Melissa Bailey Email & Phone Number

Seattle, Washington, United States

Vancouver, Washington

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

Maintaining engagement data in business systems•Collect information from operations for opportunities and engagements•Communicate with account managers and client service partners to obtain details of engagements and opportunities•Assist business leaders in identifying and obtaining engagement information•Coordinate and monitor the acquisition of MSA’s, SOW’s and other contracts to document engagements•Enter all relevant opportunity and engagement data in business systems•Assign resources to engagements within the business system, based on operations direction•Monitor engagements for changes, enter changes into business systems•Maintain records to support the engagements and related revenue recognition methods used for financial purposes Business leader support•Provide reporting as needed to leaders from business systems•Research questions on the engagement setup, provide details to business leaders and make necessary corrections•Act as a liaison between business leaders and IT or Finance to identify and resolve problems with engagement set up, time entry and billing•SME on engagement management processes, related systems, and Accounts Receivable•Provide assistance to users of the engagement management business systemsCoordinate with Finance and IT•Maintain a current Aging of Accounts through a customer service approach•Prepare applicable adjustments and reconcile accounts •Research billing issues to assist Finance with invoicing customers•Research engagement set up questions for Finance month end processes•Coordinate the entry/approval of resource time when necessary•Assist IT with the setup of new resources or subcontractors•Assist in managing and monitoring internal controls to assure accurate and timely financial data in the company records

Greater Seattle Area

Senior Analyst - RFP Support and New Client Onboarding

Tallahassee, Florida Area

• Though initially hired into a contract position, was offered a permanent position and promotion to supervisory role within first five months of employment.• Work directly with Project Site leadership and client leadership to identify and implement best practices for the Customer Service Desk team providing direct IT Service Support to end users of multi-application procurement system.• Collaborate with team lead and other team supervisors to coordinate responsibilities for contract deliverables, manage team calendar and complete periodic internal quality assurance activities in accordance with Master Contract. Compile and analyze QA data against project Service Level Expectations (SLEs) to ensure team is meeting/exceeding metrics.• Member of supervisory team for the Customer Service Desk, responsible for direct supervision of four employees in addition to acting as co-supervisor of an additional eight employees. Activities include completing assessment and scoring of customer contacts via telephone and email, reviewing response and issue resolution time, and all communications conducted as part of resolving each service ticket, and providing constructive written feedback to each team member.• Provide direct assistance to Senior Team Lead and Team Lead with identifying trends in data, coordinating client meetings to review periodic QA assessments, and completing any ad-hoc requests from client.

• Coordinated monthly client invoicing process for all tasks on Master Service Agreement, including working with team leadership and executives to establish timeline for production, review and distribution of monthly invoices to Supplier Management. • Provided direct support to Boeing Team Leadership to coordinate billing responsibilities and deliverables for the project managers and subordinates on each of the primary projects, in addition to assisting with invoice review, editing and updating processes.• Assisted Executive and Leadership teams in management of multi-million dollar Master Service Agreement, including amending agreement to include expanded and newly requested ad-hoc work efforts, overseeing addition of new consultants and subcontractors to agreement and negotiation of annual consulting rate increases.• Provided assistance to Senior Partner in coordinating and completing client project management activities, including managing development of annual budgets, as well as monitoring and reporting on month-over-month and year-over-year spending against Master Service Agreement and individual project budget totals. • Verified scope and agreement compliance of all work efforts, vendor invoices, and business expenses.• Developed and implemented team Best Practice guidelines and conducted on-boarding and ongoing training sessions.

Olympia, Washington

• Responsible for representing brand to potential customers by creating in-person, telephone, and print marketing for rental properties. • Provided customer service and leasing assistance to current and prospective tenants for large multi-family properties; responding to in-person, telephone and e-mail inquiries regarding vacancies and conducted initial and lease renewal meetings.• Compiled and analyzed resident data, including rental histories, standing of rental accounts, lease durations, total residency and renewal timelines. • Provided administrative support to manager and assistant manager, including calendar management, drafting official correspondence, answering office phones, recording maintenance work orders and preparing reports.

Lakewood, Washington

• Managed daily operations of I-BEST program office, including completing student intake and supervising Federal Work Study student employees.• Provided daily administrative support to program director and program coordinator, managing program calendar to schedule student intake and assessment appointments, recruiting and outreach events, and meetings with district stakeholders across academic division. Responsible for collaborating, on behalf of the program director, with various student services departments, facilitating student enrollments, assessments, and financial aid applications. • Partnered with local social service case managers to ensure participant compliance with Work First and Employment Security requirements; completing ongoing training to keep abreast of ever-changing program requirements and restrictions; leveraging relationship with case managers to ensure student access to financial and academic resources and enable successful completion of academic program.• Revised best practices and program procedures to facilitate accurate quarterly completion reporting to the State Board for Community and Technical Colleges, in addition to compiling, analyzing and reporting quarterly program completion data.• Collaborated with Workforce Education Department; as a principal member of Student Outreach Advisory Committee, worked to coordinate customer service, outreach, and recruitment efforts across multiple academic divisions thereby reducing individual division spending.

Shelton, Washington

• Coordinated in-home visits with program participants; researched and planned literacy focused activities for home visits and collaborated with instructors to connect visit activities with class work. • Worked with parents to create literacy learning plan for their children, completed visit evaluations and tracked participant progress for Work First / Employment Security program requirements. Provided teaching assistance in Basic Education classes, offering GED tutoring sessions and proctoring GED exams.• Assisted with daily operational activities of Adult Basic Education & Family Literacy program by providing general administrative assistance including database updates, calendar management, and completing program reporting on behalf of the Program Coordinator. Completed and delivered targeted research related to program goals, curriculum and funding.

Tenino, Washington

• Provided daily administrative assistance to company president; managed calendar, timing of order fulfillment, and vendor purchasing relationships.• Responsible for Accounts Payable and Receivable, working with clients and vendors to negotiate payment terms and resolve billing issues.• Managed daily and weekly inventory reports utilizing linked Excel spreadsheets; reconciled daily orders with current and incoming inventory.

Bellevue, Wa

• Provided direct assistance to Program Manager and Assistant program manager by managing the wait list and resident intake process for federally funded low-income family housing program.• Collaborated with local social service organizations to provide applicants and tenants with assistance, both financially and administratively, in completing the application and move-in process. Acted as client advocate and provided clients referrals to and assistance with navigating local service agencies.• Conducted annual tenant re-certifications, verifying and analyzing residents’ financial information to calculate rental assistance payments.• Managed maintenance inventory; processed inventory requisitions.• Acted as interim Assistant Manager from October-February 2004.