Melissa Pitzely Email & Phone Number

Worldwide

A sales liaison, outsourced sales person to every hotel & resort around the globe placing groups in the right hotel fitting their needs, bridging communication between both parties, & offering my clients complimentary assistance from hotel site selection through contract negotiation & signing. At no cost to my clients, I find & book hotels for their meetings, events & conferences anywhere in the world. My clients will vary, as we can help any group that is looking for hotel & resort sleeping rooms, cruise packages for 20 or more cabins, & special event ticket packages. • Corporate- Busy business professionals that need more resources to get everything in their work day done turn to us as a no-cost solution for conventions, conferences, trainings, sales meetings, board meetings, executive retreats, and Incentive Travel trips to destinations anywhere in the World.• Associations- Conferences, Strategic Planning Meetings & Leadership Retreats we keep your budget & goals in mind, help choose a location that your attendees will enjoy & mitigate the risks with experience & contract analysis. Group size from 20 to 25,000+• Trade Shows– Finding a convention hotel or organizing & streamlining multiple hotels that can accommodate a large number of attendees. • Restorative Retreats (R&R)- Customized wellness travel for optimal well-being,Yoga & mindfulness. Favorable for groups of 20+, single or double occupancy• Destination Weddings– Anywhere in the world, helping you find the best all-inclusive resort, mitigate contract risk, negociating perks (honeymoon suite, receptions). Min group size is 15 sleeping rooms• Girlfriend Getaways & Mancations - Relax & be pampered w/your best friends. We can arrange everything from a private jet with limo pick-up at the airport to champagne waiting for you in your hotel room. Cruises, special event packages to the Super Bowl, Kentucky Derby, The Masters, Sundance Film Festival, The Ryder Cup, Wimbledon, the Olympics and others.

Product Manager that guides a team responsible for producing websites for hotels. Acting as a liaison, translating what the client wants from their website into instructions for creative design, techincal writing, web development, SEO and PPC. e-Commerce Marketing Manager & Creative Marketing Manager for the hospitality industry, sales, project management and account management. Develop and execute marketing strategy solutions for the hotels. Specify and coordinate the implementation of projects while serving as liaison between internal teams and client. Evaluate existing client’s Internet marketing strategy, track and communicate emerging marketing trends, and analyze opportunities to provide product solutions throughout the project life cycle ∙ Direct and manage marketing campaigns to include new website designs and enhancements, PPC, SEO, e-mail marketing, and other viral and social marketing campaigns∙ Oversee the development of creative messaging, vision of design, delivery of website designs and marketing projects, tracking and overall execution ∙ Develop and manage client relationships primarily through business consulting∙ Managed production and delegation of project assignments for design team, copywriters, developers, natural search / search engine optimization (SEO) team, pay per click (PPC) team, and e-mail marketing team

Oversee a team of event planners, the planning, marketing and execution of nationwide conferences, client events and trade shows to promote brand recognition. Develop, execute, and evaluate project metrics to determine project efficiency and effectiveness. Negotiate contracts with vendors, conduct onsite visits, pre-planning and execution of internal company events, external client entertainment events, trade shows, and other special events. ∙ Develop and implement processes to improve the project management of events and achieved a productivity increase of 25%∙ Ensure overall implementation of brand market strategy and manage consistent messaging nationwide as it relates to conferences and events ∙ Collaborated with individual departments to determine strategy, direction, design, and execution of special events∙ Establish, execute and monitor a new budget tracking process to manage cost, trends and ROI which resulted in better decisions for event dollar allocation

Vienna, Va And Jacksonville, Fl

Manage and develop retention sales programs for America Online. Structure, implement, and track programs, policies, and training to meet and exceed objectives.∙ Reduction in attrition by 3%∙ Tripled customer retention∙ Recruit, interview, and hire billing, technical, and sales representatives∙ Plan and launch CompuServe sales program∙ Led call center executive liaison team for Steve Case, CEO of America Online∙ Manage three divisions of call center customer service to encompass customer-billing support and invoice billing. ∙ Advancements to various positions throughout tenure as Project Manager, CompuServe Sales Supervisor, Senior Recruiting & Employment Specialist, and Project Supervisor. Core duties include management of staff and leadership of processes for the continuous improvement of the customer experience. Tactical emphasis on customer care, quality management, coaching and training. Performance metrics include call efficiency, high conversion rates, staffing utilization, acceptable turnover, and financial performance.