Melissa Roberts, Ms, Cba Email & Phone Number

Marysville, Wa, Us

Skills: Strategic Business Architecture, Organizational Design, Transformation Change Management, Product Management

Mountlake Terrace, Wa

Leadership role working to build relationships and collaboration across company, recommend and aligning strategic goals, objectives, process, standards and governance for Omnichannel, Relationship Management (CRM) and Content Management System (CMS) efforts.Leadership role creating an integrated view of the enterprise for Sales and Marketing to align and roadmap prioritization recommendations, and course corrections defining north-star target state.Develop program roadmap, transition models, capabilities, processes, customer journeys, and organization illustrating moving in-house asset management to outsourced aligning to business capabilities.

Knoxville, Tennessee Area

Leadership role for defining technology and people process re-design for international video asset inventory and metadata by eliminating 3 repetitive workflows across separate departments, help sunset 1 legacy application, ensure metadata governance for video by collapsing 2 workflows.Create conceptual business process models demonstrating how people, process, and technology interoperate within the organization assisting in change management initiatives for new processes. Develop future state business process models for large global deal, inventory, scheduling, and metadata integrations working with business and IT stakeholders across multiple departments.Support senior management with creation of strategic business and technology roadmap.Actively lead domestic and international project prioritization demands contributing to review, analysis and evaluation for new technologies, redundancies in business processes and applications.

Knoxville, Tennessee Area

Provide strategic visionary leadership across multiple product lines and business functions. Responsible for the management and leadership of a range of process improvement and process management initiatives. Cross matrix leadership creating solid business relationships across the organization including IT, Legal, Finance, Human Resources, International and Project Management. Worked closed with UX designers, solution architects, and other business analysts to ensure initiatives met business needs. Product Owner managing +$5M budget for 40 Media Management applications/services, including forecasting, budgeting, staffing, and capacity planning. Develop strategic roadmaps with technology and business groups that champion projects. • Primary business process and analysis agent, managing team of analysts, programmers, and UX designers to implement a new content factory for production assets consolidating two distinct company inventories into one company technology stack and business processes. • Integrated enterprise strategy and design thinking to better leverage the business strategy of the organization.• Proactively engaged leaders for change and cultural implementation and considered a trusted advisor to the business. Developed recommendations for process improvements that were in-line with strategic vision.• Drove replacement solution for Global Rights Management system that replaced 90% of manual spreadsheet activities and allowed for a consolidated view of the companies Media assets for rights and exploitation.• Managed multiple technology vendor relationships involving budgets and contracts for resources, projects.

Knoxville, Tennessee Area

Promoted to lead 9 direct reports in project work and business processes documentationfor company’s Enterprise systems. Formulated recommendations which initiated large projects to improve metadata and contract processes. Served as business domain expert for Legal, supporting legal needs of media company generating +4000 contracts per year. Stepped in as Portfolio Manager for Enterprise Program Management group.Overview: Unified BAs to form a cohesive unit that adhered to consistent guidelines and agile process in a highly matrixed environment.• Managed nine direct reports on project work and business analysis.• Bridged the gap between Business Analysts and User Experience Designers• Established business analysis processes and standards to formalize agile business analysis role.• Improved business processes for Scripps Networks time to market by leading business process initiative across the organization, reporting findings and recommendations to C-Suite.• Enhanced the Legal department’s perception of Information Technology group as a credible business partner through collaboration and relationship building.• Ensured a previously delayed and over-budget International project completed smoothly to the satisfaction of the International organization.• Directed 18-month, 5-team Affiliate project for the company’s first TV-Everywhere launch for HGTV.

Knoxville, Tennessee Area

Drove strategic business process initiative company-wide around contract management, including developing business capabilities specifically for the Legal department. Tapped by senior leadership to rebuild business relationship with Legal department after 2-year failed attempt to implement a Contract Management system. Overview: Groomed for management role by mentoring junior Business Analysts and providing input for hiring decisions• Repaired relationship between Information Technology and the Legal department in just a few months due to candid and transparent working style. • Coached several Business Analysts that rose to become leaders and well-respected contributors to the organization.

Knoxville, Tennessee Area

Brought in initially as a contractor to replace group’s Access accounting program with a .NET program. Quickly impressed group’s VP despite little to no knowledge of media industry, finance, or access; offered permanent full-time role within 6 months.Subsequently moved into Media Asset Management area as their Senior BA.Impact: Built well-received, bug-free Content Accounting Management program, still preferred today.• Collaborated with senior Business Analyst on business process documentation for International group to prep for business transformation within the organization.

Direct all aspects of project-based engagements; develop application architecture including designing, and coding software components. Develop Logical Designs for application; review for functionality, risk, and benefits/drawbacks. Offer recommendations in order to meet business needs while ensuring quality standards.

Direct all aspects of project-based engagements; develop application architecture including designing, coding, and testing software components. Develop Logical Designs for application; review for functionality, risk, and benefits/drawbacks. Offer recommendations in order to meet business needs while ensuring quality standards.

Direct all aspects of project-based engagements; develop application architecture including designing, coding, and testing software components. Develop Logical Designs for application; review for functionality, risk, and benefits/drawbacks. Offer recommendations in order to meet business needs while ensuring quality standards. Track and report defects to Project Managers and business team members using Mercury Test Director.

Master Of Science - Ms, Organizational Leadership

Bachelor Of Science - Bs, Psychology