Melissa Cole Email & Phone Number

Mclean, VA, US

Atlanta, GA, US

• As a senior executive reporting to the Chief People Officer, I lead a comprehensive talent strategy designed to propel organizational success and agility. I oversee critical functions, including talent reviews.
• Led a talent strategy aligned with Rent’s transformation goals, boosting employee engagement by 30% and productivity by 15% through strategic coaching and development programs.
• Advanced 60 leaders through a tiered development program with an NPS of 87%, preparing future-ready leaders in a remote and hybrid environment.
• Optimized vendor partnerships, increasing utilization by 55% and reducing costs by $35K.
• Partnered with senior leaders to implement a performance management system, achieving a 96% adoption rate and enhancing workforce productivity.

Seattle, WA, US

• As the global leader for Learning and Development strategy within Amazon’s Worldwide Stores Talent Acquisition (WWASTA), I spearheaded a transformative, multi-year strategy that impacted over 3,000 employees. Leading a.
• Designed a global learning strategy impacting 12,500+ employees, boosting engagement by 40% and reducing time-to-competency by 30% through AI-driven personalization.
• Spearheaded Amazon’s Inclusive Hiring initiative, transforming recruitment practices for 22,500 participants with a 97% satisfaction rate.
• Directed a 3-year, multi-phase learning plan with a budget of $800K, achieving a 90% NPS from 62,000 participants and expanding the global recruitment function by 150%.
• Managed a team of 14 across multiple regions, ensuring seamless integration of learning technologies and alignment with Amazon's talent acquisition goals.

Seattle, WA, US

• Guided NACF operations talent towards innovative learning solutions impacting 300K fulfillment center leaders. Directed design, facilitation, and continuous improvement of multi-modal learning programs.
• Enhanced onboarding for 300,000 leaders across NACF operations, increasing orientation satisfaction by 19% and reducing ramp time by 28%.
• Partnered with operations leaders to design and deliver multi-modal learning programs, aligning with Amazon's strategic objectives for leadership readiness.

Atlanta, Georgia, US

• As the global leader for learning initiatives across diverse business units—including software, professional services, and industry solutions—I managed a $500K annual budget to deliver high-impact talent development.
• Developed strategic learning initiatives, achieving an 82% certification rate in product management training for over 3,000 leaders.
• Launched virtual DiSC training with a 4.25/5 satisfaction rating, promoting cross-functional collaboration and team alignment.
• Managed global learning for software and professional services teams with a $500K budget, focusing on leadership development and operational efficiency.

Jacksonville, Florida, US

• As the Global Director of Learning & Development at Pontoon Solutions, I drove strategic talent initiatives aligned with our mission to deliver innovative workforce solutions across 43 countries. My responsibilities.
• Developed and executed a three-year strategic plan for executive leadership, providing advanced learning solutions for a 1,500-member global workforce.
• Partnered with C-suite executives to assess learning gaps, prioritize development needs, and anticipate future business requirements, shaping a centralized learning strategy.
• Led the implementation of cutting-edge learning technologies, including social, dynamic, and on-demand platforms, to elevate talent programs in contingent workforce solutions, recruitment process outsourcing, and.

Charleston, South Carolina, US

• Served on the leadership team to transform a traditional training organization into a talent development organization, executing strategic and tactical learning goals:
• Directed development plans for 3,000+ team members across 440 properties on the East Coast, managing a team of five training managers with full hiring and termination authority.
• Established Sales, Service, Management, and Executive Leadership development tracks rooted in the 70:20:10 Learning & Development model, emphasizing emotional intelligence and professional growth.
• Standardized processes for designing and delivering learning experiences.
• Led the selection of a multi-purpose Learning and Content Management platform for global adoption

Bachelor Of Science, Integrative Studies

Education record