Melissa Rodriguez Email & Phone Number

New York City Metropolitan Area

United States

• Coordinated referral and reference calls with K-12 schools districts, and key stakeholders to effectively generate/renew Quotes and Comp in order to fulfill purchasing needs.• Conveyed brevity and extensive knowledge of TCI products, processes, and system to effectively answer customer questions and concerns to increase customer satisfaction rating.• Troubleshooted deep technical issues in a SaaS and CRM environment.• Performed daily triaging 40+ cases in the sales department to proactively assist the sales team.

Staten Island, New York, United States

• Coordinated Service for families who have children ages 0 – 3 with developmental delays.• Assisted families with local resources and help transition their children into public schools. • Partnered with leadership team in projects, translated developmental evaluations and DOH and DOE meetings.• Orchestrated over 50 individual cases per month to increase 100% compliance with all programs and achieved a 95/100 on audit.• Screen over 50 calls a day, taking messages and routing calls when necessary.• Performed clerical tasks such as copying, mailing correspondence, faxing, filing and scanning.• Co-authored agency director in drafting and editing memos and reports.• Supervised and monitored follow ups and the delivery of all identified services, community services and proper use of resources to maintain client engagement and review meetings.• Liaison between all parties: Clients, Board of Education leaders, Developmental Specialists, and Evaluators to review client qualifications and developmental efforts to determine eligibility.• Participated in departmental training to maximize professional growth.

Staten Island, New York, United States

• Regulated high foot traffic facility for various physicians including primary care, OBGYN, pediatric, primary, psychiatric, and dental.• Organized diverse patients with unique needs with hospitality and customer care; answered all questions and managed high volume phone lines to provide strategic solutions. • Delegated heavy administrative duties, scheduling/canceling appointments, memo correspond writing, office supply maintenance, and reporting office progress.• Processed confidential information, insurance approvals, verification of insurance, and insurance pre-certifications to maintain health insurance and HIPPA guidelines.• Affiliated with physicians to maintain daily schedule changes schedules, meetings, travels, and company meetings. • Contributed to training new employees to persevere company policies and compliance.

Caretaker

Staten Island, New York, United States

• Lead and managed 10-20 highly complex cases per month.• Assisted leadership teams with any and all needs and provided strategic direction to assist with client needs.• Conducted weekly supervisions, phone calls, scheduled monitored visits as needed.• Liaised and communicated service plans given through medical insurance, community programs, and agencies.• Cascaded large issues to senior leadership to assist in any risk mitigation.• Processed medical evaluations, agency requirements, and community resources.• Documented all encounters with providers, members, and vendors in accordance with established procedures.