Melissa Perdue Email & Phone Number

Charlotte, Nc, Us

Wingate, Nc, Us

Built the financial operations of the company including the development of financial strategy, financial reporting, long range business planning and accounting operations. Maintain a disciplined approach to cash management, cost containment and management of various lender relationships. ServiceMac began servicing loans in late 2019 and, at present, is a mortgage subservicer for approximately 300,000 loans representing $79 Billion for over 20 mortgage clients.• Partner with executive peers and Operations leadership to deliver efficiencies across the organization.• Establish effective and efficient forecasting and budgeting processes (over 40 departments)• Coordinate analysis to understand profitability of each new servicing client and effective pricing strategies• Advise critical business decisions to drive growth and execute the strategic business plan including M&A exercises• Ensure timely insights into financial trends and forecasts for proactive business management• Mitigate risks through risk assessments, management controls and appropriate monitoring and testing

Baltimore , Md, Us

Managed implementation of the Governance, Risk and Compliance (GRC) platform into Springleaf/OneMain's business operations which included the overall design, implementation, and ongoing operations of the eGRC platform as a management tool for Springleaf/OneMain's assurance functions.Translated business requirements into process design and analyzed and developed solutions and key risk indicators while recommending a cost-effective approach to rationalize and integrate disparate tools across the merged companies. Partnered with Operational Risk Management, Compliance, Internal Audit, Vendor Management, Policies & Procedures and Enterprises Issue Management to enable compliance assessments, testing & monitoring functions and regulatory exam management.Primary liaison with Risk functional areas, IT, RSA vendor and internal support functions to integrate both companies (Springleaf and OneMain) legacy systems and policies into the eGRC platform.

San Francisco, California, Us

Managed a diverse team of managers and analysts responsible for forecasting, planning and analysis functions that support the Consumer Credit portfolios (Credit Card, Direct Auto, Personal Lines and Loans). Collaborated with Product Management, Pricing, Treasury, Risk, Technology, Compliance, Investor Relations, Retail Bank and other key partners to provide meaningful financial performance and customer retention in support of strategic business priorities. Drove product development strategies (American Express Card rollout) and improved customer experience across all lending products.Developed team charter documentation and policy and procedures for risk ranked financial modelsContinually enhanced and updated the financial plan and forecast based on operating margins, investment performance, and strategic plan performance while communicating regularly with executive level managementPartnered with Community/Retail Bank to establish annual sales targets for Consumer Credit products for 6,000+ branches

San Francisco, California, Us

Built and led a diverse team of high skilled leaders with specialized teams to support the Wells Fargo Home Mortgage Marketing efforts. Managed modeling efforts, building new reporting processes, integrated data from multiple sources and new program implementation related to ad hoc strategic customer analyses. Led development of strategic scorecard for acquisition/cross-sell/retention strategies for mortgage and retail customers in addition to creating monthly reports of cross-sold products across channels to identify areas of strength, opportunities and best practices.Built roadmap/framework for end to end targeted marketing (campaign execution) process and analytical infrastructure to execute highly specialized and targeted campaigns for maximum ROI and improved customer experience (right offer to the right customer at the right time)Drove performance analysis for mortgage proprietary modification program through deep-dive analytics in owned portfolios (including Pick-a-Pay), multiple investor portfolios and numerous government programs (Fannie Mae, Freddie Mac and Ginnie Mae)Regularly presented to senior management in the mortgage company to address critical ad hoc analysis needs including: preparing for Senate/Congressional testimony, creating executive presentations for Fannie Mae and Freddie Mac, addressing internal and external audits by Risk Audit Review (RAR)/OCC/Treasury Department

San Francisco, California, Us

Provided management reporting of cross enterprise Marketing metrics developing scorecards, reporting tools and processes to provide insights into Marketing performance, foster decision making and ensure strategy alignment.Directly managed team and developed end-to-end service delivery model for cascading metrics and reportingPartnered with strategic leaders across Marketing division to ensure alignment to Key Performance Indicators (KPIs) across Marketing divisionLed development of Return on Investment (ROI) methodology for Meeting & Events division to asses the impact and return on $80 million expense outlayCreated multiple Line of Business Marketing scorecards to clearly communicate Marketing performance results and to promote awareness and engagement of business partners and leaders

San Francisco, California, Us

Provided financial leadership for Retail Credit and Small Business portfolio of $72 billion which generated $1.6 billion in net interest income annually. Responsible for all aspects of overseeing the ongoing profitability analysis, financial modeling and integration of small business lending into consumer lending model (including Home Equity).Built team of high performing financial professionals immediately after accepting leadership role in the groupDesigned and quantified financial impact of three-year strategic plan supporting retail credit lending while proactively involving key business partners throughout the processPartnered with the General Bank and Retail executives to identify and develop initiatives to improve sales quality by widening new originations margins, contributing $50 million to net interest incomeDeveloped business cases for various operational efficiency initiatives including "50 State Lending" project which enabled nationwide lending of retail credit lending productsLed the development, implementation and tracking of ten highly accretive initiatives in 2007 that delivered 12 million of incremental net interest income in less than 8 months

San Francisco, California, Us

Charlotte, Nc, Us

Charlotte, Nc, Us

Rotational Management Program