Melissa Overgaard Email & Phone Number

Kansas City, Missouri, United States

- Responsible for client success, adoption, contract expansion and renewals for 2 clients- Create Value Alignment Plans that capture client strategic goals, KPI trending and value stories- Provide executive oversight, risk mitigation and contract management on consulting projects- Establish trust with C-suite level to advise on strategy and alignment- Curate and facilitate education sessions for 50+ peers. 100% of survey respondents stated educations sessions helped them be successful in their roles.

- Managed 40+ person team focused on implementing solutions to increase consumer engagement in health care- Developed standard scopes of work and implementation methodology- Gathered client feedback and collaborated with product development on design and market needs- Created project review process to quickly gather project status, risks and next steps- Identified and built leaders on team that experienced high turn-over in early 2019

Kansas City, Missouri Area

Senior Consulting Manager - Cloud Deployment Strategy (2017-2019)• Built a new team focused on best practice deployment and adoption of new solutions and content• Liaison between Consulting, Strategy, Marketing and Product DevelopmentConsulting Manager - Project Management (2016-2017)- Responsible for a team of 40+ project managers- Establish project review process to quickly assess project status, risk and next steps- Escalation point of contact, mitigated risk and established follow-ups - Started and facilitated Community Call with 150+ employees to provide updates and educationManager / Senior Consultant (2012 - 2016) - Managed 15+ people that implemented population health solutions- Provide consulting recommendations to healthcare organizations in United States, Mexico and Canada

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Collaborated with health systems in Abu Dhabi for EMR Documentation creation

Barcelona, Spain

- As a Teaching English as a Foreign Language (TEFL) certified teacher, I prepared materials and taught a variety of levels for classes consisting of 8-12 students and private classes. -Able to work in ambiguous environment and communicate effectively with language barriers present-Organized and facilitated a total of 4 weekend English immersion classes for Spanish speaking adults. Created custom content, set pricing, and arranged all logistics.

Paris, France

- Managed a team of 10-15 French and Spanish associates- Responsible for training associates on implementation methodology and create a self sustaining office in 1 year- Consulted with the first Spanish client to receive HIMSS Stage 6 Certification- Provided resourcing forecasts, project timelines and scope feasibility information

Kansas City, Missouri Area

-Implemented solutions which streamlined processes for health care organizations-Consulted with 6 hospitals through the complete implementation process-Facilitated weekly client calls, conducted training sessions, collected and reviewed data and solved technical and issues-Managed small team of employees and focused on career development, training and mentoring.

Master Of Business Administration - Mba

Bachelors, Business Management/Marketing

Teaching English As A Foreign Language

Completed course to obtain TEFL certification