Melissa Picek Email & Phone Number

Chandler, AZ

• Built strong relationships with account management and clients while streamlining processes and providing excellent customer service. Researched and resolved account related and customer service related inquiries for.
• Communicated to senior leaders and account management the issues that arise during implementation in order to eliminate these issues during future implementations.
• Collaborated with the Training Manager, Workforce Solutions and Account Teams as well as other internal colleagues, to monitor program delivery performance to ensure that contractual requirements are being met.
• Developed “call handling” summary page for quick and easy access regarding general program information.
• Coached onsite colleagues to improve quality performance, increase systems knowledge, and train customer service on account specifics.
• Established communication with account management team when identifying trends or issues to ensure speedy resolution and decrease member and client dissatisfaction

Chandler, Arizona

• Built strong relationships with account management and clients while streamlining processes and providing excellent customer service. Researched and resolved account related and customer service related inquiries for.
• Communicated to senior leaders and account management the issues that arise during implementation in order to eliminate these issues during future implementations.
• Collaborated with the Training Manager, Workforce Solutions and Account Teams as well as other internal colleagues, to monitor program delivery performance to ensure that contractual requirements are being met.
• Developed “call handling” summary page for quick and easy access regarding general program information.
• Coached onsite colleagues to improve quality performance, increase systems knowledge, and train customer service on account specifics.
• Established communication with account management team when identifying trends or issues to ensure speedy resolution and decrease member and client dissatisfaction

• Work on multiple member escalated issues related both to technical and customer service inquiries.
• Gather various reports for manager/lead to determine the incoming volume of escalated issues as well as turnaround time for resolutions.
• Effectively managed a high-volume of inbound and outbound customer calls.

Phoenix, Arizona Area

• Documented all customer inquiries and comments thoroughly and quickly.
• Answer general product/rental inquiries and secure and/or schedule reservations for U-Haul trucks, trailers, towing devices and storage rooms.
• Maintained close working relationships with U-Haul staff and personnel while also assisting customers with their moving and storage needs.
• Responded to all customer inquiries thoroughly and professionally.
• Inbound Calls
• High Call Volume

• Work on multiple member escalated issues related both to technical and customer service inquiries.
• Gather various reports for manager/lead to determine the incoming volume of escalated issues as well as turnaround time for resolutions.
• Effectively managed a high-volume of inbound and outbound customer calls.

Phoenix, Arizona Area

• Examined, categorized and sorted incoming documents.
• Maintained physical and computer-based filing systems.
• Responded to internal and external requests for information.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.
• Implemented improvements to file systems and procedures.
• Oversee all third shift aspects of outbound transportation operations. Input all Transportation transactions data.

Phoenix, Arizona Area

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Answered customer telephone calls promptly and in an appropriate manner.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Managed food orders for client’s restaurants.