Melissa Pitock Email & Phone Number

HelloWorld was acquired by Merkle in 2018 and rebranded in January 2020• Lead team of Program Managers and Project Managers who are individual contributors to our client's success through weekly 1-1's, training opportunities, goal setting and frequent 360 feedback.• Oversee a portfolio of multi-million dollar promotion and loyalty programs across CPG, regulated industries and entertainment.• Identify and document program strategies, business requirements, technical requirements, and timelines for client programs.• Identify processes and process improvements across key anchor accounts.• Assist in technical solutioning across multiple partners for large-scale digital projects including promotions & loyalty programs.• Contribute to product development by providing expertise and experience in specific areas.• Lead and participate in cross-functional teams to develop digital products and solutions for our clients.• Manage scope, budget, timeline, risks, and expectations across all client projects throughout the development of our sprints.• Ensure consistency of processes and best practices across all programs.• Establish a strong working relationship within the development team and other key stakeholders within the organization and across partners.• Serve as escalation point for client partners and internal team members within workstream.• Build, maintain, and strengthen client relationships through thought leadership and strategic thinking to be viewed as a client partner.• Drive process improvements, efficiencies, and better client experiences.• Consult with Client Solutions team members on pre- and post-sale project scoping.

Southfield, Mi

HelloWorld was acquired by Merkle in 2018 and rebranded in January 2020• Oversee a portfolio of multi-million dollar promotion and loyalty programs across CPG, regulated industries and entertainment.• Identify and document program strategies, business requirements, technical requirements, and timelines for client programs.• Identify processes and process improvements across key anchor accounts.• Assist in technical solutioning across multiple partners for large-scale digital projects including promotions & loyalty programs.• Contribute to product development by providing expertise and experience in specific areas.• Lead and participate in cross-functional teams to develop digital products and solutions for our clients.• Manage scope, budget, timeline, risks, and expectations across all client projects throughout the development of our sprints.• Ensure consistency of processes and best practices across all programs.• Establish a strong working relationship within the development team and other key stakeholders within the organization and across partners.• Serve as escalation point for client partners and internal team members within workstream.• Build, maintain, and strengthen client relationships to be viewed as a client partner.• Drive process improvements, efficiencies, and better client experiences.• Consult with Client Solutions team members on pre- and post-sale project scoping.• Lead and mentor project manager team through weekly 1-1's, training opportunities, goal setting and frequent 360 feedback.

Southfield, Michigan

HelloWorld (acquired by Merkle Inc.).

Southfield, Mi

• Manage the overall execution of client specific programs with a total budget of $500+K.• Work within large vendor ecosystem on a dedicated retainer model client, and support cross-organization alignment with regards to program scope and requirements.• Work within Agile framework to execute on and deliver programs to clients.• Drive process improvements, efficiencies, and better client experiences.• Build, maintain, and strengthen client relationships to be viewed as a client partner.• Provide guidance and leadership to cross-functional delivery teams through user stories, documentation and communication to ensure flawless execution of programs.• Delivering results on time and to impeccable standards.• Consult with Client Solutions team members on pre- and post-sale project scoping.• Monitor project progress against planned budget, timeline, quality criteria, and risk management.• Proactively identify or clarify issues with projects and make recommendations to resolve issues.• Act as an internal quality control check for all programs and projects to ensure they meet client requirements.• Provide support for personal and professional development to colleagues through leadership and mentoring.• Assist with the onboarding and training process for new employees.

Pleasant Ridge, Mi

HelloWorld Senior Producers serve as a brand expert for specific clients. Senior Producers act as day-to-day client advisors and oversee project development and scope to ensure high-quality and flawless execution through monitoring project budgets, timelines, quality criteria and risk management. Senior Producers partner with Client Services team members to provide optimal solutions for our clients, create deep client partnerships and grow relationships.

Livonia, Mi

Livonia, Mi