Melissa Posey Loose Email & Phone Number

United States

Utah, United States

Led programming, partnership development, and implementation of NFDA's Arranger Training programs for domestic and international audiences as well as NFDA’s annual Professional Women's Conference and related annual ReConnect event at NFDA’s International Convention & Expo. Achieved overall 98.7% participant approval rating for 2.5 years presenting NFDA’s Arranger Training programming to mortuary students, funeral service practitioners, and other death care industry professionals in the US, Canada, and Asia via in-person and virtual settings. Reconceptualized NFDA’s Arranger Training program curriculum to model death care practices that expand service offering footprints beyond basic GPL service and merchandise offerings and effectively respond to current consumer needs and preferences based on current national market data. Directed budget and marketing plans for NFDA’s Arranger Training programming and Professional Women’s Conference. Developed “Memorial Arranger Training” partnership with Pelican & Partners, Ltd. (Hong Kong) to deliver NFDA-branded training curriculum in Asian markets including mainland China, Japan, Philippines, and Malaysia. Served as subject-matter expert for Funeral Service Foundation resource development including writing content, speaking, and developing and presenting training presentations at national forums for death care industry member organizations and industry-allied associations. Presented death care seminars and workshops at various US state association annual conventions and FSAC (Canada) Professional Women’s Conference.

North Augusta, Sc, United States

As licensed funeral director, led families through the process of arranging memorialization opportunities and selecting associated goods and services; directed team in development and implementation of funeral services. Managed contract negotiation and product production with media vendors for print, television, radio and web- based marketing materials in order to ensure accurate messaging, appropriate format, and timely delivery. Wrote and edited press releases, brochures, text copy, and illustrations for distribution via newspapers, television, radio, and social media campaigns. Assembled partnership team with area Family Y, regional children's hospital, local hospice professionals and school counselors to develop children's grief camp and associated programming. Redesigned web-based resources for grieving families in order to provide more accurate messaging for targeted reach. Led implementation of NFDA’s Pursuit of Excellence program, resulting in multiple “Best of the Best” designations by NFDA. Implemented community programming including weekly grief groups, annual award ceremonies, and memorial holiday services to increase brand awareness and foster relationships netting over 93% return business.

North Augusta, Sc

Developed course descriptions and classroom regulations. Conducted needs and task analyses compliant with state standards for 130 students from diverse backgrounds. Designed training to include objectives based on skills, knowledge and abilities compliant with state standards. Presented training in varied settings based on student achievement needs for state and district instructional standards. Developed evaluation instruments including task-based independent and group practice, projects, and test items consistent with cognitive level of objectives that measure student performance. Conducted student evaluations and monitored student progress towards mastery of standards-based objectives. Evaluated and revised training materials based on student achievement and feedback. Implemented remediation strategies to bolster student achievement of standards-based objectives. Assessed training effectiveness by performing end-of-course evaluations and compiling exam results data. Maintained accurate records including rosters, assessments, and conferences in support of training. Provided instructional status and student progress updates to school administration. Responded to observational auditing of classroom practices and procedures conducted by administration. Issued communication with students and their parents or guardians on a daily or weekly basis (as appropriate) in order to maintain a relationship of trust and confidence for a productive, transparent learning environment. Actively participated on the NAHS Alumni committee and in the NAHS English II PLC. Engaged in monthly professional development to remain current in field and continually enhance knowledge and skills.

North Augusta, Sc

Created and implemented weekly community grief groups, annual Service of Remembrance, annual Hospice Appreciation & Caregiver award, Hope for the Holidays grief management program, and quarterly ministerial breakfasts to increase brand awareness and foster continued customer relationships. Developed and maintained marketing budget with owner and accounting liaisons. Developed company handbook detailing employee expectations and company policies. Secured exclusive partnership with Angel Gowns providing complimentary burial clothing and services for area families who experience infant loss. Collaborated with advertising vendors to create print, television, radio and web-based marketing materials including press releases, brochures, social media campaigns, and commercials that increased potential customer reach by 200%. Wrote award-winning application for NFDA’s Pursuit of Excellence program.

Aiken, Sc

Secured first-submission accepted syllabus with the College Board for AP Literature and Composition courses. Achieved 80% student pass rate for national AP Literature and Composition exam. Developed course descriptions and classroom regulations. Conducted needs and task analyses compliant with state and school standards. Designed training to include objectives based on skills, knowledge and abilities compliant with state and school instructional standards. Presented training in varied settings based on student achievement needs for state and school instructional standards. Developed evaluation instruments including task-based independent and group practice, projects, and test items consistent with cognitive level of objectives that measure student performance. Conducted student evaluations and monitored student progress towards mastery of standards-based objectives. Evaluated and revised training materials based on student achievement and feedback . Implemented remediation strategies to bolster student achievement of standards-based objectives. Led publication efforts to reach alumni and potential donors through design of alumni newsletter and annual school review book and fiscal report. Awarded $1500 grant for design of service-learning project that produced a hardcover book featuring student-written biographies of noted school alumni.

