Ensure that the processes in the organization are efficient, well documented and adhered to in eacharea of production.

-developed project management processes and procedures in newly formed department-coordinated logistics for professional development workshops and training series-researched and implemented software solutions for task management, online registration, email marketing, and digital signing-managed department budget, negotiated training agreements and issued facilitator contracts-acted as the point of contact for customers and internal university departments-marketed public training events through social media and email-designed an updated workflow and information management for business partnerships -produced and edited monthly newsletter and podcast-oversaw operations for a 3 day youth career camp

-created customer journey maps for onboarding and retention-developed onboarding workflows, email campaigns, and process checklists-consulted with administrators for workforce training needs and implementation plans-identified KPIs and reportable statistics-designed process for account review and follow-up priority scoring-conducted live onboarding sessions

-Served customers through email, phone and live chat-Created chat bot dialogues and evaluated transcripts for accuracy-Developed a customer-facing video tutorial library -Wrote support documentation and knowledge base articles-Analyzed support data for trends and created self serve resources-

-Developed STEM curriculum for educational outreach-Directed programming for community events-Implemented standards-based student workshops -Designed a Girls' Engineering Week for 700 middle school girls-Supervised student and volunteer staff-Developed Blockly tutorials for Computer Science Week

-Led district-wide teams in curriculum development and assessment writing-Created engineering modules aligned to Next Generation Science Standards-Coordinated collaborative events such as an Hour of Code and a Girls' Engineering Week-Created integrated units utilizing robotics, Blockly programming and digital sensors

-Wrote and implemented curriculum for four separate science courses-Led science departments in aligning standards and writing common assessments-Collaborated with cross-curricular teams to create integrated units-Authored thousands of documents for classroom use