Leveraged a strong ability to adapt to a constantly changing environment while building relationships with the current team, sales, processing, underwriting, closing, and external partners / customers.• Lead high performance, cross-functional teams across multiple regions.• Acute ability to successfully review and interpret personal and business tax returns including 1040, Schedule C, 1065, 1120, 1120S to determine income level of clients• Review and interpret credit documents, including Assets, Income, Credit Reports, Appraisals, Purchase Contracts, Closing documents, for review and consideration in determining credit worthiness with 100% accuracy• Exceptional collaboration ability in the managing of internal and external requests to reprioritized workflow throughout the day to handle escalations while also caring for clients already in the queue.• Successfully utilized collaboration skills and strong influence on partners through trust built to utilize quick decision-making skills in support of colleagues to solve problems, enhanced education to partners, and provided resolution in a timely manner to ensure clients continued moving forward through the mortgage process without delay.• Flexibility to accept additional responsibilities from other departments and extended workflow to ensure client service was a top priority and client expectations were met, even after standard business hours.• Mission-driven to continuously monitor credit and approval quality while ensuring compliance with policy procedures and regulations• Served as a Subject Matter Expert for partners in all aspects of the process to add business value including site new MS Teams and Virtual Desktop adoption and Procedure Rewrite Project.• Consistently received Exceeds on annual performance reviews.

Non-conforming Closing Manager - West Division Built strong relationships with internal and external partners throughout the company during a time of great change.• Lead high performance, cross-functional teams across multiple regions• Created a process that required a strong emphasis on quality and compliance• Facilitated training of processors and sales producers with emphasis on quality and compliance• Achieved increase in file submission quality from 30% to 70% over 3-month period• Articulated areas of opportunity with internal partners and developed / delivered retraining of aspects of the process to assist in their understanding of procedures and document review.• Used persuasive skills to partner with Senior Leaders and peers on projects designed to improve processes.• Functional Subject Matter Expert for partners in all aspects of the mortgage process.

Processing Manger - Region 30 Private Mortgage Banking Built strong relationships by being escalation support between sales, external vendors, and customers to ensure the processing team was effective in the administration of each loan processing transaction.• Executed capacity management to ensure customers were cared for in an efficient process flow.• Swiftly reprioritized customers’ needs when escalations arose while continuing to process the normal workflow without delay.• Provided updates and reporting to the leadership team on performance, daily.• Participated in strategic planning discussions and provided recommendations regarding future direction.

Acted as an Account Representative to Private Mortgage Bankers to assist with escalations of issues surrounding processing, closing, rush requests, and delegation of file assignments.• Built relationships with over 30 team members and supported Private Mortgage Bankers to ensure trust was present in the day-to-day workflow.• Utilized strong critical thinking and problem-solving skills to ensure a customer base of 100-150 and continued to move through the loan process timely and without preventable delay.• Trained incoming senior processors and supported other team members.

Assisted customers in achieving their homeownership goals through purchase and refinance.• Completed mortgage loan origination utilizing Wells Fargo systems AOW / LIS and TSC / LPS.• Supported Conventional / FHA / VA / Home Equity financing products.• Managed a pipeline of over 100 clients with 15 - 25 mortgage closings per month.

Functioned as a Relationship Specialist dealing with troubled borrowers and mortgage files.• Collaborated with other departments to achieve success in closing troubled files.• Assisted with the resolution of the borrower’s complaints.• Eased borrower concerns and ensured the appropriate steps were taken to get the borrower to closing.

Managed confidential Wells Fargo team member mortgage loan information.• Used Wells Fargo systems AOW / LIS and TSC / LPS to process loan origination for Conventional / FHA / VA / and Home Equity Financing Products.• Completed purchase and refinance transactions for WF Employees, Corporate Clients, and Relocating Employees who had a corporate relationship with Wells Fargo.