Melissa Norton Email and Phone Number
Strategic Program Manager | Leadership & Talent Development | Mental Health Advocate at
@
Proof (formerly Notarize)
Melissa Norton's Location
Denver Metropolitan Area, United States, United States
Melissa Norton's Contact Details
Melissa Norton work email
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Melissa Norton personal email
n/a
About Melissa Norton
Seasoned Project/Program Management with 10+ years of experience creating massive forward momentum for businesses across diverse industries. Passionate about bringing people together, overcoming challenges, and accomplishing strategic goals/initiatives.
Melissa Norton's Current Company Details
Proof (Formerly Notarize)
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Strategic Program Manager | Leadership & Talent Development | Mental Health Advocate
Melissa Norton Work Experience Details
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Strategic Program ManagerProof (Formerly Notarize) Jul 2022 - PresentBoston, Ma, UsProgram manager serving in a multifaceted role reporting to the CTO to tackle integral target areas for improvement.Establish, manage and continuously improve release processes spanning GTM teams, Product, Engineering, and internal stakeholders in a CI/CD environment for both weekly and monthly releases.Coaching and training for Engineering Leadership and Scrum Masters.
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Founder | Coach | ConsultantEvoke Creative Solutions May 2021 - Present
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Engineering Leadership L&D SpecialistAlteryx Mar 2020 - May 2021Irvine, California, UsSpearheaded our Leadership Development initiative to up level our leadership capabilities for approx 40 frontline and mid-level leadership team members. Served as an integral member of the CTO Leadership team to identify and address leadership skills gaps, help facilitate team decision-making, and assist in the planning and producing of monthly and quarterly virtual events. Created the Leadership Development roadmap, designed all aspects of the Leadership Development Program, and facilitated the program across US, Czech, and Ukraine leadership teams. Coached 1:1 with leaders to deep-dive into and overcome obstacles in the way of reaching their greatest leadership potential. -
Release ManagerAlteryx Mar 2017 - Mar 2020Irvine, California, UsServed as Program Manager of the quarterly release cycle for up to 25 full stack, geographically dispersed, and integrated engineering teams. Developed and orchestrated a reliable and consistent release process that enabled the engineering department to scale from 6 to >20 releases per year. Reduced Final Boarding Cutoff to General Availability timeline from 3 months to 3 weeks. Developed and reported KPI metrics to visually and accurately report release status to Executive Leadership. Led the Release Management Group and Release Leadership Team meetings to mitigate risk, ensure adherence to milestones, and offer counsel to Product Managers and Team Leads. Assisted in planning and executing Global Quarterly Planning workshops and retrospectives for continuous improvement. Managed release calendars, planned and oversaw all release activities.
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Technical Project ManagerIntrado Jan 2014 - Mar 2017Longmont, Colorado, UsDirect highly-complex technical projects and oversee the software development, technical implementation, and process improvement initiatives; lead quality assurance initiatives and facilitates the resolution of quality issues. Strengthened communication throughout internal and external teams and built positive relationships.• Managed a discovery project to develop a business plan for a product offering in adjacent markets; oversaw the definition of 1,500+ rules and attributes, drafted 43 user stories for the development of prototype databases, created metrics, performed process mapping and create work process trackers• Successfully completed the project on time and 20% under budget; supported the oversight and control of a multi-million dollar project and uncovered opportunities for process improvement• Lead the project lifecycle, including story development, backlog prioritization, strategy development, release scheduling, and plan creation; seamlessly executes project plans and optimizes performance• Serve as the Event Commander for implementations; work closely with change management to formulate event plans, distribute all client notifications, manage large programs and provide updates -
Wwt Sat Team MemberIntrado 2012 - Jan 2014Longmont, Colorado, UsNominated to become a member of the Wireless Workflow Transformation Small Agile Tactical Team for expert-level knowledge of wireless processes and systems; utilized lean methodologies to drive the initiative. Mapped the state of processes, developed all KPIs, gathered measurements, and supported vendor selection.• Instrumental in the automation of wireless operation processes by 50%, allowing for an 100% increase in workloads over the next five years without increasing labor• Developed and implemented a new training program which supported high turnover rates; utilized Agile methodologies to create an initial wireless training program, reducing the onboarding time from 3-6 months to 4 weeks; recipient of an award for all contributions in the program development
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Quality Management SpecialistIntrado 2011 - 2012Longmont, Colorado, UsServed as a liaison between customer teams and product teams for six mobility products; facilitated clear communications throughout all channels. Performed validation and user acceptance testing and led the product rollout process for all mobility products. Led requirements gathering and identified key project risks.• Performed quality analysis utilizing data scrub and product-related projects to identify key system issues and enhancements; worked closely with customer management teams to lead improvements• Established direct communication channels between product managers / engineers and the user community and leadership teams, leading to improved transparency and overall project productivity
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Project SpecialistIntrado 2011 - 2011Longmont, Colorado, UsManaged new deployment and connectivity projects for over 30 carriers; directed the project lifecycle from internal setup to MSC connectivity testing and final deployment testing. Directed MSC rehome projects, SRAP swaps, peering deployments, and ESRK swaps. Led weekly status calls between carriers and produce reports.• Assumed responsibility for the testing and validation of Meridian; oversaw the review of developer documents, created test scripts, conducted connectivity and functionality testing, and report issues
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Senior Implementation SpecialistIntrado 2010 - 2011Longmont, Colorado, UsProvided influential leadership, coaching, and mentorship to departmental teams and served as the Subject Matter Expert for all implementation specialists within the wireless department. Facilitated and led classes on processes, platforms, and databases. Lead user group meetings to communicate releases / enhancements.• Recipient of an award for delivering exemplary customer service; consistently surpassed the client’s expectations, facilitated clear communications throughout all channels, and initiated positive change
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Implementation SpecialistIntrado 2007 - 2011Longmont, Colorado, UsActed as the direct point-of-contact for all public safety answering points which were deployed for over 80 wireless carriers and project managers; performed wireless carrier cell data maintenance, imported carrier data, created work orders, initiated data preparation for call routing, and seamlessly executed project plans.• Recipient of an award for engagement and displaying a positive attitude, professionalism, and the ability to assume responsibilities beyond the scope of the position; consistently exceeded all quotas
Melissa Norton Skills
Solutions Development
Project Management
Product Management
Software Development Lifecycle
Process Innovation
Process Improvement
Continuous Improvement
System Reengineering
Process Management
Requirements Gathering
Quality Assurance
Quality Control
Project Lifecycles
Project Deliverables
Communication
Relationship Building
Agile Methodologies
Process Mapping
Training
Leadership
Melissa Norton Education Details
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Sofia UniversityMaster Of Arts In Transpersonal Psychology & Transformative Coaching -
University Of PhoenixBusiness Management
Frequently Asked Questions about Melissa Norton
What company does Melissa Norton work for?
Melissa Norton works for Proof (Formerly Notarize)
What is Melissa Norton's role at the current company?
Melissa Norton's current role is Strategic Program Manager | Leadership & Talent Development | Mental Health Advocate.
What is Melissa Norton's email address?
Melissa Norton's email address is me****@****ize.com
What schools did Melissa Norton attend?
Melissa Norton attended Sofia University, University Of Phoenix.
What skills is Melissa Norton known for?
Melissa Norton has skills like Solutions Development, Project Management, Product Management, Software Development Lifecycle, Process Innovation, Process Improvement, Continuous Improvement, System Reengineering, Process Management, Requirements Gathering, Quality Assurance, Quality Control.
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