Melissa M. Pistor Email & Phone Number

Ewing, New Jersey, United States

Morgantown, West Virginia, United States

• Oversee the management and operations for two residence halls • Supervise, support, and evaluate 19 Resident Assistants• Supervise a non-student main desk manager• Work with various software systems including StarRez, Advocate, and Roompact• Facilitated disciplinary conduct conferences for student code of conduct violations• Responded to student situations by being on-call for six residence halls on campus• Worked with the Associate Director of Housing to implement new systems in the Housing Department at WVU, as part of the capstone for the Masters in Higher Education.

Beckley, Wv

• Provide on-going training, support, and supervision to 8 Resident Assistants• Maintain detailed knowledge of all campus services and refer students when needed• Approve, coordinate, track, and complete assessment on hall programming• Manage and allocate funds for a programming budget of $7000• Facilitate judicial conduct hearing for in-hall policy violations• Offer leadership when responding to emergency and crisis situations • Managed all aspects of the building including keys, opening and closing, scheduling staff and breaks

Oneonta, Ny

• Coordinate phone calls, vendor relations, and mail/email correspondence • Managing customer complaints and inquiries • Create purchase orders and send to vendors through Quick Books• Designed, implemented and enforced office polices and procedures• Establish and manage office calendar for shipments, appointments, and meetings • Create captivating content for Facebook, Twitter, and Instagram social media accounts• Assisted in Implementing an inventory and receiving system with accounting and sales departments• Created more efficient procedures for ordering and receiving products • Assisted management in staff recruiting efforts, by posting job requirements and maintaining the resume database

Oneonta, Ny

• Partner with marketing consultant to create email campaigns and marketing strategies • Designed the “Inspiration Gallery” on “Skylights for Less” website • Managed the company’s Instagram, Houzz, Facebook, and Twitter social media profiles

Cobleskill, Ny

SUNY Cobleskill Admissions• Brainstormed content ideas for SnapChat, Instagram, Facebook, YouTube, and Twitter • Posted regularly and interacted with followers in the Incoming Student Facebook group • Tracked data and metrics for all profiles to monitor social media engagement progress • Contributed to the weekly features by interviewing current students and writing posts• Created and managed a campaign called “Our Grads” to increase engagement and interest in the college

Cobleskill, Ny

SUNY Cobleskill Residential Life • Collaborated with a Residence Hall Director, 9 RAs, and other student staff in building to support a building with 100 residents• Planned and created educational and social programs including scrapbooking, planting flowers and vegetables, Alzheimer’s Awareness, and the benefits of aromatherapy. • Addressed incidents at all hours of the day and completed detailed summary reports• Establishing a sense of community by completing building rounds, getting to know residents, and personalizing programming and bulletins based on their interests• Participated in student conduct process when needed • Met with students in crisis, connected them to appropriate campus support, and followed up to ensure they were assisted properly• Conducted monthly floor meetings to discuss events happening on campus, quiet hours, respecting each other and the building, and programs happening in the residence hall. • Participated in RA interview and selection process

Cobleskill, Ny

Van Wagenen Library• Provided excellent customer services while checking in/out books and other equipment• Answered phones and directed questions to appropriate resources • Scanned, sorted and cleaned library shelves to help maintain organization of the library

Master Of Arts - Ma, Higher Education/Higher Education Administration

Study Abroad, Fashion

Agricultural Business Managment, Agricultural Business And Management

Activities and Societies: Epsilon Phi Tau Honor Society, SUNY Cobleskill Residential Life, SUNY Cobleskill Circle K Volunteer.