Front Desk Staff • Provided booking and reservation services to customers over the phone, in person, or via email striving to provide excellent customer service. Sorted out any issues that may arise with bookings or reservations. • Built and cultivated relationships with guests/clients by providing best-in-class customer experience by proactively identifying and solving guests/customer problems. • Provided support to customers who may need to amend or cancel a… Show more Front Desk Staff • Provided booking and reservation services to customers over the phone, in person, or via email striving to provide excellent customer service. Sorted out any issues that may arise with bookings or reservations. • Built and cultivated relationships with guests/clients by providing best-in-class customer experience by proactively identifying and solving guests/customer problems. • Provided support to customers who may need to amend or cancel a reservation. • Greeted visitors and staff members in a positive and friendly manner. Assisted in seminars and events. • Announced clients/guests as and when necessary. Registered guests and took payments. • Responsible for invoicing to and from clients and vendors. • Maintained company security by issuing, checking and collecting work IDs, and updating visitor logs. • Ensured meetings and events are booked when applicable. • Answered the phone promptly and responded to emails. Scheduled appointments. • Coordinated and managed appointments, meetings, and the conference room schedule in order to prevent duplicate bookings. • Managed and oversaw general documents for main office. • General accounts and administration duties. • Maintained and accurately update information in the electronic document management system. • Ensured that quality is maintained to avoid operational problems. Achievements: • Promoted from Bar Staff to integrate Front Desk team. • Entrusted to support and work in the event team. Show less

• Provided great customer service. • Prepared and served food and beverages according to recipes and customer requests. • Kept the bar clean and followed health regulations and protocols. • Restocked Bar with the responsibility to know the frequent sellers and make sure the bar is stocked accordingly. - Conflict resolution - Ability to work in a fast-paced environment - Ability to multitask and switch tasks seamlessly

Same duties as West County Hotel.

Banking Industry • Provided risk analysis and fraud control for granting credit to customers. • Provided the highest standards in customer relationship management to a portfolio of customers across a number of sectors. • Analysed the credit and risk implications of credit proposals and made well-informed lending decisions to private customers. • Developed positive and professional working relationships with key internal and external teams. • Established and… Show more Banking Industry • Provided risk analysis and fraud control for granting credit to customers. • Provided the highest standards in customer relationship management to a portfolio of customers across a number of sectors. • Analysed the credit and risk implications of credit proposals and made well-informed lending decisions to private customers. • Developed positive and professional working relationships with key internal and external teams. • Established and maintained a robust customer referral network that generated the leads needed to build a healthy pipeline of potential loan applicants. • Originated first purchase and refinance loans to investor guidelines. • Performed financial and industry analyses and prepared supporting documentation for client credit approval • Ensured that document was kept up to date and accurate in the bank system. • Ensured all documents conform to established standards and procedures of the bank. • Conduct company audits to ensure documents are being followed. • Assure the preparation of reports as neededAchievements: • Helped to minimize losses to the company by maintaining delinquency levels under 1%. • Provided weekly and monthly reports to all levels of Management with extreme accuracy. • Ensured that all information regarding account collection activity was entered accurately into the billing system. Show less

• Maintained internal communications such as internal job notices and announcements. • Evaluated job titles and ensured they were appropriate to the skill-set and configured pay grades. • Performed annual salary and bonus programs review. • Worked closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures. • Promoted equality and diversity as part of the culture of the… Show more • Maintained internal communications such as internal job notices and announcements. • Evaluated job titles and ensured they were appropriate to the skill-set and configured pay grades. • Performed annual salary and bonus programs review. • Worked closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures. • Promoted equality and diversity as part of the culture of the organisation. • Developed and implemented policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures, and absence management. • Administered the benefits package offered by the company and evaluated market practices, providers, discounts, and eligibility. • Implemented submission of all documents within time and quality parameters. Achievements: Designated to support four companies in the group, calculating and checking payroll data precisely. Show less

• Provided account services to customers by receiving deposits and loan payments, cashed checks, issued savings withdrawals, answered questions in person or on telephone, and referred to other bank services. • Recorded transactions by logging cashier's checks. Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative. • Compiling with bank operations… Show more • Provided account services to customers by receiving deposits and loan payments, cashed checks, issued savings withdrawals, answered questions in person or on telephone, and referred to other bank services. • Recorded transactions by logging cashier's checks. Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative. • Compiling with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys. • Maintained customer confidence and protects bank operations by keeping information confidential. • Handled all hard copy and electronic filingAchievements: Reduced cashier queues inside the bank by inserting a system to encourage clients to use alternative methods. Show less