Melissa Rabey Email & Phone Number

Baltimore, Maryland Area

➡️ Serve as the sole children’s librarian for a branch serving 20,000 residents, assisting an average of 25 users per day. ➡️ Respond to users’ informational requests by listening, asking questions and performing research to solve the user’s problem to their satisfaction.➡️ Solicit feedback from users to improve services and programs.➡️ Research and learn new skills to present 4-7 monthly programs which engage and inspire children.➡️ Selected for virtual reference workgroup based on consistent 4-star user feedback. Assisted workgroup members and head of virtual reference with questions received via email and synchronous chat.

Manhattan, Ny

➡️ In a branch serving 50,000 residents, revitalized services for pre-teens and teens and attracted new users to the library. ➡️ Collaborated with the adult services librarian to co-present a monthly book discussion program by selecting titles, reading and analyzing the text and leading the discussion for 6 adults.➡️ Assisted patrons with computers and answered questions.

Frederick, Md

➡️ Worked as the head of a teen services department of 2 people at a regional branch serving 70,000 patrons. ➡️ Initiated and presented a department-wide training on ebooks and ereaders, including hands-on activities, due to patron demand and staff needs. ➡️ Researched methods to attract teens to the library, including performing a competitive audit on local libraries that had video games available for checkout.➡️ Expanded the teen collection by 30 linear feet and rearranged the materials to create a more efficient and usable flow between subcollections.➡️ Provided orientation to new staff members about serving teens in the library, highlighting their unique brain development and social needs to foster improved collaboration between library staff and adolescents.

Post-Master'S Certificate, Web Programming And Information Architecture

This post-master's certificate program expanded my technical skills and introduced me to user experience design and design thinking..

Google Career Certificate, Ux Design

I completed the seven courses in the Google Career Certificate and gained knowledge of the UX design process through performing user.

Master Of Library & Information Science - Mlis

Activities and Societies: ➡️ Awarded internship at the Kentucky Department of Libraries and Archive. In this paid, part-time position, I.

Bachelor Of Arts - Ba, European History, With Distinction

Activities and Societies: ➡️ Blue Hen Ambassadors: student tour guide 🔵 Created virtual tour of the university based on my own.