Melissa Ragos Email & Phone Number

Baltimore, Maryland, United States

• Coordinate services for 30-40 patients per day ensuring a full daily schedule free of any conflicts
• Manage sensitive records of over 2000 patients, digitizing all paper records on practice managementsoftware called SoftDent
• Screen over 50 calls per day, transferring only the vital information to the correct staff members
• Send 25-30 emails daily, demonstrating a mastery in written communication and attention to detail

Ellicott City, Maryland, United States

• Guide customers step-by-step through to completion of an acrylic painting over a 2-2.5 hour course
• Create a fun environment where customers are encouraged to engage and feel comfortable to participate
• Educate customers on painting techniques and terms
• Practice TAMs protocols to ensure a safe environment customers and staff

Hyattsville, Maryland, United States

• Oversee daily operations within the department and ensure that safety protocols are met
• Supervise all administrative tasks (i.e. estimating, invoicing, scheduling, inventory)
• Perform quality control of outgoing jobs to verify that they are up to company standards
• Act as department liaison for customers and insurance adjusters
• Train technicians to perform art restoration, inventory, and company protocols
• Travel to potential job sites to determine scope of work and educate customers on what procedures to take in order maximize salvageable items

Washington D.C.

• Assist lead classroom teachers on executing lesson plans and daily classroom duties
• Observe students and gathered data on their cognitive and behavioral progression
• Communicate with parents/guardians about students' progression and any available resources via parent-teacher conferences
• Utilize positive reinforcement strategies to keep students motivated and focused
• Perform clerical (i.e. organizing files, making copies, etc.) to maintain classroom organization
• Create art lesson plans focused around curriculum requirements

Hyattsville, Maryland

• Restored damaged art, including paintings, sculptures, antiques, and frames, back to pre-loss conditions.
• Inventoried, estimated, and invoiced jobs that had been approved by home insurance companies.
• Input service performed into company's tracking system
• Communicated directly with clients through phone, email, or in person to coordinate service.
• Packaged, handled, and transported artwork between restoration site and clients’ homes.
• Supervised new employees and interns during their training and provided assistance as needed

Mt. Rainier, MD

• Assisted in the creation of Alma’s commissioned and personal works
• Participated in brainstorming sessions for upcoming commissions and projects
• Utilized the plasma cutter, metal grinder, and welding machine
• Maintained organization of the studio space

Hyattsville, MD

• Lead teacher for children‘s art programs “Parents Night Out” and “Toddler Time”
• Created engaging lesson plans centered on themes of social issues and cultural awareness for children 4 to 12 years old
• Taught fun, easy-to-follow techniques for painting and crafting to groups as big as 40 students
• Communicated directly with parents and guardians to keep them up to date on lesson plans and their child’s progress
• Provided incentives for students to keep up class moral

White Marsh, MD

• Created story board, color scheme, and character drafts for manuscript of "Bianca Finds Her Bounce"
• Illustrated images and formatted front and back cover of "Bianca Finds Her Bounce" using both digital and traditional methods

Washington D.C. Metro Area

• Lead teacher of the early childhood art program
• Created engaging lesson plans that promoted cognitive, observational, and psychological growth
• Utilized positive incentive strategies to motivate students to stay on task