Melissa Pottenger Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas

- Maintain relationships with merchant partners participating in MMS Program (Merchant Marketing Solutions)- Drive marketing initiatives with merchant partners to meet business goals, identify opportunities, and execute strategy - Present reporting that depicts sales growth and informs campaign planning based on data to produce greater value- Lead product and tools development, and prioritize technical and operational requests with cross-functional teams

San Francisco Bay Area

- Administer Visa’s Global Endpoint Review (GER) process, including development of program documentation, management of incoming endpoint connectivity requests, and program reporting - Coordinate GER consultation and assessments globally - Enhance and execute the Global Endpoint Review strategy including internal and external documentation, reporting, training and intranet site presence, as well as partnering with internal key constituents (e.g., Processing, Acceptance, Franchise Management, Risk, Implementation, Legal) to maintain a client focus and ensure timely decision for endpoint requests. - Deliver cycle time and simplification improvements- Monitor timelines and service level objectives, maintain documentation, support report development and develop response support capability. - Deliver monthly and quarterly program reviews and status reporting- Drive ad hoc project management and reporting activities

San Francisco, Ca

- Manage the operational relationships with a portfolio of tier 1 customers - Identify opportunities for operational efficiency specific to the unique configuration of each account- Act as a knowledgeable adviser through understanding of reporting and reconciliation requirements- Coordinate with cross-functional teams to deliver seamless projects and ongoing initiatives- Developed a one week training curriculum for Customer Excellence team members to enhance Worldpay ecommerce operational knowledgebase- Consulting for the Documentation Team and the Issuer Engagement Team- Led the regional initiative for the corporate social responsibility program

Dallas, Tx

- Product Manager, Mobile Payments- Collaborate with engineering and design teams to craft all content related to merchant portals and payment platform- Development of qualifying criteria for new merchant onboarding- Manage the relationship with all Dallas Beta merchants and new merchant prospects nationwide- Test and monitor all merchant user interfaces- Manage the relationships with merchant operations related strategic partners- Oversee the fraud and risk controls through which transactions are screened- Develop underwriting and chargeback policies and procedures- Facilitate new merchant software training and provide continued training and support as needed

- Product Manager, Ecommerce Payments- Manage projects with developers to continuously enhance all internal and external interfaces to optimize for evolving features, functionality and scaling needs- Manage enterprise client relationships and assist in onboarding with Braintree; Cinsay's preferred payment processor and gateway provider- Execute integrations between gateway API keys and Cinsay CMS- Maintain vaulted client subscriptions within the Cinsay payment gateway- Develop and manage multiple reports reflecting growth by player feature adoption- Proficient in multiple systems including Braintree, CMS, Exact Target, Netsuite, BinBase, Bank of America Client Line Reporting, and Paypal - Fraud and risk assessment- Address chargebacks and retrieval requests on a case-by-case basis, researching and providing supporting documentation regarding each relevant e-commerce transaction

- Acquired and educated new accounts and rendered customer service as well as technical support as needed- Developed the company wide standard for bringing national franchises on board - Cost analysis for client assistance- Aid in linking API keys to client side interface- Secure payment gateway account creation- Managed a portfolio of $40 million dollars annually

- Travel nationwide to train salespeople to effectively utilize the CRM software- Install software in new locations and perform company-wide educational seminars- Execute routine Dealer Visit Reports to monitor the use and impact of the software

- Interview prospective new hires- Manage a team of outside sales professionals- Train field teams on product knowledge and sales model implementation- Oversee timely commission payouts- Trained Inside Sales Managers and developed training materials - Created documentation tracking success and or failure of training sessions and subsequent production of participants

- Acquired and educated new accounts and rendered customer service as well as technical support as needed- Developed the company wide standard for bringing national franchises on board - Cost analysis for client assistance- Aid in linking API keys to client side interface- Secure payment gateway account creation- Managed a portfolio of $40 million dollars annually