Melissa Rhea Email & Phone Number

Tulsa, Ok, Us

Tulsa

• Primary responsibility is to organize and distribute RFP information between engineering, operations, and outside sales for a thorough proposal response • Follow-up, analyze and record information with warm professionalism to drive contract award • Design proposals to deliver information in the format desired by customers and in alignment with internal policies • Receive and process contract wins by commercial review process; that is, pricing and terms and conditions are aligned with submitted proposal and/or during negotiations • As with RFP process, organize and distribute technical and commercial contract award information between engineering, operations, and finance

Tulsa, Oklahoma

• Qualify and validate RFP’s• Produce competitive pricing with careful consideration to budget and various risks to ensure profit• Identify and manage client needs, trends, and extraordinary request to ensure proposals reflect clients’ training objectives • For each RFP submitted, develop and manage tailored made “follow-up” strategies because not every customer is the same• Review and negotiate contractual terms • Facilitate communication between client and contract instructor to ensure alignment on content and training dates• Data-entry, input information into Saleforce to manage pipeline • As lead proposal specialist, review and approve pricing and proposals for other colleagues

Katy, Texas

• Worked closely with proposal coordinator to ensure all project initiation and hand-off activities are complete before project changes from proposal phase to an active project• Back office support for projects; managed project milestones, invoicing procedures, financial reports, and resources• Managed smaller projects• Developed processes and procedures, as appropriate

Katy, Texas

• Overall management and consul of company-wide processes • Thoroughly researched and championed for resolution to process gaps and challenges raised by process owners, stakeholders, and executive leadership • Developed and applied process measurements• Identified critical and important:o undocumented processeso poor performing processes o poorly managed resources that impact process outcomeso weak connections and triggers between process owners • Exercised diplomacy and negotiating skills to drive alignment between stakeholders, process owners and executive leadership• Encourage process owners to amend process documentation to strengthen the quality and predictability of outcomes• Aided in the writing, implementation and management of HSSE Management System

Tulsa, Oklahoma Area

• Lead a team of five where the primary task of the department was to process client registrations for public training courses; registrations grew on average 15% yearly during my tenure • Ensured team was accessible and promptly addressed client questions and/or concerns related to public training • Engaged team, resources and processes as necessary to ensure quality customer service is upheld• Monitored course demand; added and cancelled courses based on financial viability • Exercised diplomacy and negotiating skills to encourage contract instructors to teach courses with lower than average revenue potential to avoid course cancellation for the sake of public relations • Mentored staff on how to communicate and connect with clients, primarily by email, from all over the world with different business cultures, needs and expectations• Mentored and supported staff on how to effectively manage accounts where payment is an issue/unresolved without compromising the quality of customer service• Identified and managed client needs, trends, and extraordinary requests to adjusted processes and policies to accommodate where possible• Managed and updated terms and conditions associated with public course registration• Reviewed, negotiated and signed contractual agreements as needed

Tulsa, Oklahoma Area

Received, processed and managed client requests for in-house (private) courses by qualifying requests, writing and issuing proposals, negotiating pricing and coordinating training dates.Laid out strategic plan to manage and follow up with clients to increase chance of sale.Reviewed and negotiated contractual agreements.Coordinated logistics for sold in-house courses; a professional and diplomatic liaison between client and instructor(s) on all preliminary details such as shipment of course material, audio-visual equipment, visa and hotel reservations for the instructor.

Tulsa, Oklahoma Area

Processed client registrations and assist them with any questions or concerns about public training courses. Took initiative to put in writing a formal process on the acceptance of registrations for the department to follow. Assisted Registrar with managerial duties in Registrar’s absence, team leader.

Tulsa, Oklahoma Area

Assist clients with car insurance questions and needs.Ran all aspects of the office while agents were out.

Associate Of Arts (A.A.), Political Science And Government

Bachelor Of Arts In Political Science, Political Science And Government

Study American History: pre-civil war era Study Art Appreciation

Political Science & Psychology, 4.0

Study political science