Melissa Phillipoff Email & Phone Number

Edmonton, Canada Area

Edmonton, Canada Area

*Registering new, existing and external students into professional development & programs offered through out company* Invoicing, accounts receivable, processing payments and issuing invoices*File management*Updating of professional development calendars, notify staff and students of changes and reminders of classes*Management of spreadsheets, creating new.

Edmonton, Canada Area

• Responsible for over 100 healthcare staff for a residential complex and scheduling both immediate and future events.
• Greeted clients/customers in a polite and professional manner in person and on the phone
• Administrative duties, of taking minutes in meetings, correlating information for projects, updating spreadsheets, keeping track of employee requests
• Helping staff register for courses, liaising with various departments and passing along information to related parties
• Distribute mail, organizing and maintaining employee files, assisting with payroll, and other administrative support such as preparing documents and reports

Edmonton, Alberta, Canada

Inspiring women to achieve confidence and grace through mindset work, goal setting, personal development and journaling

Edmonton, Canada Area

• Interview and train employees; plan, and direct work; reward and address complaints and resolves problems
• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvements plans, disciplinary documentation; conducts terminations
• Prepare agendas, documents and materials for meetings and reports
• Provide administrative support such as preparing documents and reports, minutes of the minutes of the meetings and other correspondences, maintaining office records and files
• Indentify possible new clients by using resources such as business directories or social networking websites, and follow up on leads to promote hotel services
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Edmonton, Canada Area

• Dispatched all major city hospitals and medical centres within the province
• Liaised between security and police forces for situational needs or directed to the appropriate person when needed
• Dispatched alarms to various site staff or security guards within a fast paced environment
• Organized, facilitated and submitted daily schedules, daily call logs, Health and monthly Safety Toolbox test
• Assisted with the training of new staff coming into the dispatch centre

• Efficiently responded to customers both on location and over the telephone and explained products and services
• Provided photography services to families and individuals to mark special events and memories
• Complied with governmental regulations while providing immediate passport photos to walk in clients
• Scheduled and followed up on a daily basis with people who were coming in for upcoming appointments
• Provided promotional information throughout shifts to attract walk in customers and boost sales goals

Garda World Security

• Greeted clients/customers in a polite and professional manner in person and on the phone
• Assisted security guards with paperwork, inquiries and uniform requirements and completed pre-screening for the HR department
• Took accurate meeting minutes and ensured prompt disbursement to all attendees
• Completed data entry into various Microsoft or industry-specific programs
• Updated filing system for both current and past employees to efficiently track their status with the company and ensure managers could locate staff quickly
• Prepared spreadsheets/reports and provided timely updates on status of the project for CORE re-certification for the Health and Safety manager for our oil field locations

Garda World Security

• Ensured over 100 locations in Edmonton were properly staffed within the time constraints provided by the client and account managers
• Communicated and reported at staff meetings on staffing issues and conveyed to managers feedback provided from clients and security guards
• Demonstrated skills with scheduling over 500 security guards - full time and casual employees
• Responsible for scheduling both immediate and future events, such as community events, and private corporation with situational security needs

Edmonton, Canada Area

• Provided operational support 24 hours to security officers, clients and branch locations with safety checks, after hours scheduling needs and answer any questions regarding services
• Answered alarm calls in a timely and efficient manner and dispatched appropriately within a certain time frame
• Submitted paper work on both a daily and monthly basis for stats on call volume and security guards responses when called for after hour shifts

Edmonton, Canada Area

• Conscientiously greeted clients and directed to the appropriate staff members, and completed data entry of client information within tight deadlines
• Displayed exceptional customer service skills over the telephone providing product information or directing to the appropriate person for follow up
• Updated filing system to ensure current and past clients could be found in a timely manner

Edmonton, Canada Area

• Contacted debtors to collect overdue accounts and ensure the personal collections objective is met
• Negotiated payment arrangements with debtors, while providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Answered clients inquiries and provided information

Edmonton, Canada Area

• Resolved issues from customers and any staff members within a timely manner and within company policy
• Completed reports on monthly staff quotas and conduct monthly staff evaluations based on reports and offer suggestions when needed for staff over 50 people
• Appropriately handled staff discipline and evaluations within a specified timeline

• Resolved customer issues in a timely and efficient manner within company guidelines
• Updated customers files electronically and assisted staff with issues or product information
• Efficiently trained staff of a minimum of 10 people on computer programs, company policies and comportment during shifts
• Compiled and updated staff manuals to ensure the most up-to-date information was available

• Answered inbound calls and electronically placed orders for Western Canada
• Redirected any customer issues to correct departments