Melissa Poole-Knight, Mba, Shrm-Scp Email & Phone Number

Lafayette, Colorado, United States

Denver, Colorado, United States

Member of the Business Leadership team. Oversaw operations for 10 Offices across the western U.S., plus Washington D.C and Atlantic City for a $270M enterprise with 700 employees to include the real estate portfolio, vendor and contract management, and critical parts of the new HQ office in Denver. Additionally, I was responsible for the direct supervision of six office administrators across the US and the project management team. • Synthesized office usage data across the firm and advised firm COO on potential courses of action to achieve desired outcomes and utilize office space more efficiently.• Negotiated the expansion of the Sacramento office with zero capital expenditures from the firm.• Upon arrival assessed several firm-wide vendors not performing, terminated their agreements and onboarded new vendors.• Completed direct lease in Reno with minor increase in rent and a refresh fully completed by the landlord.• As part of a $25M new HQ, negotiated $4M+ in vendor contracts.

Denver, Colorado

- Partners with City Attorney, Deputy City Attorney and Section leadership to provide advice and assistance in defining and implementing changes to organizational structures, leadership development, team performance, communication, and other management topics. - Identifies, develops, recommends & implements department wide goals, policies or procedures. Provides tools, templates and best practices for a variety of management, leadership and team development priorities. - Directs the development and implementation of diversity & inclusiveness and talent management programs including action plans with specific deliverables and timelines. - Identifies and expands professional development opportunities for staff. Expands partnerships with educational institutions and the business and civic communities to increase professional development and other educational opportunities for staff. - Oversees the department's year long legal fellowship program and manages the relationship with the participating educational institutions. - Partners with Denver's Peak Performance Team to maintain the CAO's focus on continuous quality improvement. - Collaborates with City Attorney and Deputy City Attorney to prepare topics, agendas, activities, materials and facilitation for annual leadership retreat, quarterly leadership team meetings and other meetings, as required. - Participates in the development of budget recommendations and resource requirements. Coaches, mentors, develops, and challenges staff. - Champions continuous improvement, including devising new strategies and opportunities. Sets performance standards for the department's operations and ensures operations achieve or exceed performance metrics. - Oversees employee engagement action planning. - Culture Champion. - Trains and mentors leadership team members surrounding the employee performance management process.

Denver

Responsible for onboarding, new hire training, core program and metric training, leadership development and coaching for 7 stores spanning 2 states and 1,000 employees. Responsible for identifying gaps in training and creating and executing programs to eliminate these gaps as well as advising store and market leaders on resources necessary to keep said gaps from recurring and new ones from appearing. Partner with HR specialists and corporate training staff to support training and learning initiatives and their delivery.

United States Air Force Academy, Colorado

Direct oversight of 110 personnel and $18M in assets. Consulted and advised senior executives on changes to existing policy, work standards, and staffing practices. Developed and implemented syllabi for the training for 850 students and 14 instructors. Responsible for the development of master training plans used for guiding multiple career paths. Fostered a team environment conducive to communication and teamwork. Worked with the local community to ensure the success of the Air Force Parachute Team’s demonstrations.

Offutt Afb, Ne

Direct oversight of 240 personnel and $3.4B in assets and contracts. Led and mentored team members and ensured that all stakeholders were aware of their role within the context of their teams. Consulted with organizational leadership to determine solutions and operating procedures for $130M systems supporting global missions. Orchestrated large teams in securing the integrity of classified networks of value in excess of $10 million.

Paris, France

Buckley Afb, Colorado

Advised senior level executives on placement and programs for 130 personnel. Developed policies, manufactured procedures and established priorities in direct support of the organization's mission. Oversaw the management, tracking and distribution of all suspenses, correspondence and messages from inception to finalization.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Business Administration And Management, General

Executive Certificate In Negotiations

Green Belt Certificate, Six Sigma

Lean Sigma Certificate, Six Sigma