Melissa Pendleton Email & Phone Number

New Braunfels, Tx, Us

Using Smartsheet and Excel, updates Financials and metrics on a monthly routine basis. Works with project requesters to build new Smartsheets and dashboards as needed. Point of contact for Smartsheet access. Helps to develop new processes for tracking data and alerting users.

New Braunfels, Tx, Us

Process Navistar warranty claims according to warranty rules and requirements by using SAP, Adobe, WCC and Iclaim. Process statements weekly as available from Navistar using WCC, SAP and Excel by matching totals and researching where overages and shortages should be applied. Further researching if anything is still able to be collected for those shortages. Monitor Warranty receivables schedules to ensure claims do not age, try to keep under 30 days aged by personal standards with push on dealers if claims do age to ensure resolved before hitting 180 days. Communicate frequently with dealers I am assigned to gather missing information via phone, email, WCC, or messaging. Being warranty resource for my assigned dealers and my teammates. Working with team to help keep their claims from aging when I have the capacity. Being a 2nd person/backup for Cummins and Navistar labor rates by working in SAP, Excel, and BW analyzer as needed to pull required information. Sorting such information to meet requirements of the Vendors for labor rate increases.

New Braunfels, Tx, Us

Process Navistar warranty claims according to warranty rules and requirements by using SAP, Adobe, WCC and Iclaim. Process statements weekly as available from Navistar using WCC, SAP and Excel by matching totals and researching where overages and shortages should be applied. Further researching if anything is still able to be collected for those shortages. Monitor Warranty receivables schedules to ensure claims do not age, try to keep under 30 days aged by personal standards with push on dealers if claims do age to ensure resolved before hitting 180 days. Communicate frequently with dealers I am assigned to gather missing information via phone, email, WCC, or messaging. Being warranty resource for my assigned dealers and my teammates. Working with team to help keep their claims from aging when I have the capacity.

Burlington, Ma, Us

Process inbound and outbound shipments according to schedule and inventory. Communicate with customers in regards to shipment schedule. Resolve shipment and inventory errors through communication and audits. Perform inventory cyclecounts.• Contributed to increased accuracy of shipments and inventory through detailed audits and improved processes

Tacoma, Wa, Us

Communicated with customers via phone, text, email and in person, scheduling appointments and following up on services.Organized and filed electronic and hard copy records and reports. Calculated service prices. Contacted and maintainedrelationships with subcontractors.• Contributed to increased repeat and referral business by resolving problems.• Increased efficiency and consistency in customer service processes.• Supervised repairs and confirmed work for 4 Technicians

Kirkland, Wa, Us

Processed ~100-250 claims per day, paying ~60-100. Analyzed and determined requirements for service, processing claimsaccordingly. Contacted suppliers for testing and recovered money paid on claims. Answered and directed calls and emails for dealership employees.• Processed all claims for 120 vendors, reducing errors. Decreased processing and claim payout turnaround time from75-90 days to 55-68 days.• Served as the subject matter expert (SME) on battery, alternator, and starter claims; explained likely reasons for claim rejection to warranty administrators.• Trained six vehicle claim analysts on rejecting and forwarding claims.

Answered inquiries and scheduled appointments via phone. Created and finalized work orders using IDS. Maintained strongrapport with subcontractors. Collected and processed cash/credit payments in person and online payments through CardConnect. Transmitted warranty claims to SeaRay, Beneteau, Mercury, or VolvoPenta. Maintained accounts receivable (A/R)documentation both electronically and on paper. Handled cash and deposits using proper accounting procedures and IDS,CardConnect, and RightSignature software. Entered Technician timecards. Monitored workload prioritization.• Acted as the only marine services advisor, learning and applying knowledge on boat services.

Communicated with customers regarding vehicle issues and potential repairs.Maintained a 91% customer service satisfaction rating.Contributed to repeat and referral business by using strong customer service and problem solving skills.Organized work records and filed reports.Reviewed the work of 4 auto mechanics.Computed accurate sales prices for purchase transactions.Worked as a team member

Chicago, Illinois, Us

Unloaded and sorted freight. Stocked shelves and maintained clean retail area. Assisted customers, including answering inquiries,directing to product locations, price-checking, and completing online orders for products not available in-store.• Stocked 100% more items than average merchandiser, filling 12-15 bins per shift.

Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and Air Force regulated certifications.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Sustained ideal staff-to-student ratio in center licensed for 4 children aged 2-12.Controlled administrative, operational, financial and logistical areas of facility.Screened 8 children for enrollment over a period of [Number] years.Maintained developmentally appropriate environment.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Billed and managed 3 client accounts.Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.2 years childcare experience.

Updated confidential employee banking information with accuracy and speed.Maintained accounts receivable documentation electronically and on paper.Handled cash and deposits using the proper accounting procedures and documentation.Entered weekly sales and customer count sheets for review by management.Processed payroll, electronic deposits and employee pay adjustments.Thoroughly reviewed financial statements to correct any discrepancies.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.

Bachelor Of Science (B.S.), Criminal Justice/Law Enforcement Administration

Bachelor Of Arts (B.A.), Anthopology Major With Forensic And Archaeology Options

High School Diploma