Melissa Hendrickson Email & Phone Number

Bismarck, Nd, Us

Bismarck, Nd

Ensure that the processes in the organization are efficient, well documented and adhered to in eacharea of production.

Bismarck, North Dakota Area

Bismarck, North Dakota Area

-developed project management processes and procedures in newly formed department-coordinated logistics for professional development workshops and training series-researched and implemented software solutions for task management, online registration, email marketing, and digital signing-managed department budget, negotiated training agreements and issued facilitator contracts-acted as the point of contact for customers and internal university departments-marketed public training events through social media and email-designed an updated workflow and information management for business partnerships -produced and edited monthly newsletter and podcast-oversaw operations for a 3 day youth career camp

Greater Grand Rapids, Michigan Area

-created customer journey maps for onboarding and retention-developed onboarding workflows, email campaigns, and process checklists-consulted with administrators for workforce training needs and implementation plans-identified KPIs and reportable statistics-designed process for account review and follow-up priority scoring-conducted live onboarding sessions

Greater Grand Rapids, Michigan Area

-Served customers through email, phone and live chat-Created chat bot dialogues and evaluated transcripts for accuracy-Developed a customer-facing video tutorial library -Wrote support documentation and knowledge base articles-Analyzed support data for trends and created self serve resources-

Bismarck, Nd

-Developed STEM curriculum for educational outreach-Directed programming for community events-Implemented standards-based student workshops -Designed a Girls' Engineering Week for 700 middle school girls-Supervised student and volunteer staff-Developed Blockly tutorials for Computer Science Week

Bismarck, Nd

-Led district-wide teams in curriculum development and assessment writing-Created engineering modules aligned to Next Generation Science Standards-Coordinated collaborative events such as an Hour of Code and a Girls' Engineering Week-Created integrated units utilizing robotics, Blockly programming and digital sensors

-Wrote and implemented curriculum for four separate science courses-Led science departments in aligning standards and writing common assessments-Collaborated with cross-curricular teams to create integrated units-Authored thousands of documents for classroom use