in staying up-to-date with industry trends and regulatory changes. She constantly seeks opportunities to enhance our control and governance practices, ensuring that we remain compliant and well-prepared for any emerging challenges and risks. It’s an absolute treat to get to collaborate with someone so skilled at her craft.", "I had the absolute pleasure to work with Melissa as her Talent Acquisition Partner while at TikTok. Melissa tasked me with hiring 2 crucial roles for her team. The one thing I learned about her is that she cares so much about her team. When making decisions, she will keep every single person in mind. She is a true mentor and leader. Anyone would be lucky to work with her. In the years of working in recruiting, I’ve learned that the most important attributes a candidate is looking for in a hiring manager are transparency and having a mentor that values career growth. Attributes Melissa whole heartedly possesses. One of the best hiring managers I’ve worked with.", and "Melissa is highly skilled at balancing goal oriented tasks while keeping the ‘big picture’ in sight at all times. The way she managed her team drove real results and directly lead to improved metrics and better functionality across the operations side. Her positive, yet strong demeanor makes her an asset to any time/project she is apart of."
-
Head Of Governance, Risk & Compliance (Grc) - Usds Trust & SafetyTiktok Aug 2022 - PresentLos Angeles, California, UsUnited States Data Security (USDS) Trust & Safety's Governance, Risk, and Compliance (GRC) function provides expertise and executional support to the US region on the topics of governance, risk management, and compliance. Our work aims to identify and alleviate US T&S's operational liability, while empowering our teams and stakeholders to proactively recognize and reduce risk.• Established a GRC function for USDS Trust & Safety, defining team scope, structure, and headcount. Provided 20+ unique services and launched 40+ business critical initiatives scaled to support 1k+ T&S employees.• Spearheaded critical initiatives under Project Texas, shaping the United States Data Security (USDS) organization to deliver industry-leading user data protection.• Drove high impact operational excellence initiatives, which led to departmental re-organizations and resource reallocation.• Oversaw the Governance team who built and managed the access management infrastructure for 10 core safety tools.• Led the Risk Management team in identifying and mitigating large-scale organizational risks, minimizing operational vulnerabilities across people, processes, and policies.• Managed the Compliance team who launched T&S operational audits, optimized BPO contracts and oversaw compliance for 4 vendors, and enhanced departmental data-sharing governance. -
Compliance Lead, Monetization IntegrityTiktok Oct 2021 - Jul 2022Los Angeles, California, UsTikTok's Global Monetization Integrity (MI) team plays a key role in mitigating risks in Ads and Commerce as well as ensuring advertising quality on our platform. By creating scalable and reliable solutions that allow users and businesses to interact in a trustworthy manner, the team enables us to keep inspiring joy and creativity on TikTok.• Established a global compliance strategy for Monetization Integrity (MI), defining team scope, structure, and headcount.• Developed a compliance risk intake process to proactively address key risks in ads and commerce.• Designed and implemented a Process Maturity Assessment and scorecard to enhance operational efficiency across MI programs.• Introduced a BPO Audit framework to validate vendor compliance with contractual obligations.• Digitized and automated access management workflows, improving scalability and reducing inefficiencies. -
Principal Program Manager, Migrations Operations & StrategyAtlassian Sep 2020 - Oct 2021Sydney, Nsw, AuThe CSS Migrations team is at the center of a historic transformation for Atlassian and our customers to help unlock the value of Cloud for our entire customer base, by shepherding customers through the journey of migration from server to Cloud.• Program-managed the cloud migration strategy, optimizing support operations for customers transitioning from server to cloud.• Led high-impact initiatives, such as spearheading support segmentation, which enhanced internal operations and improved customer experience.• Established a formal product feedback mechanism, empowering the Customer Support team to influence the product roadmap. -
Director, Us Network ManagementBabylon Health Jan 2020 - Sep 2020London, GbBabylon Health's Network Management team is responsible for the onboarding and ongoing management of our virtual providers and the configuration of the tools they require to do their jobs.• Directed the Network Management team, overseeing provider onboarding, engagement, and operations for Babylon’s U.S. clinical network.• Developed a 24/7 provider scheduling strategy, achieving a 30-minute SLA for patient coverage.• Managed engagement programs fostering cultural alignment among remote clinical staff.• Optimized EHR workflows through the Platforms team, driving efficiency in provider tools and processes. -
Program Leader, Systems & ComplianceUber Jun 2018 - Jan 2020San Francisco, California, UsThe Systems & Compliance team is responsible for key global Community Operations programs enable our support agents to do their jobs effectively and compliantly.• Drove global compliance operation covering privacy regulations (e.g., GDPR, CCPA) and Uber’s privacy-by-design principles for Community Operations department.• Led audit program which identified and mitigated agent misuse of internal tools and customer data.• Managed third-party software implementation, contracting, and user support for enterprise-level support tools.• Oversaw global access management and system administration for critical internal support tools.• Drove launch of compliance-related product features for support tools.• Launched an agent feedback program, generating actionable insights to enhance support operations. -
