Processed payrolls over the phone using new Evolution software, fielded questions via phone, email, and fax from existing clients and new customers, packed and sealed payrolls (via FedEx, USPS, and local courier), uploaded and verified various 401k and general ledger files for multiple clients. Handled weekly filing of all paperwork for employees, updated client schedules for holidays.

Quickly resolved complaints and concerns from customers and employees,fielded general questions about the company; processed mail, internet, andphone orders. Completed various administrative projects such as refunds,exchanges, and replacements daily. Tracked company expenses monthly,maintained and updated customer accounts. Proficient with MicrosoftOutlook, Microsoft Excel, Microsoft Word. Provided support tosurrounding departments when necessary. Also coordinated… Show more Quickly resolved complaints and concerns from customers and employees,fielded general questions about the company; processed mail, internet, andphone orders. Completed various administrative projects such as refunds,exchanges, and replacements daily. Tracked company expenses monthly,maintained and updated customer accounts. Proficient with MicrosoftOutlook, Microsoft Excel, Microsoft Word. Provided support tosurrounding departments when necessary. Also coordinated meetings, orderedsupplies for the entire company (office and kitchen stock). Show less

Responsible for making the daily deposit, organized papers and filed inrespective folders. Entered daily reports into the computer, such as theCash Over and Short file and Receipts report. Also responsible foranswering phone and transferring the customer to the appropriate contact.Submitted copies of fund verification to store managers. Worked early morningsand weekends.

Supported sales consultants and sales administration with existing ordersplaced without purchase order numbers. Issued transaction authorizationnumbers when sales, returns, or grants had been finalized. Maintain openreports for POR's, Return Authorization numbers, and discrepancy ReturnAuthorizations. Submitted sales consultants for commission deductionswhen applicable. Had an excellent performance and dependability track record.Left the company to move to Virginia.

Serviced customers with purchases and/or exchanges, trained newly hiredcashiers and other employees. Assisted with maintaining appropriatelevels of back stock and store inventory, responded to and resolvedcustomer concerns in a timely manner. Completed accounting paperworkand was responsible for handling the money for end of day transactionsand closing.