Melissa Anderson Email & Phone Number

Greeneville, Tennessee, United States

• Overseeing daily operations, managing staff, ensuring compliance with QA requirements, and providing coaching agents to provide exceptional customer service. Also responsible for analyzing team attainment to goals.
• Supervise agent activities to maintain quality customer interactions drive sales and obtain monthly quota requirements.
• Train products and pricing, ensure agents are proficient in order entry and provide continued education and follow up skill inspection.
• Motivate, build and maintain agent excitement around company focused products.
• Assisted in opening new vendor location. Provided feedback to vendor and align agent activity to meet company expectations.

United States

• Supervise chat agent activities to maintain quality customer interactions.
• Train products and provide continued education.
• Motivate, build and maintain agent excitement around company focused products.
• Provide feedback to vendor and align agent activity to meet vendor expectations.
• Perform quality scans of agent interactions and provide coaching, skill-transfer andcorrective action, as needed.
• Compile and submit metric attainment and performance reports to vendors as required.

Johnson City, Tennessee, United States

• Supervise agent activities to drive sales and obtain monthly quota requirements.
• Train products and pricing, ensure agents are proficient in order entry and providecontinued education and follow up skill inspection.
• Motivate, build and maintain agent excitement around company focused products.
• Accept escalated calls from customers that request a supervisor contact and follow up withthe customer to ensure satisfaction.
• Perform quality scans of agent interactions and provide coaching, skill-transfer andcorrective action, as needed.
• Compile and submit metric attainment and performance reports to vendors as required.