North Augusta, S.C.

Developed community aftercare programs for private group and larger community settings. Created marketing materials for print, television, radio and web-based platforms. Negotiated new and renewable vendor contracts reducing costs by nearly 50%. Facilitated discussions with business owners to understand how their financial preferences and goals, resulting in implementation of in-house accounting software, reports and quicker decision maker attention to variances. Assisted at-need families with funeral arrangements as a S.C.-licensed funeral director.

Assessed and reconstructed corporate core values for regional staff leasing company with $100+ million in sales. Facilitated team development of training manual for office staff and contract drivers per DOT regulations and developed contract drivers’ training presentation teaching DOT regulations and company policies. Edited geological reports for SAIC and corresponding graphic content including charts, figures, and scientific drawings per established U.S. government templates and style guides for technical submissions and use in Three Rivers area projects. Wrote end-user procedures for video development software based on user interviews and testing. Designed and revised training & marketing materials including print advertisement, brochures and website content based on customer feedback and marketing results. Conducted observations in order to gather pertinent data for procedure content as well as assessment data for evaluations of adherence to procedures. Conducted needs, job and task analyses of manufacturing processes. Developed and revised training materials based on evaluation results from operators, lab technicians, and management. Maintained man hour accounting and budget. Conducted field observations of processes and data-gathering conferences with management.

Kimberly-Clark Corporation

Collaborated with executives, local manufacturing management, lead engineers, and local operators to create cGMP procedures and training for a variety of intended audiences by determining audience needs, analyzing input, verifying consistency of input, and identifying and resolving problems recognized by team. Apprised collaboration team of publication trends and made publication format recommendations based on determined needs and available resources. Wrote and edited procedures and compiled associated documentation illustrating operation processes to meet cGMP compliance standards while ensuring clarity, conciseness, accuracy, and completeness for auditors and operations personnel. Managed document production process including project coordination, progress monitoring, and deadline negotiation with technical information personnel, offsite vendors, and plant leadership. Ensured procedures were reviewed, approved and distributed to appropriate personnel in accordance with the negotiated review and approval process cycle meeting management's needs within available resources. Ensured that technical and engineering documents such as vendor manuals, diagrams, charts, blueprints and specifications were reviewed and accurately integrated into procedures. Consolidated information from a variety of documents and edited site safety manual to attain standardization, consistency and flow of information for intended audience of over 800 independent contractors. Facilitated team development of end-user manual for software documenting manufacturing maintenance.

North Augusta, S.C.

Earned 1999 S.C. Press Association’s Feature Article and Layout / Reporting In-Depth Award for series of articles associated with mass evacuations prior to Hurricane Floyd printed during September 1999 in The Aiken Standard and The North Augusta STAR. Conducted interviews with news article subjects. Wrote news articles for local weekly newspaper. Designed layout of local weekly newspaper.

Provo, Ut

Trained over 130 undergraduate students in creative, analytical, and technical writing. Co-designed service learning courses linking university studies with local businesses and care providers to fulfill organizational communication needs. Designed training to include objectives based on skills, knowledge and abilities compliant with university standards. Presented training in varied settings based on student achievement needs for university instructional standards. Developed evaluation instruments including task-based independent and group practice, projects, and test items consistent with cognitive level of objectives that measure student performance. Conducted student evaluations and monitor student progress towards mastery of standards-based objectives. Evaluated and revise training materials based on student achievement and feedback. Implemented remediation strategies to bolster student achievement of standards-based objectives. Assessed training effectiveness by performing end-of-course evaluations and compiling exam results data. Maintained accurate records including rosters, assessments, and conferences in support of training. Provided instructional status and student progress updates to school administration. Responded to observational auditing of classroom practices and procedures conducted by administration. Issued communication with students on a daily or weekly basis (as appropriate) in order to maintain a relationship of trust and confidence for a productive, transparent learning environment.

Edited technical linguistic and rhetorical publications addressing visual literacy issues in document design. Conducted primary research surveying language resources in Utah for the 2002 Winter Olympic games and associated use with venues, transportation, and publications. Formatted all publications according to The Chicago Manual of Style.

Provo, Ut

Evaluated and taught creative, analytical, and technical writing to over 130 undergraduate students. Presented lectures and facilitated associated discussions to foster learning. Facilitated one-on-one skill conferences providing constructive criticism for best practices and needed revision

Salt Lake City, Ut

Completed paid instructional design graduate internship writing and designing instructional manuals and accompanying software layouts for distribution to over 300 international offices. Copy edited other writers’ contributions to maintain style consistency in both writing and design. Collaborated with writing and artwork team in preparation for final publication.

Master'S Degree, English, 4.0

Completed 75+ hours of field-related coursework in critical writing, editing for publication, rhetoric, and linguistic design. Wrote.

Bachelor'S Degree, English

Activities and Societies: Elected to serve as representative in BYUSA Student Government. Completed internship with U.S. Senate.