Melissa Webb Email & Phone Number

Indianapolis, IN, US

Orlando, Florida, US

- Directed the development and launch of a digital longevity membership service, overseeing the entire product lifecycle from concept to go-to-market execution.- Collaborated with cross-functional teams across development, sales, marketing, and medical teams to ensure seamless product delivery and alignment with business objectives.- Led product.

Indianapolis, IN, US

Empower researchers, clinicians, and individuals to use data to drive better health outcomes through technology. We strived to combine cloud software, genomics, artificial intelligence, and clinical experience to create a platform capable of ushering in the age of precision health.- Led cross-functional collaboration with internal operations and sales.

Indianapolis, IN, US

Indianapolis, IN, US

Radically transform the healthcare experience by engaging consumers through health and wellness services beyond sick care. Conduct consumer interviews, lead cross-functional planning sessions, and collaborate with stakeholders to navigate the complexities of the healthcare industry on behalf of the consumer.- Delivered and managed the digital component of.

Indianapolis, Indiana, US

Transformed product vision into tangible, market-focused products Sales, Legal, and IT teams loved. Collected and synthesized data directly from prospects, clients, industry research, and internal sources to prioritize and build delightful, marketable products: communicated market relevance for delivery and enablement, as well as for successful client.

Cherry Hill, New Jersey, US

• Analyzed the priority of problems surfaced from the market, clients, competitive analysis, and internal feedback alongside revenue targets and translated into a product vision and roadmap that aligned to the company.
• Researched, designed, prioritized development, and market-launched an emerging multi-module enterprise application
• Scoped, managed, and delivered 9 releases per year across 3 products, 100% on schedule
• Developed client migration project plan and metrics for client conversion from legacy to new platform
• Co-led initiative to move product development from a sales driven to market driven organization
• Collaborate cross-functionally internally and externally to identify market problems, determine product requirements, and build a business case for proposed solutions across 3 enterprise-level B2B products

Cherry Hill, New Jersey, US

• Worked as a team to increase the Iasta client product satisfaction rating by over 10%
• Manage product launch process and team internally, including preparation and communication
• Collaborate cross-functionally internally and externally to identify market problems, determine product requirements, and build a business case for proposed solutions
• Analyze priority of product requirements based on market research, client feedback, and internal cross-departmental feedback and revenue generation
• Align with the development team to discuss market problems and scope optimal solutions
• Communicate product vision with clients and prospects and gather feedback

Cherry Hill, New Jersey, US

• Transformed the Operations team to a Professional Services Organization by developing productized services, including strategic implementation and training programs, as well as increasing the efficiency of.
• Co-led transition from Excel-based client tracking to the company's first automated CRM solution
• Identify and implement process improvements for serving clients including restructuring the implementation and training processes
• Supervise software implementation and training delivery team members including employee development, ensuring employee satisfaction, and assisting with escalated issues
• Ensure service delivery team members are delivering services consistently and following standard processes to promote customer satisfaction
• Prepare, monitor, and report on defined performance metrics, including addressing issues

Cherry Hill, New Jersey, US

• Worked collaboratively to propose and transition the Client Services team from generalist roles to specialists, increasing efficiency and improving communication
• Deliver large scale, complex software implementations and training programs
• Advise clients in strategic sourcing process improvements
• Develop custom training and implementation programs as needed to fit client needs

Muncie, IN, US

• Managed and delivered training programs for new employees as well as ongoing training programs for current employees
• Ensured compliance with federally regulated training programs company-wide
• Responsible for the success of newly hired branch staff
• Prepared articles and promotions on company website

Muncie, IN, US

• Coached and managed branch staff
• Planned, scheduled, supervised, directed and controled all branch operations
• Ensured proper controls were maintained over all aspects of branch operations; conducted daily/weekly/monthly/quarterly audits of all management control and security items
• Assisted customers in opening accounts and solved customer issues or concerns

Ba, Economics, Spanish

Mba, Applied Management