Melissa Peacock (Zandstra) Email & Phone Number

I am responsible for maintaining and enhancing the NCR (DAX, HQ, and MDM) application suite for product data management, ordering, and receiving used by the Meijer Market Format Stores.I work on application modifications, enhancements, and application user support. I also develop custom solutions based on business requests using an array of programming languages and development/analysis tools.Most recently, I was responsible for project management and implementation of a new electronic shelf label initiative using Vusion. Tasks included written and oral communication between management, Vusion, and Meijer team resources, SSIS package and API development, end to end testing, and application maintenance.On a daily basis, I work with business product owners, developers, and quality analysts, and I participate in all phases of Agile software development for retail back office solutions.

Greater Grand Rapids, Michigan Area

I was responsible for NCR (DAX and MDM) application configurations, modifications, and enhancements for Meijer's Market Format Stores. I worked with business product owners, developers, and quality analysts and participate in all phases of Agile software development for retail back office.During my time in this role, I led a training program to onboard a new support team for the Market Format applications.

Lansing, Michigan Area

I was a member of the team that automates regression scripts for the Accounting and Billing Software Test Team. I used HP UFT, STAR, and Selenium testing tools to create automated test suites for A-O websites and SAP FS-CD. I participated in weekly component reviews with the team to continually grow and improve as an automation engineer.

Lansing, Michigan Area

I was a Business Analyst for the Billing Systems Department in an agile environment. Similar to my internship, I focused on gathering business requirements for the Billing Modernization Project in SAP's FS-CD module. I assisted with project development activities including requirements gathering, interviews, analysis, and writing requirements. I worked closely with IT to develop the necessary tasks for the project. I was a member of the conversion team to convert accounts from our legacy system to SAP. I also manually tested the system's functionality.

Lansing, Michigan Area

I focus on gathering business requirements and creating a business solution in SAP. I assist with product development activities including requirements gathering, interviews, analysis, and writing requirements.

Mount Pleasant, Mi

I worked closely in a team environment to complete daily tasks. These tasks include, but are not limited to, preparing banquet rooms for events, serving food and beverages to guests, and resetting banquet rooms. I heavily expanded my customer service skills while frequently engaging with a variety of customers. I utilized my verbal communication skills to ensure client satisfaction and, at times, mediate and resolve customer conflicts.

Greater Grand Rapids, Michigan Area

As a seasonal employee, I shipped K-12 educational summer workbooks to customers and schools throughout the United States and internationally. I accurately picked the ordered books, appropriately packed books, and shipped the books via various shipping methods in a timely fashion.

Central Michigan University

I assisted with food preparation and served the meals to customers and students. I coordinated with coworkers and upper management to ensure customer satisfaction.

Belmont, Michigan

I served food and drinks to club members in the golf house. I was a banquet server year round and pool server in the summer months. I also assist with bartending when needed. I accommodated members specific needs and preferences to ensure satisfaction with the club. I had the honor of waitressing for the Ladies Professional Golf Association (LPGA Classic) in 2014.