Melissa Peterson's Location
Greater Tampa Bay Area, United States
Melissa Peterson's Contact Details
Melissa Peterson work email
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Melissa Peterson personal email
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Melissa Peterson phone numbers
About Melissa Peterson
Melissa Peterson is a Security Operations & Monitoring | Threat Intelligence & Analysis | Incident Response & Management | Security Architecture & Engineering | Technical Project Management | Risk Management & Assessment.
Melissa Peterson's Current Company Details
Security Operations & Monitoring | Threat Intelligence & Analysis | Incident Response & Management | Security Architecture & Engineering | Technical Project Management | Risk Management & Assessment
Melissa Peterson Work Experience Details
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Sr. Platform Enablement ManagerDeepwatch Apr 2023 - Jul 2024Greater Tampa Bay AreaAs a Senior Platform Enablement Manager, I led cross-departmental teams, including engineering and cloud operations, to drive project success. I streamlined client onboarding through customized strategies and training, and effectively managed project execution by adhering to SOW requirements and producing detailed documentation. Additionally, I oversaw quality assurance throughout the project lifecycle, ensuring high levels of client satisfaction.Key Highlights:* Managed onboarding in collaboration with internal teams, including Splunk engineers, detection engineers, and various specialists.* Delivered training on Splunk best practices, dashboards, ServiceNow portals, and Deepwatch services to ensure optimal customer engagement with available tools.* Customized onboarding processes based on customer needs identified through sales cycles, calls, environment reviews, and documentation.* Created and implemented department-wide processes, new onboarding tools, project plans, and supporting documentation. -
Onboarding Experience ManagerDeepwatch Jun 2022 - Jul 2023Greater Tampa Bay Area
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Lead Security AnalystDeepwatch Nov 2020 - Jul 2022In this role, I managed security operations for over 30 enterprise clients, serving as the primary contact for incident management and client relationships. I supervised a team of 20 analysts, optimizing workflows, enforcing security protocols, and ensuring adherence to industry best practices. I developed standard operating procedures (SOPs), participated in Executive Business Reviews, and enhanced ticket management quality assurance. Additionally, I mentored new analysts and interns, offering training and guidance in incident analysis and career development.Key Highlights* Implemented unified alert management system with XSOAR, standardizing workflows across 8 SOC squads and improving SLA adherence, which reduced missed SLAs and associated costs, and enhanced operational efficiency.* Established standardized process for improving quality of escalated security cases, resulting in consistent investigation steps, enhanced analyst performance, and clear metrics for senior leadership, which improved customer satisfaction.
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Vsoc Security Analyst IiiDeepwatch Jul 2018 - Nov 2020Tampa/St. Petersburg, Florida AreaAt Deepwatch Inc, I led the monitoring of SIEM/SOAR incidents, conducting alert triage and in-depth analysis to strengthen security operations. I optimized Splunk dashboards to improve both threat detection and reporting accuracy. Furthermore, I standardized processes for analysts and played a key role in contributing to Executive Business Reviews. My responsibilities included mentoring junior analysts, streamlining ticket management workflows, and supporting the interview process. Collaborating closely with senior leadership, I helped refine security operations and optimize procedures for efficient ticket creation and response.
