Melissa Bailey Email & Phone Number

Seattle, Washington, United States

Vancouver, Washington

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

• Maintaining engagement data in business systems
• Collect information from operations for opportunities and engagements
• Communicate with account managers and client service partners to obtain details of engagements and opportunities
• Assist business leaders in identifying and obtaining engagement information
• Coordinate and monitor the acquisition of MSA’s, SOW’s and other contracts to document engagements
• Enter all relevant opportunity and engagement data in business systems

Greater Seattle Area

Senior Analyst - RFP Support and New Client Onboarding

Tallahassee, Florida Area

• Though initially hired into a contract position, was offered a permanent position and promotion to supervisory role within first five months of employment.
• Work directly with Project Site leadership and client leadership to identify and implement best practices for the Customer Service Desk team providing direct IT Service Support to end users of multi-application.
• Collaborate with team lead and other team supervisors to coordinate responsibilities for contract deliverables, manage team calendar and complete periodic internal quality assurance activities in accordance with Master.
• Member of supervisory team for the Customer Service Desk, responsible for direct supervision of four employees in addition to acting as co-supervisor of an additional eight employees. Activities include completing.
• Provide direct assistance to Senior Team Lead and Team Lead with identifying trends in data, coordinating client meetings to review periodic QA assessments, and completing any ad-hoc requests from client.

• Coordinated monthly client invoicing process for all tasks on Master Service Agreement, including working with team leadership and executives to establish timeline for production, review and distribution of monthly.
• Provided direct support to Boeing Team Leadership to coordinate billing responsibilities and deliverables for the project managers and subordinates on each of the primary projects, in addition to assisting with invoice.
• Assisted Executive and Leadership teams in management of multi-million dollar Master Service Agreement, including amending agreement to include expanded and newly requested ad-hoc work efforts, overseeing addition of.
• Provided assistance to Senior Partner in coordinating and completing client project management activities, including managing development of annual budgets, as well as monitoring and reporting on month-over-month and.
• Verified scope and agreement compliance of all work efforts, vendor invoices, and business expenses.
• Developed and implemented team Best Practice guidelines and conducted on-boarding and ongoing training sessions.

Olympia, Washington

• Responsible for representing brand to potential customers by creating in-person, telephone, and print marketing for rental properties.
• Provided customer service and leasing assistance to current and prospective tenants for large multi-family properties; responding to in-person, telephone and e-mail inquiries regarding vacancies and conducted initial.
• Compiled and analyzed resident data, including rental histories, standing of rental accounts, lease durations, total residency and renewal timelines.
• Provided administrative support to manager and assistant manager, including calendar management, drafting official correspondence, answering office phones, recording maintenance work orders and preparing reports.

Lakewood, Washington

• Managed daily operations of I-BEST program office, including completing student intake and supervising Federal Work Study student employees.
• Provided daily administrative support to program director and program coordinator, managing program calendar to schedule student intake and assessment appointments, recruiting and outreach events, and meetings with.
• Partnered with local social service case managers to ensure participant compliance with Work First and Employment Security requirements; completing ongoing training to keep abreast of ever-changing program requirements.
• Revised best practices and program procedures to facilitate accurate quarterly completion reporting to the State Board for Community and Technical Colleges, in addition to compiling, analyzing and reporting quarterly.
• Collaborated with Workforce Education Department; as a principal member of Student Outreach Advisory Committee, worked to coordinate customer service, outreach, and recruitment efforts across multiple academic.

Shelton, Washington

• Coordinated in-home visits with program participants; researched and planned literacy focused activities for home visits and collaborated with instructors to connect visit activities with class work.
• Worked with parents to create literacy learning plan for their children, completed visit evaluations and tracked participant progress for Work First / Employment Security program requirements. Provided teaching.
• Assisted with daily operational activities of Adult Basic Education & Family Literacy program by providing general administrative assistance including database updates, calendar management, and completing program.

Tenino, Washington

• Provided daily administrative assistance to company president; managed calendar, timing of order fulfillment, and vendor purchasing relationships.
• Responsible for Accounts Payable and Receivable, working with clients and vendors to negotiate payment terms and resolve billing issues.
• Managed daily and weekly inventory reports utilizing linked Excel spreadsheets; reconciled daily orders with current and incoming inventory.

Bellevue, WA

• Provided direct assistance to Program Manager and Assistant program manager by managing the wait list and resident intake process for federally funded low-income family housing program.
• Collaborated with local social service organizations to provide applicants and tenants with assistance, both financially and administratively, in completing the application and move-in process. Acted as client advocate.
• Conducted annual tenant re-certifications, verifying and analyzing residents’ financial information to calculate rental assistance payments.
• Managed maintenance inventory; processed inventory requisitions.
• Acted as interim Assistant Manager from October-February 2004.