Melissa Hagan Email & Phone Number

Salt Lake County, Utah, United States

Deliver Initial New Hire Training using applicable instructional methods, materials, and techniques. Accommodate the diverse learning needs of participants by following the lesson plans, guides, and other training aids. Provide subject matter expertise in all areas of Inflight Services policies and procedures. Determine student proficiency and report on student progress. Maintain INH training and administrative records to meet requirements for FAA compliance.

Salt Lake County, Utah, United States

Verified aircraft and passenger compliance with policies, regulations, and safety guidance. Provided a high level of safety, security, and service to passengers. Proven ability to resolve conflict and de-escalate passenger situations. Effectively handled medical, emergency, and threat situations. Skilled at providing solutions to issues arising during fights and answering passenger inquiries. Reliable and punctual for all duty and training assignments.

Houston, Texas, United States

Acted as Cabin Crew on Atlas Air, Inc. charter passenger flights. Provided guest comfort and safety on domestic and international flights. Demonstrated exceptional customer service, care, and hospitality for military and VIP charter guests on Boeing 747 and 767 aircraft.

Park City, Utah, United States

Facilitated the development, implementation, and ongoing assessment of the academic program for aviation professions to ensure client success. Worked closely with subject matter experts within the aviation industry to research training topics, design curricula, and manage various innovative delivery methods including webinars, online courses, on-site seminars, and recruiting events. Designed and developed "Train the Trainer" course and facilitated training and assessment of company coaches and recruiters. Supervised the hiring, training, and evaluation of over 35 staff members. Designed and revamped learning models, developed specialized training manuals, and created innovative educational podcasts, videos, and written content. Researched and implemented program innovations in both design and curriculum development based on feedback from program reviews.

Tallahassee, Florida Area

Appointed by President of the Florida Senate to study and make recommendations to the Governor, Cabinet, and Legislature on issues affecting Florida women. Empowered women across the state to achieve their fullest potential and eliminate barriers through participation in local forums and focus groups, Women’s Day at the Capitol, and the annual LEAD Summit. Issued annual reports reviewing the commission’s activities, events, and achievements. Provided research on the latest trends and issues relating to the changing and developing roles of women in American society. Honored Florida women for their outstanding contributions, including induction into the Florida Women’s Hall of Fame. Served on the Equal Pay Task Force Committee (Chair), Public Policy Committee, Public Outreach Committee, and Annual Report Committee.

Panama City, Florida Area

Supported the mission of the college by encouraging corporations, foundations, and individuals to donate major gifts, grants, and bequests of money or property to the college through personal appeals and public presentations, written proposals, and special fundraising events. Organized and implemented the ATC Pathways to the Future Capital Campaign raising $5,000,000 to fund vital equipment for the Advanced Technology Center (ATC). Secured over $40,000 in private donations to fund the GCSC Military Park to honor all branches of military service. Served on the President’s Leadership Team, Professional Employee Council, Leadership Academy Task Force, Tri-College Student Committee, and Rosenwald Historical Building Development Committee.

Panama City, Florida Area

Facilitated partnerships with local area businesses, civic leaders, and community stakeholders. Performed assessments of local secondary education programs and economic development initiatives to determine needs and facilitate measured progress. Mobilized educators, employers, and community leaders to create a five year Ford NGL Strategic Master Plan to launch a high school career academy network aligning career academies with targeted industries throughout the district. Redesigned high school curricula to focus on workforce needs. Organized advisory councils by targeted industries to provide guidance to career academies for industry certifications, curriculum development, and student learning objectives. Facilitated the development of Ford NGL Mini-Institutes and organized a Workforce Education Summit to showcase the five-year strategic plan and sustain business and civic leadership and involvement.

Panama City, Florida Area

Served as the primary administrator for the planning, organization, and implementation of a Department of Labor federal grant project for Health Sciences. Managed a $2,000,000 grant budget and maintenance of eight separate health sciences department grant budgets. Managed the development and evaluation of new health sciences courses and procurement of state-of-the-art equipment for department classrooms and laboratories. Coordinated with faculty, advisors, and staff to identify and recruit eligible students for enrollment in project services. Met compliance requirements for local, state, and federal regulations. Prepared fiscal and performance reports and monitored grant objectives and outcomes.

Panama City, Florida Area

Designed and developed specialized corporate training and continuing education courses for the resort and hospitality industry to launch The Resort Collection – Precious Gems of Service. Conducted in-depth research, established curriculum guidelines, developed course content and training manuals, and conducted competency evaluations. Served as Corporate Trainer and provided training for coaches and hotel management to implement the program. Courses included: Customer Service, Telephone Etiquette, Personal Image, Service Delivery, Fiscal Responsibility, Stewardship, Communications Skills, and Employee Empowerment (12 Credit Hours).

