Melissa Pitock Email & Phone Number

• HelloWorld was acquired by Merkle in 2018 and rebranded in January 2020
• Lead team of Program Managers and Project Managers who are individual contributors to our client's success through weekly 1-1's, training opportunities, goal setting and frequent 360 feedback.
• Oversee a portfolio of multi-million dollar promotion and loyalty programs across CPG, regulated industries and entertainment.
• Identify and document program strategies, business requirements, technical requirements, and timelines for client programs.
• Identify processes and process improvements across key anchor accounts.
• Assist in technical solutioning across multiple partners for large-scale digital projects including promotions & loyalty programs.

Southfield, MI

• HelloWorld was acquired by Merkle in 2018 and rebranded in January 2020
• Oversee a portfolio of multi-million dollar promotion and loyalty programs across CPG, regulated industries and entertainment.
• Identify and document program strategies, business requirements, technical requirements, and timelines for client programs.
• Identify processes and process improvements across key anchor accounts.
• Assist in technical solutioning across multiple partners for large-scale digital projects including promotions & loyalty programs.
• Contribute to product development by providing expertise and experience in specific areas.

Southfield, Michigan

HelloWorld (acquired by Merkle Inc.).

Southfield, MI

• Manage the overall execution of client specific programs with a total budget of $500+K.
• Work within large vendor ecosystem on a dedicated retainer model client, and support cross-organization alignment with regards to program scope and requirements.
• Work within Agile framework to execute on and deliver programs to clients.
• Drive process improvements, efficiencies, and better client experiences.
• Build, maintain, and strengthen client relationships to be viewed as a client partner.
• Provide guidance and leadership to cross-functional delivery teams through user stories, documentation and communication to ensure flawless execution of programs.

Pleasant Ridge, MI

HelloWorld Senior Producers serve as a brand expert for specific clients. Senior Producers act as day-to-day client advisors and oversee project development and scope to ensure high-quality and flawless execution through monitoring project budgets, timelines, quality criteria and risk management. Senior Producers partner with Client Services team members.

Livonia, MI

Livonia, MI