• Provided a positive customer experience with friendly and courteous service• Registered sales on a cash register• Answered and helped customers with issues and questions

• Supervised Payroll system replacement project for 7 different companies simultaneously, keeping it under budget, controlling supplier performance• Controlled Schedule, costs, and quality from internal and external sources• Measured supplier's performance accordingly to companies’ standards, keeping customers informed through weekly Status Report Meetings• Interfaced with technical staff and business area, getting all information needed from customers to deliver it to the supplier on standard desired

• Coordinated KPI development projects for 2 different business areas, monitoring and controlling costs and performance• Led Product Evolution, tracking change requests, testing solutions, and actively acted to solve problems• Controlled Schedule, costs, and quality from internal and external sources• Managed internal and external employees, evaluating performance, motivating, and engaging team• Interfaced with technical staff and business area, getting all information needed from customers to deliver it to the supplier on standard desired• Directed KPI Development collecting requirements and documenting them facilitating developer work

• Provided detailed technical and operational direction in project challenges, meeting deliverables according to deadlines• Facilitated communication between internal personnel, contractors, and vendors for project cohesion• Increased client portfolio from 2 to 49 clients in three months• Accelerated 2 months of software release to end users and business customers

• Owned and prioritized product backlog with 72 issues, finishing it backlog in 3 months• Coordinated with software developers to create custom applications and trackers to achieve client goals• Collected Business requirements, analyzed and wrote user stories for developers• Performed Product Evolution using customer's business requirements, focusing development to generate value• Prioritized Delivery according to customer's business demands, acting remotely with developing team• Interfaced with technical staff from multiple areas and business areas, getting all information needed from customers to give it to the supplier on standard desired

• Maintained relationships with material vendors to lower costs and diversify capabilities• Developed and initiated projects, managed costs and monitored performance. Provided detailed technical and operational direction in project challenges, meeting deliverables according to deadlines• Led project teams through the design, construction and launch process. Increased client portfolio by 50%

• Maintained relationships with material vendors to lower costs and diversify capabilities• Developed and initiated projects, managed costs and monitored performance. Maintained clear communication with precise technical writing to document and inform critical processes• Facilitated communication between internal personnel (150 employees), contractors and vendors for project cohesion• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines• Proposed changes in the printing of payment slips, reducing printing costs by 35%

• Business Analyst assigned to client Tokio Marine Insurance• Tracked hours and expenses to keep the project on task and within budgetary parameters.• Conducted interviews with key business users to collect information on business processes and user requirements.

• Business Analyst assigned to client Tokio Marine Insurance• Tracked hours and expenses to keep the project on task and within budgetary parameters.• Conducted interviews with key business users to collect information on business processes and user requirements.

• System Analyst Leader assigned to client Aymoré Financial• System Analyst Leader assigned to client Sul América Insurance• Project Coordinator assigned to client Aliança do Brasil• Decreased turnover in 67%