Panama City, Florida Area

Served as the primary administrator of IT:CORE (Information Technology: Career Opportunities for Rural Economies). Procured equipment and set up specialized labs and devoted critical classroom space in Franklin and Liberty County schools to offer A+ Certification and Network+ technology industry recognized certifications. Developed new course curricula and increased educational opportunities for students in both Franklin and Liberty Counties to earn college credits. Provided rural communities with skilled graduates to meet the needs of local and state employers as well as the global economy. Successfully wrote and submitted a follow-up grant proposal that secured an additional $110,000 in funding and development of career academies at both Franklin and Liberty County High Schools.

Panama City, Florida Area

Designed and developed online continuing education courses for teachers and administrators of Bay District Schools. Conducted in-depth research, established curriculum requirements and guidelines, developed course content and competency evaluations, and managed courses on the Course Creator learning management system. Courses included: Foundations of Team Teaching (10 credit hours), Conflict Resolution in the Workplace (30 credit hours), and Building Relationships with Parents (12 credit hours).

Panama City, Florida Area

Designed and developed online college level courses to launch the Educator Preparation Institute (EPI) at GCCC. Conducted in-depth research, established curriculum requirements, developed course content, implemented state standards of the FL Department of Education, created test banks and competency evaluations, and managed courses on an online Blackboard/ANGEL learning management system. Courses included: Teaching and the Learning Process, Classroom Management, and Instructional Strategies. Served as an adjunct instructor for the Classroom Management course.

Panama City, Florida Area

Provided direct instruction of the Language Arts curriculum for grades 6-8. Developed lesson plans to adhere to campus instructional guidelines. Managed the classroom environment to promote the most optimal learning experience possible for each student. Implemented instructional strategies and interventions based on individual learning styles for struggling and at risk students. Implemented formative and summative evaluations to assess learning and provide input to parents and students about individual progress. Established and maintained positive relationships with students, parents, and colleagues, fostering an environment of open communication and support.

Panama City, Florida Area

Directed the implementation of the TRIO Student Support Services federal grant program for low income, first generation, and students with disabilities. Interpreted and complied with federal legislation set forth in Education Department General Administrative Regulations (EDGAR) to include program management, staff supervision, student eligibility and enrollment, academic advising and support, financial aid, annual performance reporting, record keeping, and budget administration. Provided program services to enhance student engagement, persistence, academic performance, retention, timely graduation, and transfer to baccalaureate institutions. Collaborated with college faculty and staff to provide a diverse, inclusive, and student-centered environment of success to address various cultures, identities, learning styles, and life experiences. Served as a member of the Developmental Studies Task Force and also on the Equity, Professional Development, and Mentoring college committees. Wrote follow-up grant proposal and secured over $1,000,000 in funding for a new four-year grant cycle.

Anchorage, Alaska Area

Developed and licensed a Shelter Homes program that provided short-term foster homes in the community for youth in crisis; licensed an emergency community bed shelter, the Challenge Center, for runaways; and coordinated a Parent-Adolescent Mediation Program to help teens and their families settle disputes. Additional outreach duties included publishing the Alaska Youth Resource Guide that outlined support agencies and services available to at-risk youth.

Anchorage, Alaska Area

Provided intake, case management, life skills instruction, and individual and group counseling to Alaska Native at-risk youth, juvenile offenders, and children aging out of Alaska's foster care system. Developed and implemented "Parenting Skills for Teens," a curriculum of workshops teaching basic parenting skills to teenage mothers. Conducted needs assessments and personal management training modules for recipients of public assistance in the "Anchorage Works" program and self-esteem and personal development workshops for juvenile offenders in the McLaughlin Youth Correctional Center.

Ft. Richardson, Alaska

Assisted the Program Director in daily operational duties and monitored the Army Learning Resource Center at Fort Richardson. Secured and maintained employee records and credentials in accordance with the government contracting office. Acted as Program Manager and supervised five employees during the absence of the Program Manager. Provided orientation and on-the-job training to new employees to educate them on program policies and procedures.

Panama City, Florida Area

Provided comprehensive customer service including withdrawals, transfers, deposits, and other banking transactions. Promoted various credit union products and services. Daily responsibility included one- hundred percent accountability for over $10,000 in the cash drawer.

Sumter, South Carolina Area

Served as the liaison between the company and various industrial vendors in the northeast region. Managed a “just-in-time” production scheduling system designed to minimize on-hand inventory. Maintained and serviced customer accounts regarding pricing, stock availability, and parts identification. Handled customer accounts and orders including contract review, data entry, and arranging for transportation of goods. Coordinated with Accounts Receivable and Controlling Departments to obtain approval on purchase order terms and conditions as needed.

Certificate Of Cantonese Language (Year 1), Spoken And Written Cantontese

Cantonese Language

Graduate Certificate, Community College Teaching & Leadership

M.Ed., Educational Leadership

B.S., Communications/Public Relations