Program Manager, Global Support OperationsUber Apr 2017 - May 2018San Francisco, California, UsThe Global Support Operations team is responsible for all aspects of vendor management for Community Operations’ BPO network.• Led technical onboarding for a global support workforce of 25,000+, ensuring seamless ramp-up for BPO sites.• Managed software implementation projects, streamlining workforce management and support processes.• Launched a BPO invoice validation process that saved Community Operations $10k per week.• Served as a core team member for Uber’s GDPR compliance initiative, collaborating with cross-functional teams in Legal, Security, and Engineering. -
Lms AdministratorUber Jul 2015 - Apr 2017San Francisco, California, UsThe Community Operations Learning & Development team is responsible for the onboarding and ongoing training of support agents and the tools that enable their learning.• Project manage system integrations to onboard community support agents onto the LMS• Collaborate with People Operations team to drive high quality and comprehensive metadata on our agent population• Partner with LMS software provider's CSM to prioritize Uber’s feature and functionality requests and align on system goals and expectations• Train stakeholders on using the LMS to create courses and assessments and pull reporting• Collaborate with international Learning Managers across Uber as they develop their own eLearning curricula for their regional community support population• Partner with Tech Services and People Operations to streamline onboarding process for community support population• Triage and resolve (or escalate) system support issues• Ensure courses maintained globally established quality and standards• Build robust system reporting and analytics -
Specialist, Global TrainingBain & Company Nov 2010 - Jul 2015Boston, Ma, UsThe Global Training team is responsible for the content and logistics of onboarding new employees across the consulting operation and their ongoing training through their journey from Associate Consultation to Director as well as management of the tools that enable their learning.• Product manager and content creator for Bain Virtual University (BVU), Bain's internal training website for self-study content and global training program information (used by all of Bain's 50+ offices, 5,000+ employees)• Drive strategic vision for the future of the BVU's content, marketing and development projects informed by key site analytics, customer feedback, and company initiatives• Serve as Product Manager for BVU development projects, which includes brainstorming work to be completed on the site (e.g., new features and functionalities, UI changes), writing specification documents/mockups for all development items, creating test plans, and completing customer QA• Serve as liaison between the Training department and broader Bain to ensure company initiatives, new technology and new POV are integrated into training content (both on the BVU and in global training programs)• Manage and keep up-to-date 600+ pieces of BVU training content (PowerPoint decks, videos, Excel spreadsheets, PDFs, etc.) relevant for various levels at Bain (both consulting and non-consulting)• Drive creation of new training content by collaborating with senior level heads of global Bain departments• Encourage BVU usage across the Bain network through marketing initiatives and trainings (e.g., train users and departments on how best to utilize the site for their various needs)• Own key technologies used on the BVU (e.g., Brightcove, Articulate Presenter, Google Analytics) -
Case AssistantBain & Company Oct 2007 - Nov 2010Boston, Ma, UsThe Case Assistant team is responsible for administrative support of a team of Managers and their assigned case teams.• Provide administrative support to 5-7 Managers (scheduling internal and external meetings client meetings, booking domestic and international travel)• Serve as event planner and logistics manager for annual company-wide off-site events in San Diego and Napa (250+ employees). Organized menus for all meals, scheduled meetings, and coordinated social events• Lead planning of the ’09 and ‘10 holiday party for 400 employees and guests, which included establishing and managing a budget, selecting the venue, organizing a food and beverage menu, creating invitations, planning time table for the evening, selecting layout and decor, and acting as onsite contact during the event• Provide support in asset building leadership roles as allocated or required, such as office and general event coordination and broader administrative department support (HR, Marketing, Recruiting, Alumni, etc.) -
Recruiting AssistantFlexperience, Llc May 2007 - Oct 2007California, Us• Contact candidates in regards to website support issues and assisted with questions • Conduct research for relevant articles to be used on company website• Responsible for keeping all requisition files up-to-date and organized• Plan company forum events by making hotel reservations, maintaining guest lists, contacting attendees, maintaining payment records, and organizing dinner for forum panelists
Melissa M. Education Details
-
Boston UniversityPsychology
Frequently Asked Questions about Melissa M.
What company does Melissa M. work for?
Melissa M. works for Tiktok
What is Melissa M.'s role at the current company?
Melissa M.'s current role is Head of GRC for Trust & Safety @ TikTok.
What is Melissa M.'s email address?
Melissa M.'s email address is mm****@****ian.com
What schools did Melissa M. attend?
Melissa M. attended Boston University.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial