Melissa Oldfield Email & Phone Number

Lancaster, Pennsylvania, Us

Singapore, Sg

Singapore, Sg

Boston, Ma, Us

· Partnered with Corporate Financial Planning & Analysis to drive data governance and process excellence globally for reporting key metrics, while creating an automated solution to eliminate up to 10 days of manual generation.· Partnered with Business Intelligence product manager and business teams globally to assess internal analytical requirements and demands for 12 markets globally across multiple functions, to prioritize and define a strategic roadmap for reporting. · Led multiple project teams, leveraging Agile Project Management Methodology, to build revenue, procurement, operational, and financial analytics, focused on increasing visibility to variances, trends, and driving controllership.· Trained and deployed to 12 markets globally, across 3 regions, driving engagement and increasing usage for analytical solutions eliminating manual reporting, multiple data sources, and inconsistencies in metrics.· Garnered support and influenced leadership team to establish a global sponsorship committee, aimed at driving consistency and standardization for analytics in a decentralized organization.

Palm Beach Gardens, Fl, Us

- Built IT roadmap for the Supply Chain organization to improve productivity, drive process efficiency, and reduce operational costs. - Ensured operational excellence globally across the business within the manufacturing and distribution centers.- Facilitated integration of Supply Chain applications between former GE Security and UTC Fire & Security with minimal effect on users in their daily operations.

Boston, Ma, Us

- Created a unified and consolidated $3MM Commercial IT strategy across Customer Service, Sales, Marketing, Product Management, and Quality in which all organizations agreed on necessity, priority, and 2010 objectives for the business for ERP consolidation and new web presence, aimed at driving superior customer experience.- Established Electronic Data Interchange (EDI) IT team to regain momentum on S2 program for EDI optimization servicing 6% of revenue, as well as setting processes for error handling and resolution in minimizing lost orders, stuck transactions, and delays in customer notifications.- Led SKU Management program to define global processes and tools for a SKU lifecycle. Created an environment for global coverage with clear ownership and accountability throughout the defined processes that improved inventory management, increased forecast accuracy, reduced overhead costs, and drove efficient customer support and visibility for GE Security.- Initiated and drove Value Stream Mapping exercise with Oracle Corporation to reduce GE Security repair cycle time from 7 to 2 days and gained $.5M per year in productivity.

Boston, Ma, Us

- Defined and managed strategy and priorities for 20+ websites across the GE Security Web Presence focused on enhancing customer experience as well as technical stability. Improved communication and relationship between marketing and IT organizations to effectively work as a single team, while distinguishing functional and technical ownership. Set expectations on necessary inputs from the marketing team and defined requirements template for future web projects and enhancements. Influenced marketing team to articulate business needs and goals relevant to technical solutions. - Led standardized scope and requirements definition across Americas Commercial organization for commercial reporting with increased visibility to $1 billion in sales and orders metrics to drive operational decisions and accountability within the sales team.- Improved ease of doing business through online content cleanup and definition of processes to maintain content across marketing, sales, and product management teams, removing 65% of incorrect information and improving visibility to 8,000 items, facilitating web customer self-service.- Improved online order entry performance by 64% for customers, driving consensus amongst eCommerce and IT teams to eliminated unnecessary and non-critical features.

Boston, Ma, Us

- Led design and development of automatic email notification, which provided the leadership team with a summary view of key metrics daily. This has been well received by the Sensing Leadership staff and CEO, and became an integral process to their daily activities. Weekly report provided visibility to past due backlog and convertible orders, allowing the business to manage supply chain and project sales volume.- Centralized all Orders, Revenue, and Backlog data from 32 sites globally into a single Data Warehouse to provide a single source for all GE Sensing reporting, increasing visibility to Sensing data and simplifying data collection.- Created standardized metrics across Sensing for measuring, reporting, and analyzing orders, revenue, and backlog that aligns to the new Sensing business structure and simplifies how Sensing is measured as a business.- Implemented and supported Business Objects universes to provide user friendly accessibility and visibility into Oracle modules (OM, AR, AP, Sourcing, GL, & Inventory), Siebel Opportunities, and Global Sensing Data Warehouse.- Led design and development of IT Change Management Workflow to manage change within IT, ensuring SOx compliance in the organization across all activities and projects.

Boston, Ma, Us

- Oracle Center of Excellence Project Leader, Fort Wayne IN: Designed and developed interfaces to integrate Oracle ERP, Siebel CRM, and eMatrix applications, providing one stop place to enter all necessary data. Integration of applications increased productivity, enhanced customer relationship through seamless quote to order process, and streamlined data entry and processes.- Siebel CRM Project Leader, Gent Belgium: Implemented Siebel CRM in 10 countries throughout Europe with four languages to digitize manual processes for lead generation, customer visits, quotations, and new customers. Also managed CRM help desk for twelve countries with eight super users, supporting 206 users. Reduced open cases and change requests by 48% by training super users on Clarify and Siebel CRM, filtering cases through trained super users, and developing a process for prioritizing cases and change requests within the sales team.- Digitization Project Leader, Duluth GA: Developed data warehouse reports to increase employee productivity by improving availability of data by 95% and data frequency by 91%.- Digitization Project Leader, Fairfield CT: Designed and implemented an employee performance tool for all GE businesses to reduce manual paper processes. Tool initially designed for GE Industrial Systems, however was identified as a best practice and used for all GE serving 300,000 employees.

Mba, Business Administration

Bs, Management Information Systems