• Worked with business, including project owners, to design and implement software application enhancements (incident reporting) that led to increased user satisfaction and gave sense of accomplishment and belonging. • Collaborated with cross-functional team members to keep the project in alignment, within budget, and on time. • Conducted detailed analyses through interviewing associates, conducting surveys, speaking with subject matter experts, and delivering findings to stakeholders.• Designed solutions within established mobile and desktop applications that utilize standardized and branded Figma components and templates. Iterated utilizing low and high fidelity prototyping based on user feedback and business needs in mobile and desktop.

• Designed tabular, data heavy pages in a new desktop application (using Figma) that allowed target users to synthesize and update critical information about potential stock exchange enrollees. • Combined designs (legacy) into a new dashboard ensuring a seamless integration of standardized design components. • Iterated low- and high-fidelity (Figma) prototypes to draw design feedback from stakeholders and users. • Created a new dashboard design that allowed users to open indexes, perform changes, and prioritize those changes.

• Worked with design lead and business partners to update a broker facing dashboard application to help speed up and enhance the process of quoting commercial insurance in the field. • Reviewed current research and conducted new research utilizing interviewing and surveys to better understand broker needs in the field. Conducted competitive research to better understand what the competition was doing• Created flow diagrams and journey maps to reveal bottlenecks and areas of contention for brokers. • Designed low and high fidelity wireframes (using Sketch) to help users (brokers), business and stakeholders to better understand how the application would work and help the quoting process with Travelers.

Conducted design workshops among employees to discover frustrations during application usage and to develop potential solutions that would work for both employees and stakeholders. Created journey maps and personas based on discoveries. Used visually branded components (Sketch) to develop wireframes.Interviewed and developed primary and secondary personas based on business goals. Iterated with low fidelity (Sketch) wireframes, based on research, workshop findings, and feedback to achieve buy-in with development and business. Developed high fidelity prototypes so that stakeholders and developers had a full understanding of the application and how it worked.

• Performed on-site evaluations of current methods of tracking repair units through the various stages in the process.• Interviewed users and developed primary and secondary personas that closely match actual users. • Utilized current research to supplement new qualitative and quantitative efforts.• Created user stories to have a better idea of actual tasks to be performed. • Developed low-fi wireframes (Sketch), through a number of iterations, to gain stakeholder and team buy-in. • Created prototypes (InVision) so that developers had an accurate picture of the application functions.

• Worked to strategically reimagine underwriting and fraud detection applications to help enterprise associates and external agents complete their work in an efficient and timely manner. • Created application architectural site maps (Lucid Chart) to understand bottlenecks and to improve application flow. • Worked with internal teams, which included product owners, IT, and data science engineers, to understand application requirements, and data needs..• Used Axure to create dashboards and high-fidelity wireframes for various flows discovered in previous work.• Mentored and collaborated with junior designers and off-shore teams to realize designs.

• Worked with a team to reimagine UL’s multi-million dollar SaaS application to reverse poor customer satisfaction, increase product loyalty, and create a better overall experience. • Designed surveys, conducted interviews, developed personas, and led discussions to build a user centric blueprint for application redesign. • Created low- and hi-fidelity wireframes (Sketch and InVision) and scenario-based workflows using best practices in usability for dashboard and application design. • Worked in Agile and collaborated with product owners, developers, SMEs, and other UX associates.• Designed visual patterns, iconography, and messaging to ensure a delightful customer experience.• Created a new subscription model that successfully helped users understand pricing structure, delivered transparency, and increased trust, which were issues uncovered during the research phase.

• Led user experience efforts to improve the POS process through research that included onsite studies and interviewing. • Developed use cases and process flows to fully understand user needs.• Translated testing results into low- then high-fidelity prototypes to test with associates for feedback. • Teamed up and collaborated with a variety of stakeholders and used UX design software (Sketch, InVision, Adobe CC, JIRA, and confluence all while working in an Agile environment.

• Advised, consulted, collaborated, and designed broad-based user experiences for various insurance applications and site enhancements within a legacy enterprise environment. • Conducted industry research, utilized customer interviews, and questionnaires to define customer needs and expectations.• Ideated through team collaboration (white boarding and refinement), which then led to wireframing and prototyping to gain solution buy-in and an enhanced user experience. • Used leading UX design software (Sketch, InVision, Adobe CC, JIRA, and confluence all while working in an Agile environment.

• Used current UX research methodologies, which included user research, A/B testing, personas development, interviewing and competitor analysis to better understand users and competitors.. • Strategized using paper and pencil, whiteboard, design software to iterate and deliver low fidelity wireframes.• Delivered high-fidelity wireframes and prototypes using leading UX design software (Sketch, InVision, Adobe CC, JIRA, and confluence), while working in an Agile environment.

• Worked to rebrand Navy Cash (Navy Federal Credit Union ) prepaid Visa card program • Goal was to redesign the member portal website and provide POS and EMV digital design support throughout the project. • Collaborated and worked with developers utilizing Bootstrap in an Agile work environment.