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Security AnalystDigital Hands Jan 2017 - Jun 2018Tampa/St. Petersburg, Florida AreaDuring my time over here, I led cybersecurity operations within a Security Operations Center (SOC), overseeing governance, compliance, risk analysis, and vulnerability management. I collaborated with stakeholders to prioritize security initiatives and incidents based on their severity. I conducted comprehensive vulnerability assessments and utilized advanced cybersecurity tools for continuous monitoring, event correlation, and incident response, ensuring timely threat detection and remediation in accordance with Service Level Agreements (SLAs).Key Highlights:* Improved incident response by creating and implementing workflows for critical incident reports, ensuring smooth handovers between shifts and faster action in customer environments.* Reduced attack risks by analyzing events from different sources, identifying trends, and providing audit reports with recommendations for improvements.* Strengthened threat detection by identifying network mapping and OS fingerprinting activities, which led to new strategies for detecting potential threats.* Boosted team efficiency by documenting security processes and procedures, which improved training and reduced the need for corrections.* Resolved incidents by documenting and escalating critical incidents, ensuring thorough investigations and quick solutions. -
Security SpecialistDigital Hands Sep 2015 - Jan 2017Tampa/St. Petersburg, Florida AreaAs a supporting and acting member of a Security Incident Response Team with cross-team collaboration within a Security Operations Center environment I was responsible for monitoring and reporting information security incidents to triage, respond, and escalate as needed in compliance with various customer requirements and Service Level Agreements for Enterprise customers. I was a first responder to closely monitored security events coming from a wide variety of IT systems across the enterprise including Firewalls, IPS/IDS, SIEM, Proxies, Endpoint Security, Web Threat Detection and Application Control.Key Highlights:* Enhanced response times and threat mitigation by quickly addressing antivirus and EDR detections, leading remediation efforts, and escalating issues when needed.* Improved incident response by identifying key threats through analyzing unusual traffic patterns and validating them with threat intelligence.* Maintained system integrity by troubleshooting network problems, monitoring hardware, and addressing issues with remote probes and sensors.* Strengthened security by researching threats and vulnerabilities and providing clear recommendations for addressing them.* Reduced system downtime and improved reliability by checking security appliances to fix technology and process failures.
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InternSyniverse Technologies Jan 2014 - Jan 2015Tampa/St. Petersburg, Florida AreaAs an intern for a Global Security Operations department for Syniverse Technologies, Inc. my role focused on the emphasis on incident response, process design, policy review and documentation, audit research and compliance, security standard implementation, and security awareness development and training program. I received training, hands on experience and mentorship in the following areas:Key Highlights:* Operational Security Principals (Defense in Depth, Security Architecture, IDS/IPS placement, Access-Control Lists)* Technical Security Controls (Juniper SRX and Checkpoint Firewalls, Checkpoint IDS, Splunk)* Internal development of compliance and access control systems* OS Hardening on Linux and Windows* Administrative Security Controls: Security Policy, Security Incident Response Policy, Security Awareness and Change Management Process* Developed process guides for security intelligence tools: SIEM, Nitro1, IBM AppScan, FireMon, QualysGuard* Compiled evidence for internal and external audits and compliance documentation* IDS/IPS monitoring using Checkpoint systems* First-level incident response analyst for cyber, physical and HR incidents. * Incident response guidelines and procedures, briefed second-level incident responders on incident specifics prior to event classification. -
Account Executive IiTw Telecom Sep 2005 - Oct 2011Managed and designed network solutions for data, voice, and internet services. Deployment of WAN, MPLS, VoIP, and Ethernet, using multiple topology methods including P2P, P2MP and fully meshed to enterprise customers.
Melissa Peterson Skills
Information Security
Enterprise Software
Endpoint Threat Analysis And Computer Forensics
Security Incident Response
Network Intrusion Analysis
Data And Event Analysis
Firewalls
Dhcp
Snmp
Ospf
Network Hardware
Voip
Routing Protocols
Incident Handling
Ipsec
Cloud Computing
Tcp/ip Protocols
Mpls
Managed Services
Wireless
Co Location
Internet Services
Disaster Recovery
Network Protocols And Services
Network Topology
Security
System Deployment
Melissa Peterson Education Details
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Microsoft Certified Professional -
Computer Science
Frequently Asked Questions about Melissa Peterson
What is Melissa Peterson's role at the current company?
Melissa Peterson's current role is Security Operations & Monitoring | Threat Intelligence & Analysis | Incident Response & Management | Security Architecture & Engineering | Technical Project Management | Risk Management & Assessment.
What is Melissa Peterson's email address?
Melissa Peterson's email address is aa****@****use.net
What is Melissa Peterson's direct phone number?
Melissa Peterson's direct phone number is +181324*****
What schools did Melissa Peterson attend?
Melissa Peterson attended Hillsborough Community College, Florida Institute Of Technology.
What are some of Melissa Peterson's interests?
Melissa Peterson has interest in Exercise, Reading, New Technologies, Health, Networking, Children, Electronics, Outdoors, Education, Environment.
What skills is Melissa Peterson known for?
Melissa Peterson has skills like Information Security, Enterprise Software, Endpoint Threat Analysis And Computer Forensics, Security Incident Response, Network Intrusion Analysis, Data And Event Analysis, Firewalls, Dhcp, Snmp, Ospf, Network Hardware, Voip.
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