Melissa Quick Email & Phone Number

Charlotte, Nc, Us

North Carolina And Maryland

- Support/manage quality clinical services delivery in varied programs (e.g., Community Integration Programs/Outpatient Mental Health Clinics/Intellectual Developmental Disabilities/Residential/ Vocational Programs/Mental Health Urgent Care/Call Centers/Seniors Programs/School and Police based Crisis Intervention- Establish/lead Corporate Compliance and Health & Safety Programs across 15 programs in three companies spanning 40+ sites across 3 states: including multiple call-centers/hot lines -Chief Compliance Officer, overseeing quality and compliance efforts - Develop, initiate, maintain, evaluate and revise policies and procedures in all areas of the practice (e.g., CARF accreditation, Medicaid, OSHA, HIPAA, state/federal compliance)- Training of clinical personnel related to evidence-based practices, best practices, policies and procedures, ensuring maximum effectiveness and efficiency in quality service delivery-Provide supervision for multiple licensing boards- Define outcome measures and data analysis for continuous performance improvement, support programs and service providers with ongoing performance improvement efforts- Lead HIPAA privacy breach investigations and associated reporting- Reviews and internal audits, including auditor supervision and support, record review, identification of data collection errors, assessing and reporting trends, identification of issues, tracking of corrective actions, and oversee implementation-Managed in person, and through supervision, high risk crisis situations (e.g., hostage negotiations, barricading, active suicide) Provide clinical consultation for high-risk cases-Conduct clinical documentation reviews (e.g., clinical record keeping, billing and coding procedures, adherence to internal controls -Developed critical incident response process/conducting data gathering/client and staff interviews/ investigation/leadership review/evaluation/reporting documentation

Charlotte Metro

- Provide clinical services in a private practice setting working with adults and adolescents- Conduct comprehensive assessments, provide individual counseling, group and family counseling for individuals dealing with anxiety, panic issues, depression, chronic pain or illness, grief, adjustment issues, and the unique challenges LGBTQIA+ individuals face, including LGBTQIA+ couples’ relational concerns, gender transitioning, spirituality, and family acceptance- Contract with local university to provide on campus student counseling- Provide crisis counseling for faith-based communities and private agencies- Provide Supervision for individuals seeking licensure (LCAS and LCMHC)- Serve as a consultant for program development as well as CARF and Joint Commission accreditation efforts

Charlotte, North Carolina Area

- Director of the Mecklenburg County Mobile Crisis Team, including clinical and administrative oversight of the company - Delivered growth of revenue from $600k to $1.5 million in two years- Provided clinical oversight for high-risk cases, trauma, death notifications, and bereavement counseling- Responsible for accreditation efforts within the company, including initial CARF Accreditation - Responsible for developing/monitoring service budgets and insuring budgets and all contract deliverables are met- Lead and coordinate service development/expansion activities and represent the company in the community and to legislators- Oversees all personnel including hiring, orientation, training, supervision (clinical and performance) and termination, developing and managing staff resources and ensures productivity standards are met- Ensures compliance with company policies and procedures as well as all appropriate accreditation, Medicaid, Medicare, federal, state and county regulations

Charlotte Metro

- Supervise all clinical staff and continuum of outpatient program delivery which includes an Integrated Dual Diagnosis Treatment Program- Solely responsible for maintaining initial and concurring accreditation- Identify and incorporate evidence-based practices into the facility’s activities- Ensure compliance and professional standards per Medicaid, Medicare, federal, state, insurance, DHHS, CARF, and DHHR- Develop and implement all policies and procedures as well as all forms - Ensure agency compliance with DMV provider requirements- Train and supervise clinical staff regarding mental health specific assessment, diagnosis and treatment- Partner with varied criminal justice agencies to deliver services responsive to offenders’ levels of criminogenic risks/needs- Lead strategic planning sessions annually to develop program and financial goals - Lead budget meetings with the Executive Committee and develop projections as well as marketing strategy- Examine gaps in services, implement strategies to strengthen programming and facilitate responses to Request for Proposals - Chief First Responder for all crisis interventions within the center - Provide after hours on-call for agency’s emergency services- Steer quality assurance and perform statistical analysis of data and conduct internal auditing - Responsible liaison with other agencies and service providers

Monroe, Nc

Supervise all clinical staff and clinical programming in residential and day treatment setting- Provide on-call crisis services for the program- Develop and perform internal auditing program - Ensure compliance and professional standards per insurance, Joint Commission, DFS and DMV provider requirements- Provide training to community groups on behalf of the facility- Provide group, individual, and family counseling- Conduct utilization review

Mts-Counseling, Counseling, Cum Laude

Bachelor Of Arts - Ba, Religion/Religious Studies | Human Services

Award for Excellence in Religious Studies Award for Excellence in Greek Studies Recipient of the Risden P. Reece Scholarship